XO Platform
BankAssist
RetailAssist
SearchAssist
HealthAssist
IT Assist
HR Assist
AgentAssistSearchAssist
Personalized Search Experience on your Website
Provide more natural and intuitive site search experiences to drive customer engagement and increase conversions.
Provide each visitor the information and the answers they need with an intelligent site search assistant. Personalize their experience, help them with relevant information and useful recommendations to keep them engaged and convert.
Conversational Intelligence
Provide All Answers in One Place
through unified search and chat interface
Powered by superior natural language understanding capabilities and search intelligence, SearchAssist provides instantaneous support to your users whether they ask a question or search for information. SearchAssist, in its unified interface, provides relevant results by taking into account a user’s journey across your site.
Federated Search
Offer Comprehensive Search
through all relevant data sources
Provide your visitors unified information discovery across all your content sources – webpages, FAQs, blog posts, forums, resources, etc.
Classify information using SearchAssist generated dynamic facets and categories and allow users to filter various results on the basis of content type, category, date, type of documents, and more.
Intelligent Interface
Deliver Amazing Experience
through intelligent search interface
Provide your website users with a simple search interface yet sophisticated search experience. Whether they ask questions, browse different pages, or search for information, provide the relevant information through AI-powered SearchAssist. Create an amazing experience with as-you-type query suggestions, typo tolerance, relevance-based result ranking, and more.
Recommendations
Increase Engagement
with relevant recommendations
SearchAssist with its deep learning capabilities, constantly monitors user behavior and proactively presents personalized and contextual recommendations based on industry best practices or similar users’ behavior. It offers your users relevant product or content results, and tailored recommendations that could aid quick and better decision making.
Agent Transfer
Seamless Agent Handoff
to better serve your customers
SearchAssist comes with the capability to enable contextual agent hand-off without leaving the search interface. The agent gets the full context of the conversation to serve the user better.
Crawling
Web Crawling
that keeps your web search fresh all the time!
Enterprise website updates happen all the time. SearchAssist auto-crawls your website to ensure it indexes all the information and presents the most relevant and recent information to the user. You can set the crawling frequency or choose to exclude certain pages.
Benefits with SearchAssist
0
%
Containment rate
0
%
Higher Engagement
0
%
Improved NPS
*Based on Kore.ai implementation/experiments
Industries
that benefit with SearchAssist
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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