Kore.ai IT Support Virtual Assistant
An intelligent IT support virtual assistant addressing employee queries while empowering IT staff to resolve high-end issues.
Why an IT Support Virtual Assistant?
Our IT support virtual assistant is a fully functional, omnichannel and domain trained bot that empowers human-like conversations to respond to most asked employee queries and tasks related to IT. It can be as simple as asking for a password reset to something as critical as automatically triggering an infrastructure alert.
Domain Trained
The virtual assistant understands IT vocabulary and can help employees with more than 50+ IT queries and tasks.
Omnichannel
It can be easily deployed on-premise or cloud and channels where your employees are.
Scalable and Secure
It can be customized to add more use cases based on what your employees ask for and is built for highly secure enterprises.
IT Support Virtual Assistant can help you achieve
Features of IT Support Virtual Assistant
Request fulfillment
- Install SW/HW
- Network access
- Access service
Password reset
- Active directory
- Applications
- Outlook
Incident management
- Password reset
- Account unlock
- Open/Close incident
Automation
- Raise Incident/Outage
- Raise Escalation
- Create Major Incidents
Asset management
- Return device
- Procure SW/HW
- Approve gadget request
FAQ’s
- Configure network
- Connect to printer
- Network & systems
Want to Learn More About Our IT Support Virtual Assistant?
Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from virtual assistants built on the Kore.ai platform.
