CX
Improve Customer Experiences at Scale
Upgrade to an AI-first contact center solution for 24/7 human-like customer service that reduces over 80% of common interactions.
Challenges
Why Improve the Customer Journey?
Positive customer experience is one of the best ways for companies to stay ahead of the competition.
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Higher automation rates
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Shorter customer wait times
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Self-service containment
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Increase in CSAT
Benefits
How Kore.ai Can Help
Offer 24/7 human-like customer service that reduces over 80% of common human-assisted interactions across 40 different channels.
Improve Customer Experience
Key Features
- No-code tools: Easily build, deploy, and manage Intelligent Virtual Assistants at a global enterprise scale
- Choice of LLMs: Bring a custom LLM or use out-of-the-box options with popular providers such as OpenAI or Anthropic
- Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore.ai
- Keep your data: Retain data with models hosted on the XO Platform.
- Stay in house: Keep all your data in house with on-premises customers.
- Stay in control: Know more about model performance with increased oversight.
- Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
- Stay aligned: Ensure responses represent your company by aligning with business ontology.
- Stay compliant: Maintain compliance through robust guardrails.
Trusted by the world’s top brands
Case Studies
How this major telecom company handles 370M interactions with better self-service
They saw an opportunity to offer better customer service and consolidate their voice solutions to a single vendor using conversational AI technology.
