By Raj Koneru, CEO and Founder, Kore.ai
June 7, 2022, Analytics Insight: The rise of AI and virtual assistant technologies will play a critical role in a safe experience Over the past couple of years, the pandemic has shaken up nearly every aspect of the business world, creating new realities for how we live, work, communicate, shop, etc, while accelerating the digital transformation imperative.
These new IT imperatives have changed the game, creating a renewed business demand for chatbot and AI-based virtual assistant technologies across multiple industries. As consumer expectations continue to shift, this evolution has also coincided with the recent growth of Conversational AI technology, a category that has the ability to radically transform CX.
The rise of sophisticated AI-driven technologies will play a critical role in creating a safe and efficient ‘digital-first experience, and in order for enterprises to effectively meet these modern-day challenges they must look to new technologies and AI-driven solutions as a way to develop more thoughtful and engaging digital interactions.
