Customize and monitor the solution
with no coding required
The Kore.ai IT Assist solution workbench is an easy to use, fully functional virtual assistant management platform that helps you personalize, customize, extend virtual assistant capabilities, and deploy the personalized virtual assistant across your enterprise.
Make IT Assist your own
with personalization and branding
Customize and configure the virtual assistant with your corporate branding to reinforce your brand identity and culture. Personalize how the intelligent virtual assistant addresses your employees and engages in conversation to assist them with their requests.
Additionally, modify the virtual assistant small talk and welcome messages according to your employees and organizational needs.
Configure and customize
The IT Assist solution workbench allows you to modify conversation flows, edit automated responses, enable or disable virtual assistant tasks based on your organizational needs and requirements.
You can further adapt localized formats for dates, phone numbers, addresses to trigger accurate responses according to the global location of the employee.
Easily surface valuable and actionable insights
on virtual assistant and service deck performance
Track IT-specific KPIs and virtual assistant metrics to make informed decisions on improving agent efficiency and virtual assistant performance.
Leverage pre-built reports, dashboards, and KPIs to get an in-depth view of how virtual assistants and agents are performing vs. desired operational and strategic objectives.
Analyze and improve assistant
on the fly
The Solution workbench enables your business users and test managers to easily set up Quality assurance management of the virtual assistant with specialized tools built into the workbench.
From within the workbench, you can manage CI/CD to higher environments Development to Testing, and from testing to Production. You can run utterance testing and publish to over 35 channels effortlessly to make your virtual assistant accessible.
Build custom workflows
using Process apps
Automate lengthy business processes across applications to ensure a continuous process flow by leveraging the underlying Kore.ai XO platform Process apps.
Deploying the Process App with IT Assist enables organizations to engage the relevant applications and employee resources to complete the process flow. For example, you can create an automated escalation trigger when an SLA for a ticket is not being met.
Connect with your favorite tech stack
IT Assist connects with industry-leading enterprises to automate and provide instant IT support to employees with conversational AI. ServiceNow, BMC Helix, and the Kore Demo sandbox are currently available as out-of-box adapters for ease of mapping out your business integrations.