Rapidly deploy RetailAssist, an AI-powered solution that personalizes customer interactions and equips employees with product insights and customer preferences.
Solving Retail Use cases
Leverage the Kore.ai platform’s AI capabilities to integrate with retail systems, offering customers seamless experiences and empowering employees with the insights they need.
What’s Holding Your Retail Establishment Back?
Elevate Retail Experiences and Efficiency with AI
Harness AI to elevate retail experiences by automating self-service, personalizing interactions, and empowering employees with smart tools for greater efficiency.
Customer-centric Virtual Assistants
Transform retail experiences with AI-powered assistants that automate interactions, personalize shopping journeys, and empower customers to easily find and purchase what they’re looking for.
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Intuitive Search
AI agents understand customer queries, deliver personalized, tailored responses, and resolve issues independently, eliminating the need for human intervention.
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Instant Information
Customers can quickly get the information they need—whether it’s tracking their shipment, updating delivery addresses, or learning how to make a return.
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Hand-off to Human Agents
When complex issues arise, customers are seamlessly transferred to live agents who provide efficient and empathetic resolution, ensuring a smooth experience.
Tailored Shopping Experiences
Create exceptional retail experiences by delivering convenient, personalized interactions that address individual customer needs and preferences.
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Personalized Interactions
Leverage customer profiles, preferences, and transaction data to provide personalized product recommendations and services, ensuring more relevant and engaging retail experiences.
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Instinctive Conversations
Enable customers to interact with AI virtual assistants through natural, intuitive conversations, creating more personal and human-like shopping experiences.
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Multi-language Support
Allow customers to engage in their preferred language, fostering a stronger connection and making retail experiences more welcoming and accessible.
Agent Empowerment
Leverage real-time smart recommendations, automated tasks, and sentiment analysis to enhance agent efficiency, deliver personalized shopping experiences, and address customer needs effectively.
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Smart Recommendations
Analyze customer interactions and provide real-time product recommendations to agents, tailored to the customer’s shopping history and preferences.
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Automate Routine Tasks
Automate tasks like placing and tracking orders, checking inventory, and processing returns, enabling agents to focus on building rapport and creating a personalized experience for customers.
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Analyze Sentiment
Detect customer sentiment in real time, whether satisfaction, excitement, or dissatisfaction, helping agents adjust their approach for a more positive shopping experience.
Optimize In-Store Experiences
Provide associates with instant access to product information, automate tasks like inventory tracking and sales reporting, and enable personalized assistance to enhance service, resolve issues, and drive sales and loyalty.
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Access to Knowledge
Equip associates with mobile devices and tablets to access product info, make comparisons, and stay informed on operations, including theft or emergencies.
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Automate Routine Tasks
Automating tasks like ordering, inventory tracking, stock replenishment, and sales reporting lets associates focus on delivering better customer service.
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Personalized Customer Assistance
Based on customer history and preferences, associates can recommend new products, offer loyalty promotions, and help with returns or exchanges.
What Makes Kore.ai the Best Solution for Retail Support?
Intelligent Virtual Help
Virtual assistants provide customized product and service recommendations and resolve issues quickly, creating seamless and distinct shopping experiences for customers without requiring a live agent for assistance.
Empowered Agents
Equipping agents with real-time recommendations, task automation, and customer sentiment analysis enables them to provide personalized support, for stronger relationships and exceptional shopping experiences.
Tailored In-Store Service
With instant access to product information and customer histories, associates can offer personalized assistance, recommend products, and resolve issues efficiently, boosting customer loyalty and sales.
Ready to get started?
Let’s make this happen. We’re ready to talk when you are.