INTELLIGENT CONTEXT MANAGEMENT
Navigate Complex Conversations with Ease
with Kore.ai’s industry-leading [ML] + 2 NLU engine approach
BankAssist is built on top of Kore.ai’s industry-leading conversational AI platform, making it the smartest virtual assistant on the market. Manage dialog, context and sentiment in every interaction to optimize the customer experience and drive extraordinary business outcomes.
DIALOGUE MANAGEMENT
Industry-leading intelligence
to handle any type of natural language conversation
Build conversation flows that feel natural and human-like. Empower your banking assistant to handle virtually all nuances related to human conversations, including interruptions, clarifications, and more. Also, you get complete control in defining the dialog turn and context switching experience for users.
CONTEXT MANAGEMENT
Engage with the user contextually
to provide a delightful experience
BankAssist has the ability to maintain context in a number of ways.
- User context: Create a personalized experience based on the user that is interacting with the virtual assistant and their history
- Use case context: Maintain context within a use case
- Cross-use case context: Maintain context across use cases
- Cross-channel context: Maintain context across channels
The virtual assistant remembers relevant pieces of information to make the conversation easy, quick, and seamless even with the complexities of human language.
SENTIMENT MANAGEMENT
Empathize with customers
and build deeper relationships
Human conversations are more complex than just words. Emotion is a critical part of communication, which is why BankAssist analyzes the sentiment of users throughout an interaction.
Based on the sentiment detected, BankAssist can change the way it responds to a customer, ensure it captures the sentiment of the brand, identify emotional triggers and also handoff conversations to a live agent. This further optimizes the customer experience and tailors the virtual assistant to each specific brand.