Access Management & Password Resets
Make Access Easy
for everyone, everywhere
Empower employees to focus on their best work. IT Assist instantaneously supports employees with account unlocks, password resets and even proactively offers password health checks to maintain optimal security and smooth operations every day. Employees can enjoy unfettered access to their tools conversationally without ever having to fill a form or putting in a request with the IT team.
Ticketing and Intuitive Self-Service
Accelerate IT Service
for high – on – volume teams
Put self service on autopilot. IT Assist brings all your employee-facing resources like knowledge bases, articles, FAQs, and forms together. Automatically intercept repeating or forecasted issues with triaging and resolve queries with human-like precision 24/7. Help employees with personalized support and interactions as IT Assist understands every user’s profile based on role, location, permissions, etc.
Manage Incidents Efficiently
with intelligent automations and notifications
Enable employees to identify, report, escalate, and get notified about incidents from multiple channels. IT Assist’s unified incident management framework enables users to log incidents and route tickets based on similarity. Keep employees in the loop with proactive notifications and enjoy seamless live-agent transfers for more assistance. Process Apps enables administrators to create custom escalation workflows and experience uninterrupted service with suggested actions.
for form-free employee experiences
Simplify requests and approvals for employees and administrators. IT Assist helps employees search and request products and services without filling forms or sifting through extensive catalogs. With automated approvals, custom workflows, and dynamic inventory sync, administrators can enhance IT governance and elevate employee experience at scale. Employees get faster access and admins enjoy seamless service at the same time.
Unified Knowledge Search
with accurate answers, naturally
Delight employees with fast resolutions and the right information every time. IT Assist’s out-of-the-box search capabilities and strong integrations with SORs and third parties enables end-users to find information instantly. Leverage conversational AI to optimize knowledge articles and FAQs. And build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure.
Approvals & Updates
with proactive approvals and updates
Streamline approvals and notify employees on updates on their existing requests. IT Assist’s robust automation & notification frameworks enable admins to create workflows and rules based on employee roles, location, permissions, etc seamlessly. Employees can stay informed about their tickets and managers can nudge team members to take actions to meet SLAs. Both parties can and get instantly notified about approvals and escalations to ensure smooth delivery of IT service.
Outages & Notifications
Stay in the loop
with timely updates
Experience uninterrupted IT with timely notifications about outages and reduce unwanted tickets about recurring and planned outages and incidents. IT Assist’s strong integration capabilities with your tech stack allows it to gather necessary intel about planned, ongoing, and future outages. Keep employees informed about outages and help management teams plan their work around outages and downtimes.