Kore Recognized for Improving Customer Experience Through Pairing Conversational AI and RPA
ORLANDO, FL — January 18, 2021 – Kore, a top conversational AI software company, announced that it has received Automation Anywhere’s “Chatbot Innovation Partner of the Year – India” award for excellence in delivering solutions that enhance the impact of robotic process automation (RPA) for customers. The combination of Kore’s AI-driven virtual assistants and Automation Anywhere’s RPA platform delivers capabilities that integrate front, middle and back offices and provide customers with true end-to-end automation.
Through its IMEA Partner Awards 2020, Automation Anywhere acknowledged key partners that have demonstrated best-in-class innovation, customer delivery and business performance through integrations with the company’s web-based, cloud-native industry-leading RPA platform, Enterprise A2019. In its congratulatory note Automation Anywhere recognized Kore for its “vision and leadership in the intelligent automation category” and for “creating value for the end customer through innovation, keeping customer experience at the center.”
“In the age of Covid-19, with so many organizations requiring increased business resiliency, RPA enables the automation of thousands of business processes – from the front office to the back office, to any office,” said Milan Sheth, Executive Vice President, IMEA, Automation Anywhere. “To satisfy our customers’ transformation needs, we are working with partners like Kore that complement our focus and extend the benefits of automation to enterprises across the globe.”
“Our purpose is to automate business interactions so that companies can improve customer experience and increase the speed of their business,” said Raj Koneru, CEO of Kore. “The combination of virtual assistants and RPA lets customers improve experience, increase agility and lower cost from the first customer touchpoint to the execution of a back office transaction, and we are excited to see this vision realized through our successful alliance with Automation Anywhere.”
Kore is unique in the conversational AI market in that it allows customers to configure customized virtual assistants through the company’s no-code conversational AI platform and also deploy pre-built virtual assistants for industries and functional areas, such as banking and IT, respectively. Like Automation Anywhere, Kore differentiates itself through ease of use, scalability and empowering organizations to use technology to transform how a business operates. This award by Automation Anywhere is the latest in recognition of Kore’s leadership in conversational AI by top analysts, publications and customers.
