Global Events

Bahnbrechende Technologien wie KI-gestützte Kundenservice-Tools, intelligente Chatbots und Voice AI-Anwendungen revolutionieren den digitalen Kundenservice. Diese Entwicklungen steigern die Erwartungen der Kunden an eine schnelle, effiziente und zugleich persönliche Unterstützung kontinuierlich. Die aktuellen Trends im Kundenservice eröffnen nicht nur immense Chancen, sondern stellen auch neue Herausforderungen. Künstliche Intelligenz im Kundenservice darf nicht zum Verlust menschlicher Optionen führen und frustrierende Wartezeiten sowie unzureichende Self-Service-Lösungen müssen vermieden werden.

Experience Transformation, is Deloitte’s UK annual event exploring digital, data, analytics and AI. An event for transformation leaders, showcasing how to get transformation right and drive large scale modernisation across the business.

Call & Contact Centre Expo, co-located with the Customer Experience Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact centre professionals and those in leadership roles, general management, customer experience, learning and development, IT, and operations, who are looking to excel in customer engagement.

Join us for Part 3 of the AI-Powered IT Helpdesk Revolution series to learn how GenAI simplifies IT support. This webinar will explore how IT Assist automates solutions for common issues like MS Office reinstallation and network performance, providing quick fixes that empower users to focus on their work without distractions.

Join us for Part 4 of the AI-Powered IT Helpdesk Revolution series to learn how service desks use GenAI to streamline IT support—from self-serve solutions to guided incident creation. This webinar shows how GenAI enhances user experience by summarizing troubleshooting steps and easing transitions to incident reporting, ensuring quick, efficient issue resolution.