Upgrade IT Support With AI
Resolve tickets rapidly with pre-built AI agents
What’s Holding Your IT Support Team Back?
IT support teams face mounting pressure to deliver faster resolutions with fewer resources, outdated approaches, and technology. These fundamental challenges prevent your IT support from becoming the agile, efficient operation your business needs.
Solve IT Support Use Cases
The Kore.ai Agent Platform addresses IT challenges by integrating with enterprise systems and automating workflows for tasks like ticket resolution, system access requests, and IT support. Pre-built AI agents help streamline operations, enhance support, and improve efficiency at scale.
Pre-built AI Solutions
Accelerate IT Support with AI Agents
Reduce IT workload with AI automation that speeds up resolutions. Enhance employee satisfaction while ensuring seamless and efficient support operations leveraging pre-built AI Agents.
Streamline Service Management
Deliver faster resolutions while reducing IT overhead with
pre-built AI Agents integrated with ServiceNow, SharePoint, and Zendesk to automate request handling, knowledge discovery, and ticket management.
Support Self-Service
Encourage employees to resolve IT issues independently through AI-driven conversations, reducing support workload.
Search Knowledge
Assist employees to retrieve solutions to their IT issues on their own for faster resolution and efficiency.
Manage Tickets
Enable your employees to submit, track, and resolve tickets using automation, reducing delays and mis-routed requests.
Automate Access Management
Improve security and streamline access management with pre-built AI Agents connected with Okta, Microsoft Entra ID, and Google Workspace to automate authentication and approvals, minimizing IT intervention.
Reset Passwords
Allow employees to reset passwords securely via AI-powered authentication, reducing IT support team’s workload.
Unlock Accounts
Instantly verify your employees’ identities and securely restore their accounts, minimizing downtime without IT intervention.
Approve Requests
Accelerate access approvals from managers with AI-driven notifications, ensuring seamless and secure workflows.
Optimize Hardware Management
Simplify hardware requests and asset management with pre-built AI Agents integrated with ServiceNow, Freshservice, Ivanti, and Splunk to improve tracking, reduce delays, and enhance efficiency.
Submit Device Requests
Enable employees to automate device requests and tracking, reducing delays and errors.
Facilitate Device Returns
Equip employees with an AI-powered guide for return processes, ensuring smooth tracking and recovery.
Monitor Device Health
Empower IT teams to analyze device performance with AI, preventing issues proactively.
Improve Incident Response
Strengthen IT security and response times with pre-built AI Agents integrated with Sophos, Statuspage, and Microsoft Defender to automate alerts, track incidents, and improve risk mitigation.
Notify Outages
Inform employees of outages with AI-driven alerts, improving response and readiness.
Track Incidents
Help IT teams categorize, escalate, and resolve incidents faster with AI automation.
Detect Threats
Catch anomalies and inform employees instantly, enhancing security and response times.
Upgrade IT Help Desk Support
Enhance your IT support with pre-built AI Agents that automate ticket routing, generate insights from past incidents, and proactively notify employees by integrating tools like Jira, Zendesk, Service Now, and more. Reduce IT workload, speed up issue resolution, and enable teams to focus on high-priority tasks.
AI-Driven
Agent Coaching
Provide real-time guidance to IT agents, improving response accuracy and reducing resolution times for complex support issues.
Seamless
Agent Handoff
Transfer conversations to human agents with complete context, allowing faster resolutions while minimizing employee wait times.
AI-Powered
Call Summarization
Generate concise call summaries, helping IT teams stay organized, retrieve key insights quickly, and improve response efficiency.
Smart Tickets
Analysis
Analyze tickets, generate insights, and recommend self-serve content or coach agents for faster issue resolution.
Customize
IT Alerts
Send real-time alerts on outages and critical incidents, improving communication and reducing excessive IT queries.
Omnichannel
AI Support
Deliver consistent support across multiple channels, enabling employees to get help anytime, anywhere, while reducing IT workload and improving satisfaction.
Why use AI for IT support?
Customize
AI
Agents
Use pre-built or custom-designed workflows with the no-code/low-code solution, enabling your team to quickly automate IT support processes.
Orchestrated
AI Assistance
Access multiple AI agents and integrations from a single AI Assistant, streamlining IT support by delivering instant assistance without switching platforms or systems.
End-to-End
IT
Support
Simplify IT support with one unified AI solution that connects your employees with AI and human agents to receive instant and context-aware help without navigating different platforms.