By Alex wright
CommsBusiness, September 9, 2024: Workplaces have changed beyond recognition in recent years. Remote and hybrid working have become the new normal, accelerated by the Covid-19 pandemic, the rise in video conferencing and collaboration tools, and employees demanding greater flexibility. Technology has been a key enabler in this rapid progression, driven by the latest advances in AI and automation.
Demand for such technology is evidenced by the fact that 72 per cent of UK customer service agents want to see automated assistants used more extensively in their workplace, according to Kore.ai research.
