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AgentAssistBoost Conversions, Increase Shopping Cart Value
Deliver personalized and contextual e-commerce search, product discovery, and shopping experiences to increase sales and cart value.
Help your shopper at every stage of their journey – product discovery, information and answers – with an intelligent site search assistant that offers personalized product recommendations. Keep them engaged and let them shop happily.
Facets
Simplify Product Discovery
filtering through facets
Make it easier for your shoppers to filter or narrow down their product search using categories and sub-categories. Offer site admin to easily configure the product facets and customize them as per the shopping domain. SearchAssist automatically creates facet categories and subcategories based on the indexed data.
Contextual Search
Provide What They Need
with contextual results
SearchAssist uses the context of the page, past product searches, visitor demographic, to bring the most relevant results. Whether they are looking for a specific product of a brand or a price range, or if they are filtering a subcategory within a chosen category, SearchAssist makes it super easy for you to provide contextual results.
Recommendations
Power More Purchase
with tailor-made recommendations
Provide contextual personalized search results that are tailor-made for your shoppers. Analyze the user profile, search pattern, and search history to predict and provide personalized or contextual recommendations, proactively.
Results Tuning
Make it Relevant
by tuning the search results
Improve the results relevancy by tuning the search results. SearchAssist lets you easily adjust the relevancy score of products based on various parameters like click-through rates and popularity or boost the ranking.
Experience
Smoothen Search Experience
by providing relevant live results
Reduce the friction of finding the right product faster, even when they’re not sure what it’s called or how to spell it. Our powerful NLU algorithms provide real-time results as user types in the search bar. Offer automatic synonym detection or spell correction and contextual suggestions based on user activity for a frictionless experience.
A/B Testing
Improve Shopping Experience
using analytics and A/B testing
SearchAssist provides near real-time analytics that makes it easier for time-sensitive changes in the backend for a better experience on the frontend, for instance, product discovery during festive times. Run A/B testing to select the best performing option to promote further.
Agent Transfer
Seamless Agent Handoff
to address complex scenarios
In certain scenarios, its wise to bring in a live agent in the picture to take forward the conversation. SearchAssist brings a built-in capability to enable contextual agent hand-off without leaving the search interface. And the Agents get the full context of shoppers’ search history and queries they have asked making it easier to serve better.
Integrations
that work with almost everything!
You don’t need to overhaul your tech stack to connect your customer data with our technology. SearchAssist search and discovery platform gels well in your ecosystem and works with the tools you already use. Building a new connector is very easy with APIs provided. Plus, we partner with the best.
Benefits with SearchAssist
0
%
Containment rate
0
%
Higher Engagement
0
%
Improved NPS
*Based on Kore.ai implementation/experiments
Industries
that benefit with SearchAssist
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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