BY SOREN KAPLAN, AUTHOR, “EXPERIENTIAL INTELLIGENCE”, @SORENKAPLAN
October 4, 2023: Artificial intelligence burst onto the scene almost overnight with the introduction of ChatGPT. Are we’re about to see another big bang disruption of a similar kind, where AI becomes ’emotionally aware’ and changes everything in its wake? Will emotions remain exclusively in the sphere of human experience, or will machines gain capabilities similar to emotional intelligence? Research from the Affective Computing group at MIT’s Media Lab and startups like Kore.ai who are building “conversational A.I. platforms” strongly suggest we’re about to see A.I. become “emotionally aware”, writes Soren Kaplan.