Configure and deploy BankAssist with an easy-to-use, no-code interface that allows users to establish customer segmentation, company branding, and on-demand assistant configuration. Continue to improve the experience over time through advanced analytics, response personalization, and workflow customization.
Assistant Configuration
Select the scope of intelligence that will be launched to your customers with just a click of a button in the Assistant Configuration options. Define follow-ups, additional authentication requirements, conditions for transferring to a live agent, and more.
Brand Personalization
A good assistant needs to look and sound just like your institution. Tailor BankAssist to meet all of your brand guidelines, such as colors, fonts and products, in the FI Personalization section of the workbench.
Brand Voice
Modify responses, welcome messages, small talk, the fallback experience, and more to ensure BankAssist represents the voice of the brand. Create new, custom conversational AI to scale the value to the customer and the bank over time.
Advanced Analytics
BankAssist captures a range of advanced analytics from all of the interactions with users it has. These analytics are surfaced in the Solutions Workbench, and can also be exported to the platform of your choice.
Analytics are divided into Dashboards and Metrics. Dashboards are tailored to the FI Industry and Metrics show you how to leverage the power of the Kore.ai XO platform. The analytics captured help the virtual assistant become smarter over time, optimize the experience, and identify new capabilities to deliver to customers.
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Reach out to setup a time to chat with one of our team customers about how we can bring substantial value to your business. If you are looking to explore at your own pace, sign up for a free trial on our XO Platform.
