EX

Give Every Employee the Assistant They Need

Offer a single virtual assistant for employees to rely on that can directly integrate into your Microsoft Teams, Google Workspace, and more.

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Challenges

Why Improve the Employee Experiences?

Attract top-talent, foster great team relationships, and boost productivity with better employee experiences.

Processes are too labor intensive

B2B applications are difficult to use, slowing down productivity for the broader workforce.

Finding safe automation is a struggle

Enterprises struggle to provide AI technology for their workforce in a safe and responsible manner.

Enterprise functions are overburdened

Internal teams are overburdened with repetitive mundane tasks and often understaffed.

Internal workplace tasks are complex

Automating cross functional tasks, like on- or off-boarding an employee, remains complex.

Legacy technology is time-consuming

Outdated technology fails to meet expectations, losing context across channels.

Employees expect user-friendly tech

Employees expect easy-to-use technology that helps with common tasks across devices.

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Higher automation rates

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Shorter customer wait times

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Self-service containment

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Increase in CSAT

Benefits

How Kore.ai Can Help

Offer 24/7 human-like employee experiences that reduces over 80% of common human-assisted interactions across 40 different channels.

Automate 80% of common workplace requests

Improve employee experience with 24/7 multilingual, human-like support across 40 channels that minimizes human-assisted tasks.

Use one employee assistant

Offer a single employee virtual assistant that directly integrates with your workplace systems while protecting your employee PII and enterprise sensitive data.

image for the kore.ai use case "employee experience"

Easily deploy with pre-trained LLMs

Our Intelligent Virtual Assistants are easy to deploy using hundreds of pre-trained LLMs across different use cases and built-in integrations.

Create an AI-first employee helpdesk

Support employees with with true omnichannel capabilities and Agent AI to help agents in real-time within internal support desks.

Improve Customer Experience

Key Features

Generative AI

Easy, No Code Platform

Custom build your solution or use out-of-the-box solutions from Kore.ai for industries like healthcare, finance, and more.

No-code tools: Easily build, deploy, and manage Intelligent Virtual Assistants at a global enterprise scale.
Choice of LLMs: Bring a custom LLM or use out-of-the-box options with popular providers such as OpenAI or Anthropic.
Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore.ai.

AI-First

Find what you need, anytime

Help employees find what they need with Retrieval Augmented Generation (RAG) from public and private sources. 

AI-first helpdesk: Support employees with true omnichannel interactions that feel human.
Support with Agent AI: Help agents in real-time within internal support desks and AI coaching.
Connect with ease: Seamlessly integrate with enterprise systems like HCM, ITSM, ERP & CRM systems of record.

Accuracy Controls

Stay true

Improve accuracy with more control over generative AI hallucinations to create interactions that stay on topic. 

Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
Stay aligned: Ensure responses represent your company by aligning with business ontology.
Stay compliant: Maintain regulatory compliance standards with robust guardrails.

Trusted by the world’s top brands

Case Studies

How this Fortune® 500 airline improved self-service for over 3,000 Agents

They saw an opportunity to improve their agent experience while offering better customer service and strengthen automation rates.

The Company

This Fortune® 500 company is a major low-cost airline in the United States that operates flights to over 100 destinations throughout the United States and 31 international destinations.

The Opportunity

The airline wanted to strengthen automation rates while improving their agent’s day-to-day experience. They also wanted to consolidate their digital and voice service while keeping a human touch.

The Solution

They started with an AI-native CCaaS solution that offers agent support in real time while providing 24/7 omnichannel and multilingual customer service. Their fast-start deployment increased their ROI.

The Impact

$3.5 Million in Cost Efficiencies Generated in Year 1.
40%+ Improvement using automation over 6 months.
Reduced AHT with Agent AI solution

Kore.ai Named a Leader in The Forrester Wave™ for 2024

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Ready to get started?

Explore the Kore.ai Agent Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.

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AI for Everyone

Integrated, simple pricing with no hidden fees.

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AI for Developers

Get in depth knowledge on the Kore.ai Agent Platform

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