Resolve Tech Issues In Seconds
with AI-powered, enterprise-grade IT support resolution capabilities
IT Assist helps employees find answers to common questions and quickly resolve their support issues through the use of AI-powered intelligent assistants. Automatically fix employee account issues, like password resets, and unlocking accounts, in seconds. IT Assist allows organizations to move beyond traditional business hours support, to supporting your employees when they need it most, 24 hours a day, 7 days a week.
Unlock accounts instantly
outside of traditional business hours
IT Assist unlocks accounts instantly by
- interacting with employees on their choice of messaging channels to proactively resolve account lockout issues
- automatically identifying the problem to securely restore access to the locked account by integrating with systems like Okta and Active directory without the involvement of the traditional help desk staff
Automatically reset passwords
for your employees
IT Assist can handle a password reset request with versatility by
1. Providing the user with a temporary password,
2. Resetting a password with secured links,
3. Detailing instructions to reset a password,
4. Directing employees to a help desk in specific cases.
Let IT Assist automatically resolve repetitive password reset issues. and reserve your IT support desk staff to focus on higher-value strategic work.
Password Health checks
Intercept and notify
when credentials are about to expire
Avoid delays that would cause disruption in your employees’ everyday work-life.
IT Assist can proactively send reminders to employees when it is time to reset SSO passwords to ensure compliance with the corporate security policy.
AI-First Routing Superpowers
Tackle your queue with intelligent routing that makes rep’s lives easier. Kore.ai evaluates your team’s needs, and automatically routes tickets to the right resource or person. Filter low and high-value tickets and triage critical categories and VIP requests.
ANALYZE AND LEARN
Continuously improve the performance of your virtual assistants and agent performance with real-time reporting. Identify failure scenarios and opportunities for fine-tuning training. Use out-of-box reports and customize dashboards to monitor the patterns and flows that drive your business.