XO11: Experience Optimization

Put intelligent virtual assistants to work, optimize the ability to search and find answers, hand off to human agents seamlessly, and cost-efficiently manage a contact center or help desk.

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XO Automation

Create AI-Powered Virtual Assistants

XO Automation is a business-user-friendly Intelligent Virtual Assistant (IVA) builder that creates personalized experiences for your customers and employees. Our generative AI-powered platform has an easy-to-use interface that enables you to get IVAs running quickly in days or weeks, not months.

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Gen AI Node

Move beyond scripted flows and create autonomous dialogs for customer conversations using generative AI.

XO GPT

Provide fine-tuned models customized for customer experience conversational use cases.

Conversation Design Studio

More than 400+ pre-built templates and reusable components help users build IVAs without writing any code.

Responsible AI Safeguards

The Kore.ai Platform is governed by guardrails that provide controls over privacy, safety, and appropriateness.

Contact Center

Build an AI-First Contact Center

Contact Center AI improves customer service by seamlessly connecting customers to the right resource with the correct information, ensuring personalized and efficient experiences every time.

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Seamless Omnichannel

Connect customers to support across multiple channels – voice, email, chat, social media – to ensure integrated service experiences regardless of how they reach out to your business.

AI-based Routing

Intelligent routing matches customers with the best agents based on customer intent and profile, and agent skills – ensuring prompt, expert service to improve response times and enhancing overall satisfaction.

Configurable Agent Desktop

Agent desktop offers a highly configurable, easy to use, intelligent hub that allows agents to efficiently manage customer interactions across channels with access to all necessary tools in one streamlined interface.

Outbound Campaigns

Engage customers with proactive, personalized outreach using data-driven insights to design scalable campaigns to achieve your marketing goals and generate qualified leads.

Agent AI

Assist Agents, Delight Customers

Agent AI uses generative AI models to automate workflows, provide real-time advice, and offer dynamic agent guidance to improve customer satisfaction and increase revenue.

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Task Automation

Streamline workflows, accelerate query resolution, and simplify customer interactions by automating responses to ensure fast, accurate, and efficient one-click answers.

Next-best Action

Provide agents with suggested responses by analyzing the current conversation, customer profile, and preferences, enabling tailored interactions that enhance satisfaction and deliver personalized experiences.

Real-time Guidance

Provide agents with AI-powered playbooks for more consistent and compliant interactions that accelerate ramp time and improve agent confidence and performance.

Coach in Real Time

Offer immediate, context-specific coaching based on customer conversations and speech patterns to boost agent confidence, promote continuous learning, and improve customer satisfaction.

Search AI

Get Relevant, Accurate Answers, Quickly

Search AI understands customer and employee questions and instantly provides accurate answers using your business content and data.

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Extraction

Consolidate all knowledge trapped within your company documents, websites, database, and more into a unified source of truth.

Retrieval

Get complete flexibility to configure retrievers and chunk relevance.

Generation

Ask questions and get answers conversationally by seamlessly integrating any Language Model.

Role Based Access Control (RBAC)

RBAC enables both personalized information and data restrictions based on the user profile, team and location.

XO Platform Services

Features

XO is cloud and language model agnostic and integrates with the technology and applications you choose to provide platform management services you require.

Integrations

Enhance efficiency and collaboration

Easily integrate and transfer data across diverse applications and systems with custom and pre-built connectors within the XO Platform.

Insights AI

Use real-time data to optimize performance

XO’s Analytics & Insights tools provide detailed dashboards to analyze real-time data generated by the virtual assistant during interactions.

Omnichannel

45+ voice and digital channels

Natively support enterprise and social messaging apps with pre-built integrations to MS Teams, Slack, WhatsApp, as well as SMS and email.

Multilingual

Engage customers in 135+ languages

Train your virtual assistant in one language and our auto-language detection and auto-translation handles the rest.

Life Cycle Management

Ensure outstanding experiences every time

End-to-end bot life cycle management tools to design, build, train, test, deploy and maintain.

Security and Compliance

Enterprise-grade security and compliance

Provide top-tier security, employing highly secure protocols and enterprise-level encryption to safeguard against vulnerabilities.

Scalability and Flexibility

Enterprise-grade scalability potential

Create AI solutions that are not just powerful but also scalable.

Deployment

Tailored deployment solutions

Versatile, enterprise-grade deployment options, ensuring performance, security, and scalability that align with your unique requirements.

Integrations

Integrations with XO

You can either leverage pre-built integrations or create custom ones to connect with your systems of record or proprietary enterprise applications.

Seamlessly coordinate single or multiple APIs across your workflows, enabling the rapid development of AI Agents and customer experiences at scale.

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Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

Customer Case Studies

Analyst Recognition

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made.

Software Development

Banking

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Naveen K

The most convenient Conversational AI platform with low-code capabilities

This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform’s ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go.

Software Development Engineer

Pharmaceuticals

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Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor.

CX Designer

Finance

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Aman B.

A Platform that offers robust set of features

Kore.ai has a solid robust platform for building bots that can sit on the channels of your choice. The bot can be complex or simple based on your needs.

Marketing Manager

Information Technology

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Robust Technology Covering Most Use Cases

The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem.

Strategy and Planning Manager

Banking

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Atlee F.

Best Leading Platform to build your Chatbot.

Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages.

Project Lead

Medical Practice

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Their Reputation Precedes Them And They Live Up To It!

True to their premise, they make Chatbot implementation easy and low-code.

Director

Insurance

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Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

HR Digital Enablement

Energy

A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.

Technical Architect

IT Services

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Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Lead Architect

Santosh Kumar

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Commercial Services Lead

Healthcare

Security & Compliance

Stay safe knowing you’re fully secure and compliant with Kore.ai

SOC2 Type2

PCI

Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024

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XO11: Experience Optimization

Put intelligent virtual assistants to work, optimize the ability to search and find answers, hand off to human agents seamlessly, and cost-efficiently manage a contact center or help desk.

Trusted by

Delivering Worldwide

Create AI-Powered Virtual Assistants

Gen AI Node

XO GPT

Conversation Design Studio

Responsible AI Safeguards

Build an AI-First Contact Center

Seamless Omnichannel

AI-based Routing

Configurable Agent Desktop

Outbound Campaigns

Assist Agents, Delight Customers

Task Automation

Next-best Action

Real-time Guidance

Coach in Real Time

Get Relevant, Accurate Answers, Quickly

Extraction

Retrieval

Generation

Role Based Access Control (RBAC)

Features

Enhance efficiency and collaboration

Use real-time data to optimize performance

45+ voice and digital channels

Engage customers in 135+ languages

Ensure outstanding experiences every time

Enterprise-grade security and compliance

Enterprise-grade scalability potential

Tailored deployment solutions

Integrations with XO

We’ve helped hundreds of global companies

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

Naveen K

The most convenient Conversational AI platform with low-code capabilities

Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Aman B.

A Platform that offers robust set of features

Robust Technology Covering Most Use Cases

Atlee F.

Best Leading Platform to build your Chatbot.

Their Reputation Precedes Them And They Live Up To It!

Stacy Pelletier

Excellent experience implementing our HR virtual assistant

A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

Santosh Kumar

Even non-technical people can develop the solution

Stay safe knowing you’re fully secure and compliant with Kore.ai

Partners Who Can Help

Kore.ai Named a Leader in The Forrester Wave™ for 2024

Ready to get started?

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