By David Howell
Silicon UK, September 16, 2024: Generative AI is revolutionising the shopping experience by creating hyper-personalised, intuitive customer interactions while enabling retailers to offer seamless, data-driven services. From AI-powered search to dynamic product customisation, GenAI is shaping the future of retail by merging online and offline experiences into one cohesive journey.
As Gopi Polavarapu, Chief Solutions Officer at Kore.ai, explained to Silicon UK, “Generative AI is transforming the online shopping experience by creating highly personalised customer interactions.”
