New Product Announcement: The future of talent acquisition is here with RecruitAssist
Small Businesses can put AI to work using our new XO Express
New Product Announcement: Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption for Enterprises
In the news: Kore.ai Named a Leader in the Forrester Wave™
Kore.ai Logo
Enterprise Small Business
  • AI Solutions
      • AI for Work – Employee Experience
        • Overview – Get an overview of AI for Work
        • Features
          • Intelligent Orchestrator
          • Enterprise Search
          • AI Agent Builder
          • Admin Controls
          • Pre-Built AI Agents
          • HR
          • IT
          • Recruiting
      • AI for Service – Customer Experience
        • Overview – Get an overview of AI for Service
        • Capabilities
          • Intelligent AI Assistants – Enable human-like self service dialogues
          • Contact Center Optimization – Build an AI-first contact center
          • Agent AI Assistance – Provide AI-powered, real-time support
          • Pre-Built AI Agents
          • Retail
          • Banking
          • Healthcare
      • AI for Process – Process Automation
        • Overview – Get an overview of AI for Process
        • Features
          • Process Automation – Automate complex, knowledge-intensive processes
          • Prebuilt Process Templates – Explore the AI for Process template library
          • AI Analytics & Monitoring – Gain complete AI visibility and control
  • Agent Platform
      • Agent Platform – Your strategic enabler for enterprise
AI transformation.
        • Capabilities
          • Multi Agent Orchestration – Enable intelligent multi-agent orchestration.
          • AI Engineering Tools – Accelerate innovation with AI engineering tools.
          • Search and Data AI – Deliver real-time, contextual insights with agentic RAG.
          • AI Security, Compliance,
& Governance – Enable comprehensive AI security, compliance, and analytics
          • No-Code & Pro-Code Tools – Build AI agents with visual drag-in-drop tools.
          • Observability – Gain visibility into agent performance with tracing, analytics, and monitoring.
          • Integrations – Hundreds of prebuilt enterprise integrations.
        • AI Insights
          • Agentic Continuum – Deterministic to autonomous AI
          • Intelligent AI Agent Networks – Transforming enterprise AI with agent networks
          • Whitepaper
          • Beyond AI Islands – Why Organizations Must Unify Disconnected Tools to Decode the Art of the Possible
  • Agent Marketplace
  • Resources
      • Knowledge Base
        • Blog – Latest posts from Kore.ai
        • e-Books – Solutions guides
        • Glossary – Expand your AI vocabulary
        • Research Analysis – Latest AI industry reports
        • Whitepapers – AI insights
        • Webinars – Kore.ai conversations
        • Re:imagine 2025 Content – Get exclusive access to post-event content
      • Technical
        • Documentation – Browse developer docs, release note, how to videos
        • Introductions
        • Generative AI 101 – Key concepts, use cases, and how to get started in AI
        • Responsible AI Framework – Let’s shape the future of responsible AI together
      • Get Support – We are here to help
      • Kore.ai Academy – Learn conversational AI skills with free training
      • Kore.ai Community – Ask questions, find solutions, share knowledge
      • Submit RFP – Reach out to our experts
    • What’s New
      • CXO AI Toolkit For Enterprise AI SuccessCXO AI Toolkit for Enterprise AI success
      • Scaling GenAI Across Your EnterpriseScaling GenAI across your enterprise
      • Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts.
      • Meet us in person – Join us at our in-person events to keep up with the latest in AI.
  • Company
      • Company
        • About Us – 10 years, 1 remarkable team
        • Contact Us – Get in touch
        • Leadership – The people who make it all happen
        • Careers – Come join us make history
        • Newsroom – Keep up to date with us
        • Events – Meet us in-person
      • Reviews
        • Analyst Recognition – Don’t take our word for it
        • Customer Stories – The people for whom we are delivering
      • Partners
        • Partner Program – Learn about our partner program
        • Become a Partner – Join the thriving community
        • Find a Partner – Our partners are leaders & innovators in the AI space
    • What’s New
      • CXO AI Toolkit For Enterprise AI SuccessCXO AI Toolkit for Enterprise AI success
      • Scaling GenAI Across Your EnterpriseScaling GenAI across your enterprise
      • Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts.
      • Meet us in person – Join us at our in-person events to keep up with the latest in AI.
  • Sign In
Contact Us Marketplace Academy
Sign In
Contact us

SX

Find Answers Securely With Improved Search

Get people answers simply and securely with answers they can trust, using your business content and data.

Talk to an Expert
Get Started

Challenges

Why Improve Search Experiences?

Boost productivity by reducing search time and improve customer and employee satisfaction by providing answers they can trust.

Message Chat Circle
Consumers expect self-service
Self-service is the preferred method of exploring products and services.
Zap
Moving across data wastes time
Navigating multiple systems when searching results in longer task completion.
Chart Breakout Square
Navigating information is complex
Businesses struggle to make their best and latest offerings easily discoverable.
Message Smile Circle
Accurate answers are hard to find
Businesses need to ensure that answers provided are accurate and compliant.
Command
Legacy technology is time-consuming
Outdated technology fails to meet expectations, losing context across channels.
Message Heart Circle
Excessive search lowers productivity
Employees lose productivity searching across vast amounts of information across intranets.
0
%
Higher automation rates
0
%
Shorter customer wait times
0
%
Self-service containment
0
%
Increase in CSAT

Benefits

How Kore.ai Can Help

Offer 24/7 conversational search experiences that reduces over 80% of common human-assisted interactions across 40 different channels.

Message Chat Circle
Boost productivity with instant search and answers
Reduce time spent searching for answers with an AI search platform that understands customer and employee questions.

Zap
Answer over 90% of queries through text or voice
Instantly provide accurate and compliant answers using your business content and data without having to move across systems.

image for the search experience use case with kore.ai
Chart Breakout Square
Lower support costs with efficient self-service
Improve customer, employee, and agent satisfaction by providing accurate and reliable answers, the first time.

Message Smile Circle
Ask questions conversationally with natural language
Engage users with exceptionally natural responses using generative AI and turn your existing documents into compelling answers.

Improve Search Experience

Key Features

Generative AI

Easy, No Code Platform

Custom build your solution or use out-of-the-box solutions from Kore.ai for industries like healthcare, finance, and more.

  • Check Circle
    No-code tools: Easily build, deploy, and manage Intelligent Virtual Assistants at a global enterprise scale​.
  • Check Circle
    Choice of LLMs: Bring a custom LLM or use out-of-the-box options with popular providers such as OpenAI or Anthropic.
  • Check Circle
    Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore.ai.

AI-First

Find what you need, anytime

Help people find what they need with Retrieval Augmented Generation (RAG) from public and private sources.


  • Check Circle
    AI-first helpdesk: Support users with true omnichannel interactions that feel human.
  • Check Circle
    Support with Agent AI: Help agents in real-time within internal support desks and AI coaching.
  • Check Circle
    Connect with ease: Seamlessly integrate with enterprise systems like HCM, ITSM, ERP & CRM systems of record.

Accuracy Controls

Stay true

Improve accuracy with more control over hallucinations and staying on topic.


  • Check Circle
    Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
  • Check Circle
    Stay aligned: Ensure responses represent your company by aligning with business ontology.
  • Check Circle
    Stay compliant: Maintain compliance through robust guardrails.

Trusted by the world’s top brands

Frontier_Communications_logo
Pfizer Logo
Morgan Stanley Logo
Florida Blue Logo
Charter Communications Logo
T Systems Logo
PNC Bank Logo
IdqoD2MEzc_1712233244400
Lilly Logo
Fortune Brands Logo
Alaska Airlines Logo
Ebay Logo
NTT_company_logo
Deutsche_Bank Logo
Citibank Logo

Case Studies

How this cosmetics company made it easier to find relevant products

They saw an opportunity to improve customer service and boost satisfaction with better product search and recommendations.

The Company

This cosmetics company is an international corporation with 40 years’ experience in the manufacturing and sale of cosmetics.

The Opportunity

They wanted to provide timely and accurate recommendations to customers that would ultimately help them scale faster.

The Solution

The cosmetics company implemented a virtual agent, Jessica, which significantly reduced response times and provided more accurate product recommendations, leading to higher customer satisfaction scores.

The Impact
  • $5 million cost efficiencies estimated in 3 years.
  • +140M sessions per year with 75% containment rate.
  • Improved sales across all global agents.
Search Experiences
Forrester_logo White
Kore.ai Named a Leader in The Forrester Wave™ for 2024
Access Report

Ready to get started?

Explore the Kore.ai Agent Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.

Start Now
Talk to an Expert
Kore.ai Academy

Learn conversational AI skills with free training

Learn more
AI for Developers

Get in depth knowledge
on the Kore.ai Agent Platform

Documentation
Kore.ai Logo

like what you see?

Let’s work together

Get answers and a customized quote for your projects

Submit RFP

AI Offerings

  • AI for Work
  • AI for Service
  • AI for Process

Kore.ai Agent Platform

  • Agent Platform
  • Multi Agent Orchestration
  • AI Engineering Tools
  • Search and Data AI
  • AI Security, Compliance,
& Governance
  • No-Code & Pro-Code Tools
  • Observability
  • Integrations

Solutions

  • Retail
  • Banking
  • Healthcare
  • HR
  • IT
  • Recruiting

Developers

  • Community
  • Docs
  • Kore.ai Academy
  • Status
  • Changelog

Resources

  • Blog
  • Webinars
  • Whitepapers
  • e-Books
  • Case Studies
  • Research Analysis

Support

  • Partner Program
  • Our Services
  • Get Support
  • New York, USA
  • Orlando, USA
  • London, UK
  • Frankfurt, Germany
  • Dubai, UAE
  • Hyderabad, India
  • Seoul, South Korea
  • Tokyo, Japan
  • Privacy Policy
  • Terms of Service
  • Acceptable Use Policy
  • Cookie Policy
  • Intellectual Property Rights

© 2025 Kore.ai Inc. All trademarks are property of their respective owners.

Facebook
Twitter
LinkedIn
YouTube
Vimeo
GitHub
Telegram

We use cookies to allow us to remember you. To find out more about the cookies we use, see our Privacy Policy and Cookie Policy