AI for Service
Leverage Generative AI innovation to empower customers and create differentiated service experiences.
Convert uncertainty into answers by leveraging AI to give customers clear responses in real-time, while providing agents with the necessary details to handle inquiries with confidence.
AI for Service differentiates service experiences with GenAI across every interaction. Leverage human-like self-service to enhance customer control and satisfaction, provide intelligent agent assistance to empower agents, proactively engage customers with targeted campaigns, and offer continuous operational improvements to elevate customer service.
Revolutionize customer service interactions by delivering human-like, multi-turn engagements, with AI Agents that understand intent, retain context, and respond naturally, ensuring conversations that adapt seamlessly—just like speaking to a real person.
Redefine customer service with a powerful suite of features that optimize contact center operations, enhancing agent efficiency and customer satisfaction, while driving higher productivity, better service, and significant cost savings.
Equip agents with AI-driven tools that boost efficiency and accuracy by automating tasks and providing real-time suggestions, helping them work smarter, resolve issues faster, and improve customer interactions.
Elevate customer service standards by automatically analyzing and scoring all interactions, eliminating guesswork, uncovering areas for improvement, and enhancing agent performance to deliver superior service experiences.
Help businesses connect with customers through proactive, data-driven outreach, developing personalized, scalable, and purpose-driven campaigns that enhance loyalty, satisfaction, and revenue impact.
Capabilities
AI for service from Kore.ai optimizes customer service by making interactions more intuitive, agents more effective, and operations more streamlined—ensuring better outcomes at every touchpoint.
AI Agents benefit both your customers and your business. Enterprises can make informed decisions about products, marketing promotions, and service levels by leveraging data, ultimately improving customer engagement and the bottom line.
Features
Create seamless, customer-centric engagements that build trust, inspire loyalty, and drive long-term success.
Pre-built Solutions
Kore.ai’s pre-built intelligent solutions empower businesses with AI-driven automation and personalized support, elevating customer satisfaction and productivity.
AI for Service
KORE.AI AGENT PLATFORM
Leverage Generative AI innovation to empower customers and create differentiated service experiences.
The transformation is reflected in concrete metrics across different stakeholder groups
For Customers
For Agents
For Business Leaders
Discover how organizations deliver AI value with Kore.ai
Leaders in e-commerce
agents supported in 10+ languages, powered by AI
reduction in AHT, increasing operational efficiency
in annual savings, driven by AI-optimized service
Leaders in Retail Banking
accuracy identifying priorities, delivering tailored service
of conversations automated, enhancing speed and consistency
in savings, powered by AI-optimized processes
Leaders in Telecommunications
improvement in conversational AI platform performance
reduction in AHT, optimizing agent efficiency
in savings during the first year, fueled by AI-optimized service
Leaders in Telecommunications
increase in AI-driven voice support, enhancing efficiency
voice self-service use cases for streamlined, on-demand support
in savings over the first three years, powered by automation
Leaders in Financial services
of service interactions automated, streamlining experiences
reduction in agent escalations, improving efficiency
self-service completion rate, driving efficiency and lowering costs
Speak to one of our experts about how you can start seeing value from AI for Service, today.