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Make Agents More Successful at Their Job
Empower agents in real time with AI-assisted support that lowers attrition and improves first call resolution by as much as 30%.
Challenges
Why Empower Agent Experiences?
Repetitive and tedious tasks, enable new employees to get up-to-speed faster, and create better cross-sell and up-sell opportunities.
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Higher automation rates
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Shorter customer wait times
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Self-service containment
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Increase in CSAT
Benefits
How Kore.ai Can Help
Offer 24/7 human-like agent support that reduces over 80% of common human-assisted interactions across 40 different channels.
Improve Agent Experience
Key Features
- Real-time advice: Provide automated post-call summaries and coaching.
- Support with Agent AI: Help agents in real-time within internal support desks.
- AI-first helpdesk: Support agents with true omnichannel capabilities.
- Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore.ai.
- Choice of LLMs: Bring a custom LLM or use out-of-the-box options with popular providers such as OpenAI or Anthropic.
- Connect with Ease: Integrate with HCM, ITSM, ERP & CRM systems of record easily.
- Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
- Stay aligned: Ensure responses represent your company by aligning with business ontology.
- Stay compliant: Maintain compliance through robust guardrails.
Trusted by the world’s top brands
Case Studies
How this major airline improved self-service for over 3,000 agents
They saw an opportunity to improve their agent experience while offering better customer service and strengthen automation rates.
