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CX

Improve Customer Experiences at Scale

Upgrade to an AI-first contact center solution for 24/7 human-like customer service that reduces over 80% of common interactions.

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Challenges

Why Improve the Customer Journey?

Positive customer experience is one of the best ways for companies to stay ahead of the competition.

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Customer expectations are high
Customers are expecting tier-1, 24/7 service whenever they need it, wherever they are.
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Old-school chatbots can’t keep up
Legacy chatbots are often unable to resolve customer requests.
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Authentication is labor intensive
Customer authentication remains time consuming and labor intensive for customers and agents.
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Customer service is time-consuming
Standard processes force customers into rigid, time-consuming, and complex service journeys
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Legacy technology is unreliable
Outdated technology fails to meet expectations, losing context across channels.
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Contact centers struggle to keep talent
Contact centers struggle with staffing shortages, putting increased workloads on their teams.
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Higher automation rates
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Shorter customer wait times
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Self-service containment
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Increase in CSAT

Benefits

How Kore.ai Can Help

Offer 24/7 human-like customer service that reduces over 80% of common human-assisted interactions across 40 different channels.

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Reduce over 80% of human-assisted interactions
See better cost efficiency with fully automated tasks that reduce over 80% of common human-assisted interactions with better self-service.
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Save time and increase security with voice biometrics
Use voice biometrics for authentication, increase security, save time for both customers and agents, and reduce the need for remembering passwords.
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Offer 24/7 Multilingual, human-like customer service
Improve CX with full-service automation and reduce over 80% of common human-assisted interactions with better, more human self-help for digital and voice.
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Upgrade to an AI-first Contact Center Solution
Lower operational costs and increase customer engagement by upgrading to an AI-first contact center solution with fully embedded omnichannel capabilities across 40 channels.

Improve Customer Experience

Key Features

Generative AI

Easy, no code platform

Custom build your solution or use out-of-the-box solutions from Kore.ai for industries like healthcare, finance, and more.

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    No-code tools: Easily build, deploy, and manage Intelligent Virtual Assistants at a global enterprise scale​
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    Choice of LLMs: Bring a custom LLM or use out-of-the-box options with popular providers such as OpenAI or Anthropic
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    Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore.ai

AI-First

Upgrade your contact center

Offer 24/7 support that feels human and supports multilingual customer service across 40 channels.


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    Keep your data: Retain data with models hosted on the XO Platform.
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    Stay in house: Keep all your data in house with on-premises customers.
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    Stay in control: Know more about model performance with increased oversight.

Accuracy Controls

Stay true

Improve accuracy with more control over hallucinations and staying on topic.


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    Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
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    Stay aligned: Ensure responses represent your company by aligning with business ontology.
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    Stay compliant: Maintain compliance through robust guardrails.

Trusted by the world’s top brands

Case Studies

How this major telecom company handles 370M interactions with better self-service

They saw an opportunity to offer better customer service and consolidate their voice solutions to a single vendor using conversational AI technology.

The Company

With over 32 million customers in 41 states, this telecom provider is the largest cable operator in the United States by subscribers and the largest pay TV operator.

The Opportunity

The company wanted to offer better, more human-like service around-the-clock while consolidating voice to a single solution.

The Solution

The telecom provider consolidated multiple services to one platform for their contact center, adding in omnichannel and multilingual support. With Kore.ai, they were able to increase automation for agents and start with fast deployment for increased ROI.

The Impact
  • $3.5 Million in Cost Efficiencies Generated in Year 1.
  • 40%+ Improvement using automation over 6 months.
  • Reduced AHT with Agent AI solution
Customer Experiences
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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.

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