By Scott Clark
CMS Wire, July 18, 2024: The Microsoft Dynamics 365 Contact Center could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service (CCaaS) solution integrates with diverse CRM systems, leveraging the power of Azure and generative AI to deliver customer service capabilities.
Beyond enhancing traditional contact center functionalities, Microsoft’s approach aims to unify customer interactions across digital channels and organizational workflows, setting a new standard for comprehensive, efficient customer experience management.
