Kore.ai Agent Platform
Dialog Agents
Create AI-powered Dialog Agents to deliver personalized experiences for your customers and employees. Our easy-to-use interface will get AI agents running in days or weeks, not months.
Generative AI Framework
Inject Human Touch with GenAI
Generative AI Framework enables you to infuse empathy and relevance into conversations and provides real-time guidance when building Dialog Agent conversation flows.
XO GPT
Tailor Your Large Language Models
XO GPT provides fine-tuned models customized for customer experience conversational use cases. This enables more human-like conversations through paraphrasing, summarization, and understanding true user intents.
Create Conversation Flows Visually
Create Conversation Flows Visually
Conversation Design Studio allows business users to visually map out conversation flows with a drag-and-drop interface. More than 400 pre-built templates and reusable components help users build Dialog Agents with no code.
Responsible AI safeguards
Inspire AI Confidence
Responsible AI Safeguards govern Dialog Agents and protect your brand from privacy, safety, appropriateness, and compliance risks.
Protect your customer data
Guard personally identifiable information through confidential data anonymization for GDPR, PCI, and HIPPA compliance.
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Control AI responses
Preserve your brand image by filtering Dialog Agent responses for bias, toxicity, and inappropriate topics.
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Maintain model visibility
Understand AI model performance with monitoring and testing, including coherence, relevance, and consistency.
Conversation Intelligence
Extract Deeper Meaning
Conversation Intelligence unlocks actionable insights from customer conversations using multi-model orchestration.
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Stay relevant
Maintain natural Dialog Agent conversation flow for your customers by precisely identifying user intents using both LLMs leveraging XO GPT and traditional machine learning models.
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Be informative and kind
Enhance Dialog Agent responses by combining LLM general knowledge with domain-specific information, empathy, and context.
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Speak customer languages
Interact with customers and employees around the globe with more than 100+ languages supported.
Search AI
Relevant Discovery, Company Assets
Search AI scrapes your company data, documents, content management system (CMS), and websites to make specific information easy to find for your customers and employees through a conversational interface.
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Get information faster
Consolidate company assets and build a comprehensive, secure data warehouse that users can conversationally interact with.
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Get personal
Tailor AI responses using your company assets by leveraging Dialog Agent’s advanced Retrieval Augmented Generation (RAG) feature.
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Get control
Ensure safe AI response generation with customizable Dialog Agent safeguards for company AI compliance and security.
Customers and Analysts
See what others are saying
We’ve worked with some of the best. Their words count more than ours.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
