By Tosho Trajanov (Forbes Councils Member), Forbes – Aug 18, 2020: Chief Technology Officer at Adeva — flexible, on-demand talent network that helps tech companies manage dynamic workloads and new projects.
The novel coronavirus has changed our way of life in many unexpected ways. Physical distancing, quarantine and the need for social interaction have boosted technology adoption in many sectors.
Today, the lockdowns have been lifted or relaxed in many countries, but the remnants of the pandemic are here to stay. The virus has pushed us to overcome barriers with technology. Below are some of the turns in technological advancements that affect our daily lives, work lives and education.
With specific reference to how chatbots or virtual assistants are helping handle this crisis, the article quotes Kore.ai Founder and CEO, Raj Koneru: “At the end of the day when it gets complicated and you need assistance from a human being, you’ll go to a customer service representative anyway.” But that is exactly where chatbots help: Most customer queries are simple questions. Virtual assistants handle the bulk of those queries, allowing the staff to focus on more difficult tasks.
