Accounts

Open positions in our accounts team.

US Commission & US Accounting
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: US Commission & US Accounting

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

This position is responsible for managing commission payment related activities for Accounting Department.  The Commission Analyst will provide daily operational support for administering the commission plans to ensure timely and accurate payment.  This includes partnering closely with other departments in support of the monthly commission pay process, successful generation of pay files, reconciling commissions and management of commission statements.  This position will report directly into the Senior Manager Finance.

RESPONSIBILITIES 

  • Commission Accounting pay file generation lead across the geography.
  • Perform analyses, reconciliations, compliance activities, and ad hoc reporting as directed.
  • Activities include random manual calculations to validate commission system results, payee reconciliation, and performing other control related tasks.
  • Reconciliations include Commission Extract processing, Commission Detail Repots and Pay file Checklists.
  • Ad hoc reporting also includes research and analysis of discrepancies, including monthly deficits, to support business related inquiries.
  • Research participants’ commission setups, payment history, hierarchies, and other commission related information.
  • Serve as a subject matter expert in various Commission Accounting processes, including selected upstream processes.
  • Collaborate with business groups across the pay cycle process, including Global Sales Compensation, Compensation and Payroll
  • Ad hoc supporting for US accounting, books close, supporting audit requirements, providing additional support in critical/time sensitive tasks under US Accounting, compliance and reporting.

EXPERIENCE REQUIRED 

  • Minimum 5 plus years’ experience in Commission Accounting

MUST HAVE SKILLS 

  • Highly skilled in the use of Microsoft Office suite (particularly, Excel, Access)
  • Exceptional attention to detail, a good problem solver who is organized, flexible, self-directed and possesses excellent written and verbal communication skills.
  • Exceptional ability to follow procedures and adhere / perpetuate departmental policies.
  • Ability to communicate effectively and work cooperatively with staff at all levels of the organization, including internal and cross-departmental teams, consistently displaying a high level of professionalism.
  • Must possess the ability to work with confidential reports and information with complete discretion.

EDUCATION QUALIFICATION 

  • Bachelor’s degree in finance preferred, or equivalent relevant experience
Account Executive
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Account Executive

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

JOB DESCRIPTION 

  • Building and execution of the regional sales plan, and deliver upon recurring revenue targets for the entire product suite
  • Work collaboratively with the sales engineering team to develop solutions and present them to enterprises.
  • Generate and qualify pipeline of enterprise accounts to consistently meet top of the funnel requirements in coordination with marketing teams.
  • Manage direct sales as well as partner-led sales motion for target industries.
  • Consistently present cost-benefit analysis and RoI to support CXO-level deals at large. BFSI and Fintech enterprises.
  • Develop, Nurture and Maintain executive connects at key customers for consistent upsells. 

REQUIREMENTS

  • MBA and 6+ years of direct selling / field sales experience to large BFSI and Fintech enterprises in India, ME & SEA.
  • Experience of working in large tech. companies, fast-growing startups and AI-based product companies.
  • Strong approach and demonstrable experience of prospecting and selling B2B Enterprise SaaS software, preferable in the AI space.
  • Have sold as a challenger in a market, preferably in the category of AI-powered chatbots, voicebots and CPaaS.
  • Having an experience of handling pre-sales functions at an IT product company would be a plus.
  • Strong understanding of Generative AI concepts applied to real-world use-cases for enterprises.
  • Experience using prospecting tools and CRMS like ZoomInfo, Lusha, Hubspot, Salesforce etc.
  • Experience driving complex, long-closure cycles / RFPs of cloud-first products end to end.
  • Experience of handling government deals, system-integration partner-led deals and channel partner-led deals.
  • Use CRM to drive demonstrable results and target vs. achievement dashboards related to forecasts for management.
  • Planning and handling industry events with target customer gatherings while presenting to a large top-level audience.
  • Ability to work independently on deals, run complex solution presentations and platform demos independently.

EXPERIENCE REQUIRED 

  • 6+ years in technology-enabled businesses; selling or supporting the sale of technology to an Enterprise buyer.  Ideally, experience with one or more large systems integrators.  

EDUCATION QUALIFICATION 

  •  Master of Business Administration

Software Development

Open positions in our software team.

Technical Lead – Full Stack Developer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Lead – Full Stack Developer

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. 

RESPONSIBILITIES 

  • Build software applications – Follow coding standards, build appropriate unit tests, integration tests and deployment scripts.
  • Assist in defining software architectures – Collaborate with leads to explore existing systems, determine areas of complexity, potential risks to successful implementation, learn the applications capabilities.
  • Communicate continually with the project teams – Explain progress on the development effort
  • Work in high traffic / real-time Enterprise apps 
  • Be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems 
  • Work in a very innovative and creative environment

EXPERIENCE REQUIRED 

  • Minimum 5-7 plus years of solid development experience and should have worked on Open Source platforms 

MUST HAVE SKILLS 

  • Should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets.
  • Should have expertise in using HTML5 data API, jQuery Data API
  • Should have hands-on experience in using Handlebars template engine (or equivalent wiz. Mustache, AngularJS)
  • Knowledge on Linux / Unix flavors 
  • Candidate must have hands on experience in server-side programming independent of technology.            
  • Strong knowledge of code documentation and handover 

OTHER SKILLS WE’D APPRECIATE 

  • Experience with git version control system 
  • Experience on open source contribution 

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master’s in Computer Applications
Machine Learning Developer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Machine Learning Developer

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

 Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

 Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  

 With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.  

 You can find full press coverage at https://kore.ai/press/

 RESPONSIBILITIES:  

  • Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics 
  • Fine tune large language models for specific Gen AI tasks
  • Test and evaluate machine learning models to ensure accuracy and efficiency.
  • Develop process pipelines for Gen AI use cases
  • Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

EXPERIENCE REQUIRED 

  • 3+ years of hands-on experience

MUST HAVE SKILLS  

  • Application of opensource and commercial large language models 
  • Application of machine learning algorithms and techniques for natural language processing.
  • Experience on Deep Learning.
  • Experience in Information extraction and retrieval techniques. 
  • Expertise in Python
  • Owning module development as individual contributor.  

OTHER SKILLS WE’D APPRECIATE 

  • Application of Reinforcement learning with human feedback (RHLF) to a model 
  • Good to have skills with big data management tools, Node.js and scripting 
  • Good knowledge on content categorization algorithms 
  • Research, design and development of natural language processing algorithms 

EDUCATION QUALIFICATION   

Graduate in Engineering OR Masters in Computer Applications

Software Engineering Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Software Engineering Manager

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

What you’ll Do

  • Build and grow your team with a strong focus on teamwork and culture.
  • Directly manage several software engineers by providing coaching, guidance, and mentorship.
  • Contribute in developing and driving a multi-year technology and organisational strategy.
  • Identify, propose, and drive initiatives to advance the technical skills, standards, practices, architecture, and documentation of our engineering teams.
  • Facilitate technical debate and decision making with an appreciation for trade-offs.
  • Attract, onboard, develop and retain diverse top talents, while fostering an inclusive and collaborative team and culture.
  • Continuously rethink and push the status quo, even when it challenges established ideas.

What You’ll Need

  • 12+ years of experience in engineering.
  • 5+ years of leading highly performant teams.
  • Experience in front end application development, ideally with Java Script and Node.js
  • Experience in at least one programming language (Java, Python, .NET etc.)
  • Experience in at least one relational database (SQL Server, Postgres, MySQL, etc)
  • Experience in WebServices with REST and SOAP.
  • Experience with AI, NLP, ML, Chatbots is a plus.
  • Experience with agile best practices to build a strong, efficient team.
  • Experience making architectural and design-related decisions.
  • Experience and vocation in managing and enabling people’s growth and performance.
  • Experience designing and building high-scale generalizable products with outstanding user experience.
  • Experience in hiring and developing engineering teams and culture and leading interdisciplinary teams in a fast-paced agile environment.
  • Ability to remain focused on outcomes, business impact and the customer experience – must have results-oriented, collaborative, pragmatic, and continuous improvement mindset.
  • Ability to communicate and collaborate across the wider organisation, influencing decisions with and without direct authority and always with inclusive, adaptable, and persuasive communication.
  • Analytical and decision-making skills that integrate technical and business requirements.

EDUCATION QUALIFICATION  

  • Graduate in Engineering OR Masters in Computer Applications 
DevOps Lead
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: DevOps Lead

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS LEAD  

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES

  • Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise
  • Design, implement, and migration of provisioning, build and release management processes to support development processes
  • Perform system build and release when assistance is required – this is key to identifying areas for improvement. 
  • Ensure the uptime, availability, and proper performance of all components.
  • Periodic review of the systems in terms of vulnerability, capacity management
  • Ensure all the security best practices are implemented & followed by the team.
  • Mentor & train the team members.
  • Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED 

  • 5+ years’ experience in a 24×7 high-availability production environment 
  • 5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
  • Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) •
  • Previous experience in release engineering and/or configuration management
  • Excellent organizational skills, and oral and written communication skills 
  • Good knowledge of the application / Infrastructure architecture
  • Excellent Knowledge of automated application deployments
  • Excellent analytical / troubleshooting skills from the application perspective.
  • Able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.

MUST HAVE SKILLS  

  • Knowledge (and interest) of open-source build automation, continuous integration and code  analysis, and monitoring tools 
  • Knowledge of all cloud providers (AWS, Azure & GCP)
  • Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
  • Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc.,)
  • Unix/Linux operating system
  • Knowledge of industry-standard security controls & compliance policies such SOC2, HIPAA, PCI, FedRamp, etc
  •  Scripting – Shell, Perl, or Python
  • Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE 

  • Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
  • Cloud Certifications in AWS, Azure / GCP
  • Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master in Computer Applications
DevOps Engineer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: DevOps Engineer

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS ENGINEER  

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES 

  • Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP)
  • Perform system build and release when assistance is required. 
  • Ensure the uptime, availability, and proper performance of all components 24X7
  • Ensure SLAs are followed for deployments & availability.
  • Monitor, report & track the issues for closure by coordinating with the required teams/customers.
  • Some after-hours work will be required from time to time. 

EXPERIENCE REQUIRED 

  • 1+ years’ experience in a 24×7 high-availability production environment 
  • 1 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
  • Unix/Linux operating system (including Shell, Perl or Python)
  • Previous experience in release engineering and/or configuration management
  • Excellent organizational skills, and oral and written communication skills 
  • Good Analytical Skills / Troubleshooting skills
  • Able to coordinate with the other teams to analyze, fix & track the issues to the closure

MUST HAVE SKILLS  

  • Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools 
  • Knowledge of automated deployment scripting, tools, and techniques 
  • Unix/Linux operating system (including Shell, Perl or Python) 
  • Able to work in shifts 24X7

OTHER SKILLS WE’D APPRECIATE 

  • Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
  • Experience in configuration and monitoring software like Icinga2 

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master in Computer Applications
Bot Developer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Bot Developer

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Bot Developer

Candidate is expected be hands on in web services, server-side experience. You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Javascript and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

  • Will work in high traffic / real-time Enterprise apps
  • Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
  • Will gain experience in scaling applications and database infrastructure
  • Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

1+ years of solid development experience

MUST HAVE SKILLS

  • Skillset should have few of the following Javascript and/or related technologies, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
  • Knowledge on Linux / Unix flavours
  • Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

  • Experience with git version control system
  • Experience in chatbot development

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Applications
Node.JS – SE / SSE
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Node Js Developer

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: SENIOR SOFTWARE ENGINEER

Candidate is expected be hands on in web services, server side experience.

You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

  • Will work in high traffic / real-time Enterprise apps
  • Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
  • Will gain experience in scaling applications and database infrastructure
  • Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

  • Minimum 2-5 plus years of solid development experience and should have worked on open source platforms

MUST HAVE SKILLS

  • Skillset should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
  • Knowledge on Linux / Unix flavours
  • Candidate must have hands on experience in server side programming independent of technology
  • Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

  • Experience with git version control system
  • Experience on open source contribution

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Applications

More Openings

Open positions in more teams.

Customer Engagement Specialist
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Customer Engagement Specialist

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.com/press/

Work Location: Hyderabad

JOB SUMMARY:

Kore.ai is seeking a dedicated and motivated Customer Support Representative to join our team. As a Customer Support Representative, you will play a crucial role in ensuring our customers have a positive experience with our products and services. You will provide timely and effective support to address customer inquiries, issues, and requests, ensuring their satisfaction. If you have a passion for technology and helping customers, this is an exciting opportunity to make a difference in our fast-paced, innovative company.

RESPONSIBILITIES

  • Customer Interaction: Respond to customer inquiries and issues through various communication channels, including email, chat, phone, and social media. Provide them with tips on best practices, samples, and hand-hold on the implementation of a solution if needed.
  • Issue Resolution: Troubleshoot and resolve customer problems or technical issues related to Kore.ai products and services. Provide step-by-step instructions and guidance to resolve issues.
  • Issue Escalation: Escalate issues as and when required to the right teams and drive them to closure.
  • Product Knowledge: Develop and maintain in-depth knowledge of Kore.ai’s products and services to effectively assist customers and answer their questions.
  • Documentation: Contribute to updates of support documentation, including FAQs and knowledge base articles, to assist customers in finding answers to common questions.
  • Training: Stay updated on product updates and new features through training and self-learning.

EXPERIENCE REQUIRED

  • 2-5 years of experience in Customer support, Technical support.

MUST HAVE SKILLS   

  • Prior experience in customer support, technical support, or a related role is preferred.
  • Strong communication skills, both written and verbal.
  • Problem-solving skills and the ability to think on your feet.
  • Proficiency in using customer support software and ticketing systems.
  • Knowledge of CRM software – Zendesk, HubSpot is a plus.
  • Basic understanding of technology and software applications.
  • Empathy and patience when dealing with customer inquiries and issues.

OTHER SKILLS WE’D APPRECIATE

  • Customer-focused with a strong desire to help and assist.
  • Excellent interpersonal and communication skills.
  • Detail-oriented and highly organized.
  • Ability to work well in a team and independently.
  • Adaptability and ability to work in a fast-paced environment.
  • Strong time management skills.

EDUCATION QUALIFICATION  

  • Bachelors in Engineering or Masters in Computer Applications
Business Development Representative
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Business Development Representative

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at  https://kore.ai/press/

JOB DESCRIPTION

  • We are looking for dynamic and aggressive Inside sales and Demand gen professionals.
  • Candidates should have worked in leading enterprise software product/services, startup companies, Large and Mid-Tier Global IT services companies.
  • Experience in selling B2B SaaS, Enterprise Software products (any domain), Cloud solutions and Digital/ Full cycle/Niche IT services solution selling will be an added advantage.
  • Good understanding of Global 2000 companies, enterprise software companies, Independent software vendor companies will be an added advantage.
  • Candidates with a hands on approach to prospect and sell with a solution selling mindset are encouraged.
  • Apart from all the duties of a regular inside sales professional of doing prospecting through email campaigns for specific verticals, regions in the US, the role involves calling the prospects as well in the NA shift as appropriate when needed.
  • The role demands a good understanding of enterprise software landscape preferably.
    Diligence in contact mapping, contact mining, pipeline building, database building, prospect intelligence, CXO persona understanding is expected.
  • Usage of CRM tools like Hubspot/Salesforce.com and Market intelligence tools like Discover.org is highly desirable along with extensive experience in Linkedin and other generally used contact sources.
  • Excellent communication with sensitivity towards specified geography audience is highly desirable.
  • Must be a team player with a zeal to achieve and exceed targets.
  • Aggressive and Go getter attitude is a Key.
  • The role will be titled Specialist/ Sr.Specialist- Business Development and will be called Bot Evangelist while the communication happens externally. But we can be flexible here to an extent.
  • The roles are individual contributor roles with Monthly, Quarterly and Yearly targets tied to incentives.
  • Career progression: Deserving and Successful candidates will be considered to be moved into field sales after they demonstrate 15-18 months of Inside sales expertise meeting and exceeding targets.

MUST HAVE SKILLS

  • 3+ years prior Inside sales experience (within a Software/High Tech company is a plus)
  • Deep knowledge of selling a SaaS B2B product in a category-defining company
  • Exposure to C-suite professionals from some of the top SaaS companies in the industry
    The ability to prospect, demo, and close in a high paced environment.
  • Fearless attitude – willing to take intelligent risks.
  • Hard working and willing to achieve a high volume of outbound calling activity everyday while maintaining a positive and energetic persona.
  • Problem Solver
  • Ability to work in a team environment.
  • Articulate with strong business acumen.

EXPERIENCE REQUIRED

  • At least 3 years in technology-enabled businesses; selling or supporting the sale of technology to an Enterprise buyer. Ideally, experience with one or more large systems integrators.

EDUCATION QUALIFICATION

  • Master of Business Administration
Customer Champion Specialist
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Customer Champion Specialist

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.  

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE – Customer Champion Specialist

As a Customer Engagement Specialist at Kore.ai, you will ensure that the perception of the Kore.ai support for the customers and their developers is positive. You will need to engage with customers for periodic feedback exchange, showcase the cases where prompt and out of the way support was provided, and get feedback from their end to communicate to the Kore.ai support and technical leadership. You will also need to project possible customer dissatisfaction to the Kore.ai leadership and furnish your findings with data. You will also be expected to be able to track customer tickets, tasks, produce reports, and ensure that the customers are getting their problems resolved and are satisfied in a timely manner. Your skills will be directly impacting customer satisfaction and delight.

RESPONSIBILITIES:

  • Understand the Kore.ai support process in depth.
  • Flag tickets or enhancements which are not being addressed.
  • Be single point of contact for assigned customers on behalf of the support team.
  • Conduct and facilitate periodic meetings with internal stakeholders to ensure the tickets get traction.
  • Conduct periodic meetings with the customers assigned to ensure the support team is represented in good light
  • Help set the expectations with customer while empathizing with customers.
  • Build a positive perception of the support team with the customers.
  • Capture customer concerns and address them in working with internal stakeholders
  • Keep a track of all the issues and features reported by assigned customers
  • Escalate priority issues and recurring issues with the product engineering teams and drive to closure
  • Flag and report inaccurate information on internal and external tickets.
  • Understand root cause of issues or defects and ensure unambiguous, comprehensible and concise communication to customers as well as internal stakeholders in grammatically correct English.
  • Help draft RCA as per template and help facilitate internal meetings to get all stakeholders on the same page with the narrative that is to be shared with the customers.
  • Ensure defined Service Level Agreement is followed for appropriate tickets.
  • Document problems and their solutions accurately in knowledge base articles.
  • Suggest process improvements, best practices, implement approved processes.
  • Use good interpersonal skills to work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks.
  • Adapt to support shift and schedule defined by the leadership.
  • Produce reports as and when needed.

EXPERIENCE REQURIED:

  • 1-5 years’ experience.

MUST HAVE SKILLS

  • Ability to empathize with customers and be sensitive about their needs
  • Ability to assert the support process politely with customers
  • Ability to present the success cases of the support team to enhance the perception of support
  • Relevant experience is reporting with well-known reporting tools.
  • Skills to produce accurate reports.
  • Good experience of MS word, excel and power point (or equivalent)
  • Ability to organize and track tasks, tickets, knowledge for easy reporting.
  • Ability to adhere to set up process and suggest improvements as needed.
  • Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks.
  • Ability to gather information systematically and efficiently in order to perform Root Cause Analysis and articulate the same.
  • Ability to work with ticket and reporting tracking tool.
  • Ability to answer inquiries from customers and work with right points of contacts to gather knowledge if required.
  • Ability to handle customer problems and inquiries via email, chat and phone
  • Ability to articulate in unambiguous, comprehensible and concise manner using grammatically correct English.
  • Ability to proactively track and report on-demand and scheduled status(es) to the management without the need for follow-up.
  • Ability to show empathy to customers and adapt to difficult and unfavorable situations.
  • Ability to escalate matters at the right time to right stakeholders.
  • Ability to adapt to working in shifts as required.
  • You will work from our India operations office located in Hyderabad, Telangana.

EDUCATIONAL QUALIFICATION

  • BE Computer Science/ MCA preferred.
  • Pursuing or completed MBA.

GOOD TO HAVE SKILLS

  • Previous working knowledge of any programming language, especially Nodejs will be preferred
  • Basic understanding of tools like Postman and API testing
  • Knowledge of web and mobile based enterprise applications.
  • Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, MS-Excel, Google sheet
  • ITIL Fundamentals or above a strong plus
  • Scrum Master Certification will be advantageous
  • Knowledge of other global languages
Technical Solution Architect
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Solution Architect

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

SKILL SET REQUIREMENT: Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security of large applications

JOB DESCRIPTION:

  • Develop and optimize AI solution through thoughtful architecture, design, and evaluation to meet our customers’ requirements.
  • Research and evaluate new ML/AI technologies and tools.
  • Design data pipeline for AI uses cases.
  • Very good understanding of cloud like AWS, Azure.
  • Preparing the detailed design documents and design approaches.
  • Translating the business requirements to technical specifications that can be used by the teams to develop. 
  • Define implementation approaches, algorithms and code structure to meet the requirements. 
  • This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role. 
  • Leads in the analysis, design, and implementation planning of the technical/business solution. 
  • Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
  • Customer interfacing, understanding customer technical environment and proposing technical solutions to resolve business issues.
  • Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration.
  • Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
  • Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
  • Experience with scaling and performance of large systems and web applications. 
  • Very good experience in OOPS and Multi-Threading, Machine Learning.
  • Very Good Experience in Python, Redis, Java Script, Jquery, Node JS, HTML 5, CSS3
  • Very Good Experience in user authentication and authorization models and frameworks 
  • Very good experience in defining/creating SOAP & RESTful web services.
  • Experience in consumer & employee-facing business applications.
  • Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Chatbots, Mobile and SaaS.
  • Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

GOOD TO HAVE SKILLS

  • Experience in Smart bots development and integrating with NLP engines 
  • Experience working with NLP engines, Artificial Intelligence frameworks etc 

EXPERIENCE REQUIRED: 10+ yrs overall technical experience and minimum of 3 years a Technical Solution Architect 

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Application
Customer Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Customer Manager

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.  

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE – Customer Manager – Product Support

As a Customer Engagement Manager at Kore.ai, you will ensure that the perception of the Kore.ai support for the customers and their developers is positive. You will need to engage with customers for periodic feedback exchange, showcase the cases where prompt and out of the way support was provided, and get feedback from their end to communicate to the Kore.ai support and technical leadership. You will also need to project possible customer dissatisfaction to the Kore.ai leadership and furnish your findings with data. You will also be expected to be able to track customer tickets, tasks, produce reports, and ensure that the customers are getting their problems resolved and are satisfied in a timely manner. Your skills will be directly impacting customer satisfaction and delight.

RESPONSIBILITIES:

  • Understand the Kore.ai support process in depth.
  • Flag tickets or enhancements which are not being addressed.
  • Conduct and facilitate periodic meetings with internal stakeholders to ensure the tickets get traction.
  • Conduct periodic meetings with the customers assigned to ensure the support team is represented in good light
  • Understand customer’s approach, constraints, policies and help convey the same to the Engineering team while discussing issues.
  • Help set the expectations with customer while empathizing with customers.
  • Manage the perception of the support team with the customers.
  • Capture customer concerns and address them in working with internal stakeholders
  • Escalate priority issues and recurring issues with the product engineering teams and drive to closure
  • Flag and report inaccurate information on internal and external tickets.
  • Understand root cause of issues or defects and ensure unambiguous, comprehensible and concise communication to customers as well as internal stakeholders in grammatically correct English.
  • Help draft RCA as per template and help facilitate internal meetings to get all stakeholders on the same page with the narrative that is to be shared with the customers. Anticipate cross questions and prepare answers beforehand working with internal stakeholders.
  • Ensure defined Service Level Agreement is followed for appropriate tickets.
  • Document problems and their solutions accurately in knowledge base articles.
  • Suggest process improvements, best practices, implement approved processes and measure process effectiveness.
  • Use good interpersonal skills to work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks.
  • Adapt to support shift and schedule defined by the leadership.
  • Produce and create reports as and when needed.

EXPERIENCE REQURIED:

  • 13-15+ years’ relevant experience.

MUST HAVE SKILLS

  • Ability to empathize with customers and be sensitive about their needs
  • Ability to assert the support process politely with customers
  • Ability to present the success cases of the support team to enhance the perception of support
  • Relevant experience is reporting with well-known reporting tools.
  • Skills to produce accurate reports.
  • Good experience of MS word, excel and power point (or equivalent)
  • Ability to organize and track tasks, tickets, knowledge for easy reporting.
  • Ability to adhere to set up process and suggest improvements as needed.
  • Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks.
  • Ability to gather information systematically and efficiently in order to perform Root Cause Analysis and articulate the same.
  • Ability to work with ticket and reporting tracking tool.
  • Ability to answer inquiries from customers and work with right points of contacts to gather knowledge if required.
  • Ability to handle customer problems and inquiries via email, chat and phone
  • Ability to articulate in unambiguous, comprehensible and concise manner using grammatically correct English.
  • Ability to proactively track and report on-demand and scheduled status(es) to the management without the need for follow-up.
  • Ability to show empathy to customers and adapt to difficult and unfavorable situations.
  • Ability to escalate matters at the right time to right stakeholders.
  • Ability to adapt to working in shifts as required.
  • You will work from our India operations office located in Hyderabad, Telangana.

EDUCATIONAL QUALIFICATION

  • Graduate (BE Computer Science/ MCA preferred).
  • Pursuing or completed MBA is preferred.

GOOD TO HAVE SKILLS

  • Previous working knowledge of any programming language, especially Nodejs will be preferred
  • Basic understanding of tools like Postman and API testing
  • Knowledge of web and mobile based enterprise applications.
  • Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, MS-Excel, Google sheet
  • ITIL Fundamentals or above a strong plus
  • Scrum Master Certification will be advantageous
  • Knowledge of other global languages
DevOps Security/Compliance
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: DevOps Security/Compliance

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DevOps Security/Compliance

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring, and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES 

  • Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise.
  • Design, implement, and migration of provisioning, build, and release management processes to support development processes.
  • Perform system build and release when assistance is required – this is key to identifying areas for improvement. 
  • Ensure the uptime, availability, and proper performance of all components.
  • Periodic review of the systems in terms of vulnerability, capacity management
  • Ensure all the security best practices are implemented & followed by the team.
  • Mentor & train the team members.
  • Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED 

  • 5+ years’ experience in a 24×7 high-availability production environment 
  • 5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
  • Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) 
  • Previous experience in release engineering and/or configuration management
  • Excellent organizational skills, and oral and written communication skills 
  • Good knowledge of the application / Infrastructure architecture
  • Excellent Knowledge of automated application deployments
  • Excellent analytical / troubleshooting skills from the application perspective.
  • Should be able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.
  • Experience in achieving security & compliance certifications such as SOC2, HIPAA, PCI, Fed Ramp, etc.

MUST HAVE SKILLS  

  • Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools 
  • Knowledge of all cloud providers (AWS, Azure & GCP)
  • Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
  • Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc,)
  • Unix/Linux operating system
  • Knowledge of industry-standard security controls & other compliance policies such SOC2, HIPAA, PCI, Fed Ramp, etc
  • Scripting – Shell, Perl, or Python
  • Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE 

  • Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
  • Cloud Certifications in AWS, Azure / GCP
  • Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Master’s in computer applications
Partner Success Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Partner Success Manager

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

RESPONSIBILITIES

  • Collaborate closely with Marketing and Product to invite partners to webinars, ensure they attend and follow up to get them into the partner program. 
  • Work cross-functionally to facilitate a seamless partner on-boarding process.
  • Provide on-going product updates and enablement to partners.
  • Coordinate product roadmap reviews with our partners.
  • Proactively reach out to Director level at partners to ensure on-going adoption and on-going success
  • Work collaboratively with the Marketing team to build Partner testimonials and referrals

EXPERIENCE REQUIRED

  • Overall 4+ years of experience in Partner Success

MUST HAVE SKILLS

  • Ability to understand partner requirements, develop and guide them through our partner program.
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture. 
  • Excellent interpersonal skills. 
  • Creative thinker with the ability to troubleshoot issues quickly and effectively. 
  • Excellent written and verbal communication skills. 
  • Strong presentation skills. 
  • Extremely well-organized and analytical with an ability to work well under pressure. 
  • Strong team player as well as a proactive individual contributor. 
  • Ability to grasp technical concepts and communicate to partners in a simple manner.

   EDUCATION QUALIFICATION  

  • Bachelors Degree
Customer Success Director
Mumbai, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Customer Success Director

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

Customer Success Manager is a professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.

Customer Success Manager will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Customer Success Manager must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES

  • Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption.
  • Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle.
  • Develop and document customer success plans.
  • Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
  • Orchestrate an internal team of solution architects, business analysts, professional services, and partners to deliver customer success plans and commercial success.
  • Drive the value-based upsell and cross-sell activities across the customer base
  • Maintain relationships with key customer stakeholders at various levels (CX, IT, EX, HR other functions).
  • Monitor and ensure timely software renewals.
  • Manage customers at risk (red accounts) with a structured, and methodical approach.

EXPERIENCE REQUIRED

  • Overall 12+ years’ experience in customer-facing roles managing software sales and/or software implementation projects. Experience with analytical tools and presentation tools

MUST HAVE SKILLS

  • Relevant work experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies.
  • Familiarity with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc.
  • Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors.
  • Problem-solving oriented (what do we need to get things done).
  • Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
  • Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization.
  • Experience in working with conversational AI platforms and Call Centers is an advantage.
  • Excellent presentation skills.
  • Enjoy challenges and ambitious goals within a fast-growing global AI tech company.

OTHER SKILLS WE’D APPRECIATE

  • Self-motivated team player with ability to work in a fast paced, changing environment.
  • Sense of urgency and persistence.
  • Energy, enthusiasm and commitment

   EDUCATION QUALIFICATION  

  • BS/BA or Master in a Business, Economics, IT
Product Trainer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Product Trainer

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Trainer

The Product Trainer will be responsible for delivering top class product training on the Kore.ai Chatbot Platform to customers, employees and partners. The training should enable the participants to meet their business requirements and derive full value from the application. Training can be delivered through multiple modes like onsite, classroom, online and e – learning.

LOCATION: Hyderabad

EXPERIENCE REQUIRED

  • 3+yrs in Software Product Training

RESPONSIBILITIES

  • Deliver training on Kore.ai Chatbot Platform for employees, clients and partners.
  • Create and develop training guides, decks, videos and other training content.
  • Regular curriculum enhancement with product enhancements.
  • Keep up with product developments by interacting with various product development teams.
  • Utilize effective presentation and facilitation skills.

EXPERIENCE REQUIRED

  • 3+ Years of experience as a trainer in software product training.

EDUCATION QUALIFICATION AND SKILLS

  • Bachelor’s Degree
  • Excellent English Communication skills – oral, written, and listening
  • Interaction – facilitation, teamwork, and collaboration
  • Self – organized and ability to work with minimal direction
Sales Engineer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Sales Engineer

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: SALES ENGINEER

He/She will be responsible for the technical relationships with prospects and will work internally with sales and product development to identify and communicate solutions to meet customer business needs. The Solutions Engineer is a resource for the sales division.

RESPONSIBILITIES

  • Conduct sales meetings and deliver sales presentations that demonstrate Kore product either online or in person with qualified prospects with the Account Manager.
  • Effectively articulate Kore platform features & differentiators to prospects and help them understand the technical value and benefits of the solution.
  • Clearly articulate value of Kore offerings to audiences ranging from CxOs to Engineers.
  • Provide hands-on deep technical product walk-through of product features for various technical audiences and address technical questions and overcome barriers of adoption.
  • Help client define an evaluation criteria & demonstrate how Kore meets it.
  • Participate in consultations and/or product capability assessments with prospects.
  • Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
  • Setup and/or build product demo environments and assets.
  • Assist in delivering proof of concept / pilot projects that demonstrate Kore value.
  • Create proposals and responses to RFI/RFP documents.
  • Conduct solutions workshops with prospects to define business requirements and processes.
  • Be a subject matter expert in the field of messaging, mobile, and cloud to become a trusted partner to the prospect.
  • Develop & maintain relationships with prospects, existing customers, and channel partners.
  • Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
  • Travel to customer and prospect meetings is expected. The amount of travel may vary each week. We expect the overall 25-50% nights spent on the road.
  • Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQURIED

  • At least 5 years of experience in pre-sales or software development or a technical role working with enterprise software systems.

MUST HAVE SKILLS 

  • Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
  • Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
  • Software application development experience – mobile application development experience is a nice to have.
  • Ability to understand enterprise security, encryption and single sign-on capabilities.
  • Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
  • Excellent verbal and written communications skills.
  • Exceptional time management and organization skills.
  • Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
  • Proficient with online presentation and training services (RingCentral, GoToMeeting, WebEx, etc).
  • Experience with Salesforce.com or equivalent sales force automation tool.
  • Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
  • Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

  • Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.

EDUCATION QUALIFICATION  

  • Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus
Product Designer
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Product Designer

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Designer

LOCATION: Hyderabad

RESPONSIBILITIES

  • You’ll take complete ownership of the UX and UI. Which includes research, wireframe, high fidelity screens, Prototyping and validating the solution, developer handoff, and testing.
  • You will be the voice of the users and you should also be comfortable with conducting any user research to validate the ideas.
  • You’ll be working directly with the management and product teams right from the conceptualization stage.
  • You have to ensure that you follow a structured thought process for designing the product and also be ready to market your ideas.
  • You’ll be creating clickable prototype whenever needed using InVision or Principle.
  • Creating and managing icon and illustration library.

EXPERIENCE REQUIRED

  • Overall 3-12 years of experience in Product designing (UX & Interaction Design). 

MUST HAVE SKILLS

  • Excellent communication, presentation, and storytelling skills. Expert skill level with standard tools like Sketch, Zeplin, Invision, google Suite, etc..
  • Detail-oriented, strategic-thinker, decision-maker, creative thinker.
  • Great at illustrations and iconography
  • Who can create and manage design system.
  • Experience with designing the products is a huge plus.
  • Who has a strong knowledge of design principles.

OTHER SKILLS WE’D APPRECIATE

  • Believe in thorough research before starting the design process.
  • Detail-oriented, strategic-thinker, decision-maker, creative thinker.
  • Quick and strong problem-solver.
  • Drive early-stage usability testing and expert review.
  • Experience with designing the products is a huge plus.
  • Who has empathy on end-users, business, and also technology.

EDUCATION QUALIFICATION

  • Bachelors in Design or Masters in Design
Application Support
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Application Support

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Application Support

LOCATION: Hyderabad

RESPONSIBILITIES

As a Service and Support Specialist at Kore, you will ensure that our customers are delighted with our customer service and ensure they are successfully using Kore. You will play a key role in the company keeping Kore’s customers happy. In order to function effectively in this role, you will also spend enough time with Kore’s Product Management, Application Development and Quality Assurance teams to understand and test the product we offer our customers. You will also be using our product on a day-today basis, so you experience what our customers are experiencing.

Customer experience with our support process is taken seriously at Kore and we look to you to help us deliver exceptional customer service to our customers. You will be championing our customers and ensuring that support incidents are handled with expertise, courtesy and skill. You will be in-charge of performing preliminary root cause analysis on the issues and escalating them to the appropriate teams based on the requirement. Besides fielding incoming support requests – problems/inquiries – you may also be required to contact customers via email (primarily) and chat or phone when necessary in order to respond to problems/inquiries. We expect to deal with a spectrum of customers ranging from individual users to teams of users from companies to small businesses and large corporations. Our goal is to provide the same attention to all and provide a customer experience that delights our customers

EXPERIENCE REQURIED:

  • 3 -7 years’ experience.

MUST HAVE SKILLS 

  • Must have excellent spoken and written communication skills.
  • Must possess previous experience in supporting web or mobile based applications/products and have demonstrable subject matter expertise on the application/product you supported.
  • Should have expertise in troubleshooting customer queries and performing root cause analysis on the issues which are being raised.
  • Should possess the initiative to scale up and develop sufficient expertise on our products with the internal training provided.
  • You are expected to be technically savvy with the technologies in play and to the extent that you are able to provide solutions for customers; answer inquiries from customers.
  • Demonstrable expertise in handling customer problems, inquiries via email, chat and phone
  • You will also possess sufficient technical skills in understanding the problems / questions reported from the field and be able to explain that to other internal parties involved in resolving these problems / questions, when necessary.
  • Ability to document knowledge base articles when necessary
  • Should be able to contribute towards proactive measures in assuring our customer support process improves in productivity and promotes self-service solutions – such as Knowledge Base, Users Forum
  • Have a genuine passion for and believe in customer support and its role in the success of a product for a company
  • Must have good understanding on REST APIs, Java Script and JSON

Good to Have Skills

  • Previous work experience on any bot development
  • Exposure to NLP & ML
  • Knowledge on various Auth process, Node JS is an added advantage

EDUCATION QUALIFICATION

  • Bachelor’s in engineering or master’s in computer applications
Technical Architect
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Architect

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Marketing Manager

LOCATION: Hyderabad

RESPONSIBILITIES

  • Preparing the detailed design documents and design approaches using the various tools
  • Translating the business requirements to technical specifications that can be used by the teams to develop.
  • Define implementation approaches, algorithms and code structure to meet the requirements
  • This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role.
  • Leads in the analysis, design, and implementation planning of the technical/business solution
  • Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
  • Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration
  • Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
  • Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
  • Experience with scaling and performance of large systems and web applications.
  • Very good experience in OOPS and Multi-Threading
  • Very Good Experience in Node JS, Java Script, Jquery, HTML 5, CSS3.
  • Very good experience in defining/creating SOAP & RESTful web services.
  • Experience in employee-facing business applications
  • Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Mobile and SaaS.

EXPERIENCE REQUIRED

  • 9+ yrs

MUST HAVE SKILLS

C, C++,Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security  of large applications

EDUCATION QUALIFICATION

  • Graduate in Engineering OR Masters in Computer Applications
Technical Project Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Technical Project Manager

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Technical Project Manager

Candidate is expected to be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process.  Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams and engineers. Help ensuring quality and encourage innovation at all levels.

LOCATION: Hyderabad

RESPONSIBILITIES

  • Coordinate project including developing and coordinating realistic project estimates, plans and metrics
  • Ensure all releases are delivered as per the commitment, meet defined release criteria
  • Collaborate with Product owners and application specialists to groom the product backlog
  • Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not
  • Provides both high level and detailed project status and health
  • Serves as a central point of contact for project questions
  • Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
  • Drive cross-functional team activities and deliverables

EXPERIENCE REQUIRED 

  • 10 – 15 years of experience in program management of software releases in an agile SW development environment with experience as a Technical Manager

MUST HAVE SKILLS

  • 10+ years of total software engineering experience with a thorough understanding of software product development.
  • 3+ years of experience in a software engineering leadership position managing a team of 10-15.
  • Strong application development experience ideally with any of the following: Java, Java Script, Node.Js, Python, .NET etc.
  • Knowledge of AI, NLP, ML, Chat bots will be added advantage.
  • Experience in WebServices using REST, SOAP.
  • Track record of successful collaboration with cross-functional and distributed teams.
  • Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
  • Experience running projects using agile development principles, with knowledge of industry standard tools and best practices.
  • Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management.
  • Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate.
  • Excellent organizational abilities and a proven ability in risk management and mitigation.

OTHER SKILLS WE’D APPRECIATE

  • This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical
  • More than 3 years of experience as a technical lead
  • Good hands on experience in Java/Javascript programming
  • Exposure/experience at Architect level

EDUCATION QUALIFICATION 

  • Graduate in Engineering OR Masters in Computer Applications
Product Manager
Hyderabad, India

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Product Manager

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

  • Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
  • Work with the engineering teams to build and deploy solutions with optimal resources.
  • Resolve day to day queries from development team based on knowledge of customer business
  • Scope and prioritize activities based on business and customer impact.
  • Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
  • Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

  • 6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

  • Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
  • Good knowledge and understanding of software development and web technologies
  • Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
  • Worked as BA / PM or similar role in a product company (Preferred) or a services company
  • Having exposure to developer tools
  • Having some coding/engineering/design experience is a plus.
  • Prototyping and UI skills.
  • Proficient in using tools like Postman or similar
  • Ability to manage in a very fast paced environment with multiple high-level priorities
  • Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
  • Excellent written and verbal communication skills
  • Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

  • Practical knowledge of agile/iterative development process
  • Technical background with understanding and/or hands-on experience in software development
  • Experience of working with teams across locations and time-zones.
  • Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

  • Bachelors in Engineering or Masters in Computer Applications

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers@kore.ai

Finance

Open positions in our finance team.

Assistant Controller
Orlando, FL

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Assistant Controller

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report.

This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents.

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

JOB TITLE: Assistant Controller FP&A

We are seeking a reliable and detail-oriented Assistant Controller to support the preparation of financial statements that adhere to regulatory and accounting guidelines. Working under the guidance of our controller, you will play a crucial role in identifying and rectifying discrepancies while assisting in the establishment of effective control systems.

To excel in this role, you must possess a strong understanding of accounting principles. As an organized professional with keen attention to detail, you should be dependable and capable of working independently and collaboratively.

This in-office, non-remote role will report to the Corporate Controller and will work closely with internal and external stakeholders.

LOCATION: Orlando, FL

Principal Responsibilities

  • Achievement-driven professional with a strong record of contributions in streamlining finance operations, invigorating businesses, heightening productivity, improving systems & procedures.
  • Preparation of Consolidated Financials as per US GAAP & IGAAP, Country wise Financials & ratio analysis (Revenue, cost, common size), restatement of intercompany accounts & recording intercompany eliminations.
  • Review of revenue, employee, expense budget schedules, monthly spend analysis, variance analysis, quarterly budget review, quarterly rolling budget.
  • Evaluating performance through preparation of comprehensive variance report comparing Actuals vs. budget vs Latest Estimates for line items. Budget allocation to spend report, opportunity costs.
  • KPI Dashboards showing metrics for revenue, cost, profitability.
  • Review Global Head Count (HC) Report
  • Prepare Cash flow Statements – Presentation to top management weekly under direct method. Includes entity wise preparation of BRS, native & functional currency cash flows, forex restatement, payroll projections based on joining pipeline, capex and opex projections based on PO pipeline from procurement team.
  • Review Product vs. Services cost analysis – Analysis of platform vs. delivery verticals cost after allocation of support cost.
  • Review Customer contracts Summary – New contracts captured with number of sessions and license revenue, used in preparing deferred revenue & Billability of expenses schedule contract wise.
  • Implementation of cloud-based accounting software – COA mapping, items, vendors, customers, invoice designing, MIS reports, SPOC for post implementation issues, etc.
  • Statutory Compliance (Taxation): Ensuring compliance and adherence of the various Corporate and Fiscal Laws, Statues, Enactments, Guidelines prevalent in USA for Direct Taxes (Income Tax, Federal Tax, WHT, DTAA, Transfer pricing), Indirect taxes (Sales & Use Tax) in all the transactions entered by the organization and their assessment proceedings through sound knowledge of the USA, procedures and appropriate documentation.
  • Review Monthly Services PNL, Region wise Services PNL, Quarterly/Half Yearly/Annual Forecast vs LE vs Actuals.
  • Review Annual Operating Plans, Rate Cards for new projects, Resource Utilization reports, Resource Allocation Project wise, Proof of Completion reports based on E1 estimates, SOW Revenue, past & current billable efforts, etc.
  • Building financial models using historical data and providing forecasts based on various industry-related operating metrics.
  • Recommending and Implementing process for improvements to budget and prepare forecast for company.
  • Identifying the key financial and non-financial risks, recommending actions for mitigation of those risks.
  • Applying appropriate sensitivity and scenario analysis to support investment actions.
  • Capital Structure Analysis, cap table management in Carta
  • Work with legal counsel to ensure compliance on regulatory matters
  • Help prepare the company’s Annual Report
  • Board Deck Presentations.

Qualifications

  • Minimum 5 years of FP&A accounting experience within a high-growth SaaS company required.
  • Proficiency in accounting & tax preparation software and contract management tools required.
  • High proficiency with Microsoft Excel, Google Suite, NetSuite, and Adobe Acrobat required.
  • Familiarity with Accounting regulations, ASC606 rules, and revenue recognition practices & policies required.
  • Flexibility to work extended schedules during quarter-end cycles required.
  • Strong multitasking abilities, enabling effective management of multiple tasks simultaneously while interacting with various stakeholders in a composed manner.
  • Excellent interpersonal, verbal, and written communication skills.
  • Bachelor’s degree required.
  • Certified Public Accountant or Certified Management Accountant designation preferred.
  • Currently residing in Orlando Florida OR open to relocation to Orlando (relocation assistance available) for this in office non-remote position.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $110,000 – $130,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.


Sales

Open positions in our sales team.

Account Executive - Healthcare
Northeastern US

We’re looking for someone motivated and experienced to join our team.

Remote
Full-time
JOB DESCRIPTION: Account Executive - Healthcare

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

ROLE / TITLE: Account Executive – Healthcare 

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers, and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

  • Actively identify new customers through market research, cold calling, networking, and social media, that can benefit from the company’s product or service.
  • Utilize consultative selling techniques to better understand customer pain points, so you can offer solutions to specifically address those business needs.
  • Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
  • Articulate Kore.ai’s platform, solutions, features, differentiators, and the expected ROI to prospects via calls, emails, demonstrations, and sales meetings, to various audiences, which can include Business Unit leaders, CXOs and Engineers.
  • Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
  • Utilize CRM system to effectively track and report sales activity on your pipeline.
  • Effectively map new prospect organizations to identify the targeted buyers and decision makers.
  • Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
  • Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
  • Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
  • Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
  • Stay current on company offerings and industry trends.

EDUCATION QUALIFICATION

  • Bachelors or Masters in business-related field.

SKILLS & TRAITS REQUIRED

  • Minimum 10+ years of experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) into Fortune 500 HEALTHCARE accounts is required.
  • Reside in Northeastern US
  • Experience in selling to Healthcare, Pharmaceutical, and/or Life Sciences vertical is required.
  • Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
  • Strong desire to learn and succeed in tech sales.
  • Strong interpersonal communication skills with the ability to negotiate.
  • Excellent prospecting, presentation, and networking skills across all levels within an organization.
  • Excellent verbal and written communications skills.
  • Exceptional time management and organization skills.
  • Self-motivated team player with ability to work in a fast paced, changing environment.
  • Sense of urgency and persistence.
  • Energy, enthusiasm, and commitment.
  • Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
  • Experience using CRM tools to track prospects and deals, as well as produce reports.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $140,000- $150,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.


We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Partners

Open positions in our partners team.

Partner Account Executive
Riyadh, KSA

We’re looking for someone motivated and experienced to join our team.

On-site
Full-time
JOB DESCRIPTION: Partner Account Executive - Riyadh

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise  Conversational AI Platforms 2023 report. This is a testament to our no-code philosophy and dedicated  efforts of 8 years in building the world-class conversational AI platform that helps the world’s best  brands accelerate their speed of business by creating extraordinary experiences for customers,  employees, and agents. Thank you to our employees, customers, partners, and investors, who have  supported us all along and helped us achieve this milestone. The journey has just begun, and we are  excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of  our customers and their employees. Most, if not all, digital experiences today will eventually manifest as  conversational interactions and truly transform the way enterprises interact with their key stakeholders:  customers, partners, and employees. We also believe that we play a critical role in making these  interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver  the next generation virtual assistant creation platform, experience delivery platforms, and vertical and  horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills,  and allow your career to thrive within a fast-growing business that is expanding its global team.

ROLE / TITLE: Partner Account Executive  

He/She will be responsible for establishing relationships with new customers and securing contracts, as  well as managing and expanding our existing customer base to achieve sales targets. He/She will drive  the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from  business development, sales engineers, and other sales support teams to identify and communicate  Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

LOCATION: Riyadh, KSA 

RESPONSIBILITIES  

  • Drive sales for opportunities being sourced via partners like systems integrators resellers, VADs  and other channel partners
  • Utilize consultative selling techniques to better understand customer pain points, so you can  offer solutions to specifically address those business needs.
  • Maintain a partner-sourced pipeline of qualified new business and existing customer base  growth opportunities equal to or above four times your annual quota to ensure ability to meet  your goals by working closely with Partner Alliance directors and the top partners managed by  the partner alliance team
  • Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to  prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can  include Business Unit leaders, CXOs and Engineers.
  • Develop and maintain relationships with prospects, existing customers, and channel partners to  further identify opportunities to expand Kore.ai’s business footprint within those relationships.
  • Utilize CRM system to effectively track and report sales activity on your pipeline.
  • Effectively map new prospect organizations to identify the targeted buyers and decision makers.
  • Develop and deliver targeted presentations for prospects which include industry trends,  financial data and case studies.
  • Prepare for navigating potential objections from the customer and be able to negotiate a deal to  close.
  • Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
  • Develop, maintain, and review territory plans that outline how you will meet sales targets on an  ongoing basis.
  • Create top accounts, blueprints and deals closing plans
  • Stay current on company offerings and industry trends.

EDUCATION QUALIFICATION  

  • Bachelors or Masters in business-related field.

SKILLS & TRAITS REQUIRED  

  • Minimum 5 years of experience selling enterprise software, contact center technologies  (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) into Fortune 500 accounts required.
  • Minimum 5 years of selling experience in the Saudi market required.
  • Must be currently residing and based out of Riyadh Saudi Arabia required.
  • Must be native Arabic speaking and bilingual in Englishrequired.
  • Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
  • Strong desire to learn and succeed in tech sales.
  • Strong interpersonal communication skills with the ability to negotiate.
  • Excellent prospecting, presentation, and networking skills across all levels within an  organization.
  • Excellent verbal and written communications skills.
  • Exceptional time management and organization skills.
  • Self-motivated team player with ability to work in a fast paced, changing environment.
  • Sense of urgency and persistence.
  • Energy, enthusiasm, and commitment.
  • Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
  • Experience using CRM tools to track prospects and deals, as well as produce reports.

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai
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Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms