Intelligent Context Management
Navigate Complex Conversations with Ease
with Kore.ai’s industry-leading NLU approach
BankAssist understands customers no matter how they speak, not the other way around. Deliver a personalized experience and manage dialog, context and sentiment in every interaction, delighting customers.
to handle any type of natural language conversation
Deliver, customize and create new conversational flows that feel human-like with cutting edge conversational AI. Customers interact with BankAssist as they would interact with a human being, making it easy to find the answers they need without having to ask in a specific or robotic way.
Engage with the user contextually
to provide a delightful experience
BankAssist delivers a personalized customer experience, can answer follow up questions on the same or different topics, and even remember information across channels because of advanced context management capabilities built into the virtual assistant.
Empathize with customers
and build deeper relationships
BankAssist analyzes and responds to customer sentiment throughout an interaction. Based on the sentiment detected, it changes responses to customers, conveys the sentiment of the brand, and identifies when to hand off conversations to a live agent.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
Ready to See it in Action?
Reach out to setup a time to chat with one of our team customers about how we can bring substantial value to your business. If you are looking to explore at your own pace, sign up for a free trial on our XO Platform.