About Kore.ai

Job Summary

Experienced Motion Graphics Designer with a strong portfolio showcasing a wide range of creativity, technical proficiency, and a keen eye for detail. The ideal candidate will have at least a minimum of 10 years of professional experience in motion graphics design and a track record of delivering high-quality visual content.

Responsibilities

• Collaborate with the creative team to understand project goals and requirements.
• Conceptualize, design, illustrate, storyboard and animate engaging motion graphics content for various platforms and mediums.
• Create visually stunning and cohesive designs that align with brand guidelines and project objectives.
• Utilize industry-standard software and tools. Adobe After Effects, Adobe Animate, Cinema 4D, 3Ds Max, SVGator
• Stay current with the latest design trends and techniques to ensure innovative and fresh approaches.
• Work closely with clients and stakeholders to incorporate feedback and make necessary project revisions.
• Manage multiple projects simultaneously and meet tight deadlines without compromising on quality. 

Qualifications

• Fluent in English
• Minimum 7-10 years of professional experience in motion graphics design. Can bypass experience if the portfolio is strong enough.
• Solid portfolio showcasing a diverse range of motion graphics projects
• Ability to illustrate by hand and digitally, using vector software (Adobe Illustrator, Affinity Designer or similar)
• Experience with Unreal Engine is a significant plus.
• Understanding of design principles, animation techniques, and visual storytelling, and how to develop visual standards for animation globally
• Excellent communication skills with the ability to present ideas and concepts effectively.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proven ability to work independently and collaboratively within a team.

Job Summary

At Kore.ai, we believe the role of the Global Pitch Design Lead is a critical role for the growth of the business and the success of the Marketing team. With a global salesforce of over 200 people and an increasingly busy executive team, it is fundamental to our success that Marketing helps to present our company and products in high-value meetings with prospects, investors, press & media, and current clients.

You will be joining the Global Creative Team, responsible for delivering all visual and creative that is communicated externally across the globe. 

We are looking for an individual who can quickly translate “back-of-a-napkin” slides into client-ready presentations. This means taking slides from executives (at all levels of design), understanding what they are trying to communicate, translating their slides into new designs if necessary to better convey their message, and applying brand guidelines for content, design, and creative.

We are not looking for someone who just “makes slides prettier” or someone who “re-skins” slides. We are looking for someone who can take basic slides and make them clear, concise, beautiful, and, most importantly, intuitive and useful to the user/audience.

Key Responsibilities:

• Lead the design of all global presentations and keynotes.
• Have 10 years of experience in PPT and Google Slides.
• Lead the Global Pitch design team, ensuring they grow to understand executive instruction and deliver to standards set by the creative leadership; collaborate with other creative skill leads to develop tailored presentations, templates, and keynotes.
• Mentor and coach designers, fostering their growth and development in understanding the business context of presentation design.
• Manage the flow of presentation projects across the global organization, making sure templates are created, trained, and maintained
• Work on detailed technical product slides and deliver them as simply and design-led as possible
• Build a team that can cover the global day and engage with the system of intake and delivery.
• Creating a system for last-minute, emergency work.
• Innovate within established brand guidelines to continually scale up the quality of Pitch Design.
• Stay updated on presentation design trends, best practices, and emerging technologies to drive continuous improvement.
• Liaise with both internal and external stakeholders to gather feedback and ensure alignment on design objectives.

Minimum Qualifications:

• Fluent in English.
• Experience working in consulting roles or with consulting firms.
• Minimum of 7+ years of professional presentation design experience, with a focus on pitch decks and consulting presentations. Can bypass experience if the portfolio is strong enough.
• Strong portfolio showcasing a diverse range of presentation projects, particularly in the business and consulting sectors.
• Proficiency in presentation design software such as PowerPoint, Google Slides, pitch.com, Prezi, and others. 
• Excellent understanding of business and a developed understanding of how to communicate and why to communicate business messaging, translated into compelling visual narratives.
• Experience leading a team of designers and providing strategic direction.

Further Attributes

• Knowledge or skill in additional design software such as Adobe Creative Suite, especially animation software for 2D and 3D. 

Extra wow factor (but not essential)

• Knowledge of Figma
• Knowledge or skill with additional design tools or software relevant to business presentations.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at  https://kore.com/press/

POSITION / TITLE: SALES ENGINEER

He/She will be responsible for the technical relationships with prospects and will work internally with sales and product development to identify and communicate solutions to meet customer business needs. The Solutions Engineer is a resource for the sales division.

RESPONSIBILITIES

• Conduct sales meetings and deliver sales presentations that demonstrate Kore product either online or in person with qualified prospects with the Account Manager.
• Effectively articulate Kore platform features & differentiators to prospects and help them understand the technical value and benefits of the solution.
• Clearly articulate value of Kore offerings to audiences ranging from CxOs to Engineers.
• Provide hands-on deep technical product walk-through of product features for various technical audiences and address technical questions and overcome barriers of adoption.
• Help client define an evaluation criteria & demonstrate how Kore meets it.
• Participate in consultations and/or product capability assessments with prospects.
• Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
• Setup and/or build product demo environments and assets.
• Assist in delivering proof of concept / pilot projects that demonstrate Kore value.
• Create proposals and responses to RFI/RFP documents.
• Conduct solutions workshops with prospects to define business requirements and processes.
• Be a subject matter expert in the field of messaging, mobile, and cloud to become a trusted partner to the prospect.
• Develop & maintain relationships with prospects, existing customers, and channel partners.
• Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
• Travel to customer and prospect meetings is expected. The amount of travel may vary each week. We expect the overall 25-50% nights spent on the road.
• Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQURIED

• At least 5 years of experience in pre-sales or software development or a technical role working with enterprise software systems.

MUST HAVE SKILLS 

• Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
• Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
• Software application development experience – mobile application development experience is a nice to have.
• Ability to understand enterprise security, encryption and single sign-on capabilities.
• Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
• Proficient with online presentation and training services (RingCentral, GoToMeeting, WebEx, etc).
• Experience with Salesforce.com or equivalent sales force automation tool.
• Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
• Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

• Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.

EDUCATION QUALIFICATION  

• Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus

Our content development and experience team is looking for a senior technical writer comfortable with both the “technical” and the “writing” aspects of the job. The ideal candidate should have experience working with software technologies via investigation, experimentation, SME interaction, and creating content for a technical audience, especially developers.

Responsibilities: 

• Develop, negotiate, and drive customer-focused content strategy in line with product strategy.
• Assess the need for, plan, and deliver a range of documentation for our developer audience, including API content, reference guides, conceptual content, how-to content, and release notes.
• Question and highlight inconsistencies, and seek simplification in the product, including UI and Code.
• Collaborate with other writers on the team to help scope and build developer documentation for the products and features they cover.
• Work with other writers and editors to improve how we write and approach content writing for the developers.
• Seek opportunities to automate regular tasks, such as generating ideas, editing content for language and clarity, generating sample codes, getting parameter definitions & data types from the codebase, etc.

Required Experience/Skills:

• 7+ years of experience writing technical, developer-focused content.
• Familiarity with programming concepts, REST API, JavaScript, and HTML.
• Familiarity with API documentation and design tools such as Swagger and Postman.
• Familiarity with technologies such as Web services technologies, APIs, and SDKs.
• Ability to read, understand, and build short code samples for APIs.
• Excellent communication and interpersonal skills.
• Ability to quickly learn new technologies.
• Ability to work well in an agile environment.

Preferred qualifications:

• Bachelor’s degree in science, technology, or communications.

About the Company

Kore.ai: Pioneering Conversational & Generative AI for Enterprise Excellence

Founded in 2014 by visionary entrepreneur Raj Koneru, Kore.ai has rapidly emerged as a global leader in the conversational AI domain. Our mission is to empower enterprises to deliver extraordinary experiences for their customers, employees, and contact center agents through cutting-edge AI technology.

Our AI-powered solutions include the Experience Optimization (XO) Platform, SmartAssist, BankAssist, SearchAssist, and workplace experience solutions. Our latest innovation, GALE (Generative AI Language Engine), represents the next frontier in conversational AI.

Trusted by over 150 Fortune 2000 companies, Kore.ai serves 100 million+ consumers and 500,000+ employees worldwide, saving clients over $500 million through automated interactions.

In January 2024, Kore.ai secured $150 million in funding led by FTV Capital, with participation from NVIDIA and others, bringing total funding to $223.5 million. We’re recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest Group.

GALE (Generative AI Language Engine) is Kore.ai’s groundbreaking platform that empowers businesses to create powerful GenAI applications, boosting productivity and innovation. GALE enables enterprises to easily experiment with models and prompts, allowing even developers without specialized AI expertise to build and deploy AI agents. By simplifying AI application development and accelerating GenAI adoption, GALE reduces development time by up to 50% and enables rapid prototyping. Join our GALE team to pioneer generative AI in enterprise solutions and shape the future of business communication.

Headquartered in Florida with global offices, Kore.ai’s diverse team of 500+ professionals is driving AI innovation worldwide. Join us, especially our GALE team, to be part of the AI revolution reshaping enterprise interactions globally.

As our Technical Lead – Backend

As a Technical Lead – Backend for the GALE product at Kore.ai, you will play a pivotal role in driving the development of our innovative product GALE. You will lead a team of talented engineers in building robust, scalable, and high-performance backend services that power GALE, a cutting-edge platform designed to transform enterprise AI adoption.

Your Typical Day With Us

• Start your day by leading a daily stand-up meeting, guiding your team through complex technical challenges, and providing mentorship to foster growth and collaboration.
• Collaborate with cross-functional teams to design and architect scalable backend solutions, ensuring alignment with GALE’s overall product vision.
• Dive into code, developing high-quality, clean, and efficient code for critical backend services. Conduct thorough code reviews to maintain codebase integrity and drive continuous improvement.
• Address technical issues and bottlenecks, working closely with DevOps to ensure smooth deployments and system reliability. Your expertise will be key in troubleshooting and optimizing backend processes.
• Contribute to the strategic planning of the product roadmap, identifying technical debt, and proposing innovative solutions to enhance the platform’s capabilities.
• Engage with product managers, front-end teams, and other stakeholders to align on project goals, share progress, and drive the successful delivery of features.

What You’ll Need

• Minimum 8+ years of experience in backend development, with at least 2 years in a technical leadership role, preferably in AI/ML-driven environments.
• Strong proficiency in backend programming languages such as Python, or Node.js, and experience with microservices architecture, RESTful APIs, NoSQL databases like MongoDB, Docker and Kuberentes.
• Proven track record of solving complex technical problems, optimizing system performance, and ensuring scalability in high-traffic environments.
• Exceptional leadership skills with the ability to mentor and inspire a team, along with excellent communication skills to effectively collaborate with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment with a passion for innovation and a drive to stay ahead in the ever-evolving tech landscape.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Technologies We Use

• Node.js, Python, MongoDB, RabbitMQ, Redis, Docker, Kubernetes, ClickHouse, OTEL, Nginx, AWS, API Gateway etc.

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

Overview

We are seeking an experienced QA Lead with a strong background in manual/functional testing and a solid understanding of automation testing principles (80:20 ratio). The ideal candidate will have significant expertise in Jira, particularly in reporting, planning, strategy, and estimation, as well as strong data analytics and summarization skills. Effective storytelling and data representation abilities will be key to success in this role. The candidate should also be proficient in implementing shift-left approaches to improve quality and efficiency and be capable of guiding and mentoring the QA team to minimize defects, perform effective RCA (Root Cause Analysis), and enhance overall QA standards. Familiarity with AI models and experiential quality improvements is a plus.

RESPONSIBILITIES

As a QA Lead, you will be responsible for the following:

• • Lead the QA team in executing manual and functional testing processes with a focus on high quality and thorough coverage.
  • Develop and implement QA strategies that emphasize shift-left testing, aiming to catch defects early in the development process.
  • Utilize Jira for effective test planning, tracking, and reporting, ensuring comprehensive coverage and clear communication of testing progress.
  • Apply data analytics and summarization skills to analyze testing data, identify trends, and provide actionable insights.
  • Use storytelling and data representation techniques to clearly communicate test results, findings, and recommendations to various stakeholders.
  • Perform and guide the team in conducting Root Cause Analysis (RCA) to identify defect sources and areas for improvement.
  • Work closely with cross-functional teams to align QA activities with overall project goals and ensure efficient and effective testing.
  • Mentor and coach the QA team to improve skills in both manual and light automation testing.
  • Develop and enforce quality standards and best practices to enhance the QA process and reduce escape defects.
  • Contribute to the development of test metrics and KPIs to measure and improve the effectiveness of testing efforts.
  • Promote a culture of continuous improvement and innovation within the QA team, leveraging new tools and techniques as appropriate.
  • Support experiential quality initiatives, ensuring that the user experience is at the forefront of testing efforts.
    

EXPERIENCE REQUIRED

• Overall, 8-12 years of experience in Testing Applications and desktop Web/Enterprise Applications.

SKILLS REQUIRED

• Extensive experience in manual/functional testing, including testing concepts, methodologies, SDLC models, and experiential quality improvements.
• Basic understanding of automation testing tools and frameworks (e.g., Selenium, Cucumber, Karate) with the ability to implement light automation (20% focus).
• Strong skills in Jira for creating detailed reports, planning tests, strategizing, and estimating workloads.
• Excellent data analytics and data summarization skills to analyze test results and present findings in a clear, actionable manner.
• Proficiency in storytelling and data representation to effectively communicate test results, findings, and recommendations to stakeholders.
• Expertise in shift-left testing approaches to identify defects early in the development cycle and improve overall testing efficiency.
• Ability to perform Root Cause Analysis (RCA) to determine the origins of defects and implement strategies for improvement.
• Strong experience in QA strategy development and continuous quality improvement initiatives.
• Knowledge of recent trends in QA and ability to adapt strategies to ensure best practices in testing.
• Excellent communication skills with the ability to mentor and guide junior team members.
• Certifications such as PMP, ISTQB, and Six Sigma are a plus.

EDUCATION QUALIFICATION  

• Bachelor’s in engineering or Master’s in computer applications

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

 Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

 Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  

 With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.  

 You can find full press coverage at  https://kore.com/press/ 

 RESPONSIBILITIES:  

• Lead and manage a team of NLP engineers and scientists.
• Design and develop innovative NLP solutions for various business problems.
• Stay up-to-date on the latest advancements in NLP research and implement them into projects.
• Collaborate with cross-functional teams (e.g., data engineering, product management) to ensure successful NLP integration.
• Oversee the data pipeline for NLP projects, ensuring data quality and efficiency.
• Develop and maintain NLP models for various tasks (e.g., text classification, sentiment analysis, machine translation).
• Develop NLP models for various languages
• Evaluate and monitor the performance of NLP models, iterating to improve accuracy and robustness.
• Document and share NLP knowledge within the team and broader organization.
• Identify and prioritize new NLP use cases within the company.
• Recruit, interview, and hire talented NLP engineers and scientists.
• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics 
• Fine tune large language models for specific Gen AI tasks
• Test and evaluate machine learning models to ensure accuracy and efficiency.
• Develop process pipelines for Gen AI use cases
• Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

EXPERIENCE REQUIRED 

• 5+ years of relevant experience in Machine Learning & NLP

MUST HAVE SKILLS  

• Minimum 5+ years of experience in Natural Language Processing.
• Solid experience with Python programming languages
• Strong understanding of various NLP techniques (deep learning, machine learning, statistical methods, LLMs).
• Experience with NLP frameworks and libraries (TensorFlow, PyTorch, spaCy, NLTK).
• Must be able to understand the NLP aspects involved in various non-English languages and implement
• Able to understand the different NLP Models architecture and break the model and segregate it into different parts (e.g encoding, other weights, decoding)
• Able to understand the various encoding decoding layers in models like FLAN T5, BERT
• Must have the ability to scale the application for millions of requests
• Application of machine learning algorithms and techniques for natural language processing.

OTHER SKILLS WE’D APPRECIATE 

• Application of Reinforcement learning with human feedback (RHLF) to a model 
• Good to have skills with big data management tools, Node.js and scripting 
• Good knowledge on content categorization algorithms 
• Research, design and development of natural language processing algorithms 

EDUCATION QUALIFICATION   

Graduate in Engineering OR Masters in Computer Applications 

POSITION / TITLE: TECHNICAL LEAD – BOT

Candidate is expected be hands on in web services, server side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.   

RESPONSIBILITIES 

• Will work in high traffic / real-time Enterprise apps   
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems   
• Will gain experience in scaling applications and database infrastructure  
• Able to lead the team from technical, managerial leadership perspective 
• Inspire & motivate team-mates and be a cross-functional go-to-person 
• Implementing proofs of concept, prototypes and production-grade software. 
• This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical 

 EXPERIENCE REQURIED 

• Minimum 7+ years of solid development experience and should have worked on open source platforms. 

MUST HAVE SKILLS  

• Must have strong expertise in either JavaScript & Java, Node.js 
• Skillset should have the following JSON, Redis / MongoDB, Web Sockets 
• Knowledge of AI, NLP, ML, Chat bots will be added advantage.  
• Knowledge of Conversational AI, Voice & Contact Center 
• Experience in Web Services using REST, SOAP 
• Knowledge on Linux / Unix flavours & Cloud platforms  
• Knowledge of different authentication and authorization techniques 
• Candidate must have hands on experience in server-side programming independent of technology
• Experience building scalable, high-available mission-critical platforms  
• UI-side development experience in any one of the technologies Angular.JS / React.JS 
• Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels 

OTHER SKILLS WE’D APPRECIATE 

• Kore Certification 
• Experience with git version control system   
• Experience on open source contribution   
• Excellent Coding Standards 
• Any chat bot development experience 

EDUCATION QUALIFICATION   

• Graduate in Engineering OR Masters in Computer Applications

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. 

RESPONSIBILITIES 

• Build software applications – Follow coding standards, build appropriate unit tests, integration tests and deployment scripts.
• Assist in defining software architectures – Collaborate with leads to explore existing systems, determine areas of complexity, potential risks to successful implementation, learn the applications capabilities.
• Communicate continually with the project teams – Explain progress on the development effort
• Work in high traffic / real-time Enterprise apps 
• Be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems 
• Work in a very innovative and creative environment

EXPERIENCE REQUIRED 

• Minimum 5-7 plus years of solid development experience and should have worked on Open Source platforms 

MUST HAVE SKILLS 

• Should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets.
• Should have expertise in using HTML5 data API, jQuery Data API
• Should have hands-on experience in using Handlebars template engine (or equivalent wiz. Mustache, AngularJS)
• Knowledge on Linux / Unix flavors 
• Candidate must have hands on experience in server-side programming independent of technology.            
• Strong knowledge of code documentation and handover 

OTHER SKILLS WE’D APPRECIATE 

• Experience with git version control system 
• Experience on open source contribution 

EDUCATION QUALIFICATION 

• Graduate in Engineering OR Master’s in Computer Applications

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.  

 Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

 Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  

 With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.  

 You can find full press coverage at https://kore.ai/press/

 RESPONSIBILITIES:  

• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics 
• Fine tune large language models for specific Gen AI tasks
• Test and evaluate machine learning models to ensure accuracy and efficiency.
• Develop process pipelines for Gen AI use cases
• Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

EXPERIENCE REQUIRED 

• 3+ years of hands-on experience

MUST HAVE SKILLS  

• Application of opensource and commercial large language models 
• Application of machine learning algorithms and techniques for natural language processing.
• Experience on Deep Learning.
• Experience in Information extraction and retrieval techniques. 
• Expertise in Python
• Owning module development as individual contributor.  

OTHER SKILLS WE’D APPRECIATE 

• Application of Reinforcement learning with human feedback (RLHF) to a model 
• Good to have skills with big data management tools, Node.js and scripting 
• Good knowledge on content categorization algorithms 
• Research, design and development of natural language processing algorithms 

EDUCATION QUALIFICATION   

Graduate in Engineering OR Masters in Computer Applications

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

What you’ll Do

• Build and grow your team with a strong focus on teamwork and culture.
• Directly manage several software engineers by providing coaching, guidance, and mentorship.
• Contribute in developing and driving a multi-year technology and organisational strategy.
• Identify, propose, and drive initiatives to advance the technical skills, standards, practices, architecture, and documentation of our engineering teams.
• Facilitate technical debate and decision making with an appreciation for trade-offs.
• Attract, onboard, develop and retain diverse top talents, while fostering an inclusive and collaborative team and culture.
• Continuously rethink and push the status quo, even when it challenges established ideas.

What You’ll Need

• 12+ years of experience in engineering.
• 5+ years of leading highly performant teams.
• Experience in front end application development, ideally with Java Script and Node.js
• Experience in at least one programming language (Java, Python, .NET etc.)
• Experience in at least one relational database (SQL Server, Postgres, MySQL, etc)
• Experience in WebServices with REST and SOAP.
• Experience with AI, NLP, ML, Chatbots is a plus.
• Experience with agile best practices to build a strong, efficient team.
• Experience making architectural and design-related decisions.
• Experience and vocation in managing and enabling people’s growth and performance.
• Experience designing and building high-scale generalizable products with outstanding user experience.
• Experience in hiring and developing engineering teams and culture and leading interdisciplinary teams in a fast-paced agile environment.
• Ability to remain focused on outcomes, business impact and the customer experience – must have results-oriented, collaborative, pragmatic, and continuous improvement mindset.
• Ability to communicate and collaborate across the wider organisation, influencing decisions with and without direct authority and always with inclusive, adaptable, and persuasive communication.
• Analytical and decision-making skills that integrate technical and business requirements.

EDUCATION QUALIFICATION  

• Graduate in Engineering OR Masters in Computer Applications 

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS LEAD  

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES

• Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise
• Design, implement, and migration of provisioning, build and release management processes to support development processes
• Perform system build and release when assistance is required – this is key to identifying areas for improvement. 
• Ensure the uptime, availability, and proper performance of all components.
• Periodic review of the systems in terms of vulnerability, capacity management
• Ensure all the security best practices are implemented & followed by the team.
• Mentor & train the team members.
• Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED 

• 5+ years’ experience in a 24×7 high-availability production environment 
• 5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
• Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) •
• Previous experience in release engineering and/or configuration management
• Excellent organizational skills, and oral and written communication skills 
• Good knowledge of the application / Infrastructure architecture
• Excellent Knowledge of automated application deployments
• Excellent analytical / troubleshooting skills from the application perspective.
• Able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.

MUST HAVE SKILLS  

• Knowledge (and interest) of open-source build automation, continuous integration and code  analysis, and monitoring tools 
• Knowledge of all cloud providers (AWS, Azure & GCP)
• Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
• Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc.,)
• Unix/Linux operating system
• Knowledge of industry-standard security controls & compliance policies such SOC2, HIPAA, PCI, FedRamp, etc
•  Scripting – Shell, Perl, or Python
• Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE 

• Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
• Cloud Certifications in AWS, Azure / GCP
• Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION 

• Graduate in Engineering OR Master in Computer Applications

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS ENGINEER  

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES 

• Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP)
• Perform system build and release when assistance is required. 
• Ensure the uptime, availability, and proper performance of all components 24X7
• Ensure SLAs are followed for deployments & availability.
• Monitor, report & track the issues for closure by coordinating with the required teams/customers.
• Some after-hours work will be required from time to time. 

EXPERIENCE REQUIRED 

• 1+ years’ experience in a 24×7 high-availability production environment 
• 1 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
• Unix/Linux operating system (including Shell, Perl or Python)
• Previous experience in release engineering and/or configuration management
• Excellent organizational skills, and oral and written communication skills 
• Good Analytical Skills / Troubleshooting skills
• Able to coordinate with the other teams to analyze, fix & track the issues to the closure

MUST HAVE SKILLS  

• Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools 
• Knowledge of automated deployment scripting, tools, and techniques 
• Unix/Linux operating system (including Shell, Perl or Python) 
• Able to work in shifts 24X7

OTHER SKILLS WE’D APPRECIATE 

• Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
• Experience in configuration and monitoring software like Icinga2 

EDUCATION QUALIFICATION 

• Graduate in Engineering OR Master in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Bot Developer

Candidate is expected be hands on in web services, server-side experience. You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Javascript and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

• Will work in high traffic / real-time Enterprise apps
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure
• Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

1+ years of solid development experience

MUST HAVE SKILLS

• Skillset should have few of the following Javascript and/or related technologies, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
• Knowledge on Linux / Unix flavours
• Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

• Experience with git version control system
• Experience in chatbot development

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2013 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE : BUSINESS ANALYST 

DESCRIPTION

We are seeking a highly skilled and innovative Business Analyst to join our GALE Solutions team in developing cutting edge Generative AI solutions for various domains, including banking, healthcare, retail and more. The ideal candidate will have a strong background in business analysis, AI/ML, and a deep understanding of industry-specific requirements.

RESPONSIBILTIES

• Collaborate with stakeholders across different domains to identify and analyze business requirements for Generative AI solutions.
• Conduct market research and competitive analysis to identify opportunities for AI-driven innovation and growth.
• Translate business requirements into technical specifications for the development team, ensuring alignment with client expectations and industry best practices.
• Develop and maintain detailed documentation, including user stories, process flows, and data models, to support the development and implementation of Generative AI solutions.
• Work closely with data scientists, engineers, and domain experts to design and implement AI models that address specific business challenges and opportunities.
• Facilitate communication between technical and non-technical stakeholders, ensuring clear understanding of project objectives, timelines, and deliverables.
• Monitor and analyze the performance of deployed Generative AI solutions, providing insights and recommendations for continuous improvement.
• Stay up-to-date with the latest trends, technologies, and best practices in Generative AI and their potential applications across various domains.

REQUIREMENTS

• Bachelor’s or master’s degree in business administration, Computer Science, or a related field.
• 4-6 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities. 
• Strong understanding of Generative AI concepts, techniques, and their applications across industries such as banking and healthcare.
• Excellent analytical and problem-solving skills, with the ability to break down complex business problems into actionable solutions.
• Familiarity with Agile development methodologies and project management tools (e.g., JIRA, Confluence).
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
• Strong attention to detail and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Domain knowledge in banking, healthcare, or other relevant industries is a plus.

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary  experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO)  platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare,  telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide.  With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for  these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience,  employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud  contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first  conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and  WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG,  Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company  is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including  a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned  leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at https://kore.ai/press/ 

POSITION / TITLE : Product Designer 

RESPONSIBILITIES 

• You’ll take complete ownership of the UX and UI. Which includes research, wireframe, high fidelity  screens, Prototyping and validating the solution, developer handoff, and testing. • You will be the voice of the users and you should also be comfortable with conducting any user  research to validate the ideas. 
• You’ll be working directly with the management and product teams right from the conceptualization  stage. 
• You have to ensure that you follow a structured thought process for designing the product and also  be ready to market your ideas. 
• You’ll be creating clickable prototype whenever needed using InVision or Principle. • Creating and managing icon and illustration library. 

EXPERIENCE REQUIRED 

• Overall 3-12 years of experience in Product designing (UX & Interaction Design). 

MUST HAVE SKILLS  

• Excellent communication, presentation, and storytelling skills. Expert skill level with standard  tools like Sketch, Zeplin, Invision, google Suite, etc.. 
• Detail-oriented, strategic-thinker, decision-maker, creative thinker. 
• Great at illustrations and iconography
• Who can create and manage design system. 
• Experience with designing the products is a huge plus. • Who has a strong knowledge of design principles. 

OTHER SKILLS WE’D APPRECIATE 

• Believe in thorough research before starting the design process. • Detail-oriented, strategic-thinker, decision-maker, creative thinker. • Quick and strong problem-solver. 
• Drive early-stage usability testing and expert review. 
• Experience with designing the products is a huge plus. • Who has empathy on end-users, business, and also technology. 

EDUCATION QUALIFICATION  

• Bachelors in Design or Masters in Design

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

SKILL SET REQUIREMENT: Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security of large applications

JOB DESCRIPTION:

• Develop and optimize AI solution through thoughtful architecture, design, and evaluation to meet our customers’ requirements.
• Research and evaluate new ML/AI technologies and tools.
• Design data pipeline for AI uses cases.
• Very good understanding of cloud like AWS, Azure.
• Preparing the detailed design documents and design approaches.
• Translating the business requirements to technical specifications that can be used by the teams to develop. 
• Define implementation approaches, algorithms and code structure to meet the requirements. 
• This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role. 
• Leads in the analysis, design, and implementation planning of the technical/business solution. 
• Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
• Customer interfacing, understanding customer technical environment and proposing technical solutions to resolve business issues.
• Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration.
• Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
• Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
• Experience with scaling and performance of large systems and web applications. 
• Very good experience in OOPS and Multi-Threading, Machine Learning.
• Very Good Experience in Python, Redis, Java Script, Jquery, Node JS, HTML 5, CSS3
• Very Good Experience in user authentication and authorization models and frameworks 
• Very good experience in defining/creating SOAP & RESTful web services.
• Experience in consumer & employee-facing business applications.
• Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Chatbots, Mobile and SaaS.
• Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

GOOD TO HAVE SKILLS: 

• Experience in Smart bots development and integrating with NLP engines 
• Experience working with NLP engines, Artificial Intelligence frameworks etc 

EXPERIENCE REQUIRED: 10+ yrs overall technical experience and minimum of 3 years a Technical Solution Architect 

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Application

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DevOps Security/Compliance

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring, and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates. 

RESPONSIBILITIES 

• Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise.
• Design, implement, and migration of provisioning, build, and release management processes to support development processes.
• Perform system build and release when assistance is required – this is key to identifying areas for improvement. 
• Ensure the uptime, availability, and proper performance of all components.
• Periodic review of the systems in terms of vulnerability, capacity management
• Ensure all the security best practices are implemented & followed by the team.
• Mentor & train the team members.
• Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED 

• 5+ years’ experience in a 24×7 high-availability production environment 
• 5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring 
• Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) 
• Previous experience in release engineering and/or configuration management
• Excellent organizational skills, and oral and written communication skills 
• Good knowledge of the application / Infrastructure architecture
• Excellent Knowledge of automated application deployments
• Excellent analytical / troubleshooting skills from the application perspective.
• Should be able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.
• Experience in achieving security & compliance certifications such as SOC2, HIPAA, PCI, Fed Ramp, etc.

MUST HAVE SKILLS  

• Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools 
• Knowledge of all cloud providers (AWS, Azure & GCP)
• Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
• Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc,)
• Unix/Linux operating system
• Knowledge of industry-standard security controls & other compliance policies such SOC2, HIPAA, PCI, Fed Ramp, etc
• Scripting – Shell, Perl, or Python
• Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE 

• Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins 
• Cloud Certifications in AWS, Azure / GCP
• Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION 

• Graduate in Engineering OR Master’s in computer applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Trainer

The Product Trainer will be responsible for delivering top class product training on the Kore.ai Chatbot Platform to customers, employees and partners. The training should enable the participants to meet their business requirements and derive full value from the application. Training can be delivered through multiple modes like onsite, classroom, online and e – learning.

LOCATION: Hyderabad

EXPERIENCE REQUIRED

• 3+yrs in Software Product Training

RESPONSIBILITIES

• Deliver training on Kore.ai Chatbot Platform for employees, clients and partners.
• Create and develop training guides, decks, videos and other training content.
• Regular curriculum enhancement with product enhancements.
• Keep up with product developments by interacting with various product development teams.
• Utilize effective presentation and facilitation skills.

EXPERIENCE REQUIRED

• 3+ Years of experience as a trainer in software product training.

EDUCATION QUALIFICATION AND SKILLS

• Bachelor’s Degree
• Excellent English Communication skills – oral, written, and listening
• Interaction – facilitation, teamwork, and collaboration
• Self – organized and ability to work with minimal direction

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Application Support

LOCATION: Hyderabad

RESPONSIBILITIES

As a Service and Support Specialist at Kore, you will ensure that our customers are delighted with our customer service and ensure they are successfully using Kore. You will play a key role in the company keeping Kore’s customers happy. In order to function effectively in this role, you will also spend enough time with Kore’s Product Management, Application Development and Quality Assurance teams to understand and test the product we offer our customers. You will also be using our product on a day-today basis, so you experience what our customers are experiencing.

Customer experience with our support process is taken seriously at Kore and we look to you to help us deliver exceptional customer service to our customers. You will be championing our customers and ensuring that support incidents are handled with expertise, courtesy and skill. You will be in-charge of performing preliminary root cause analysis on the issues and escalating them to the appropriate teams based on the requirement. Besides fielding incoming support requests – problems/inquiries – you may also be required to contact customers via email (primarily) and chat or phone when necessary in order to respond to problems/inquiries. We expect to deal with a spectrum of customers ranging from individual users to teams of users from companies to small businesses and large corporations. Our goal is to provide the same attention to all and provide a customer experience that delights our customers

EXPERIENCE REQURIED:

• 3 -7 years’ experience.

MUST HAVE SKILLS 

• Must have excellent spoken and written communication skills.
• Must possess previous experience in supporting web or mobile based applications/products and have demonstrable subject matter expertise on the application/product you supported.
• Should have expertise in troubleshooting customer queries and performing root cause analysis on the issues which are being raised.
• Should possess the initiative to scale up and develop sufficient expertise on our products with the internal training provided.
• You are expected to be technically savvy with the technologies in play and to the extent that you are able to provide solutions for customers; answer inquiries from customers.
• Demonstrable expertise in handling customer problems, inquiries via email, chat and phone
• You will also possess sufficient technical skills in understanding the problems / questions reported from the field and be able to explain that to other internal parties involved in resolving these problems / questions, when necessary.
• Ability to document knowledge base articles when necessary
• Should be able to contribute towards proactive measures in assuring our customer support process improves in productivity and promotes self-service solutions – such as Knowledge Base, Users Forum
• Have a genuine passion for and believe in customer support and its role in the success of a product for a company
• Must have good understanding on REST APIs, Java Script and JSON

Good to Have Skills

• Previous work experience on any bot development
• Exposure to NLP & ML
• Knowledge on various Auth process, Node JS is an added advantage

EDUCATION QUALIFICATION

• Bachelor’s in engineering or master’s in computer applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Marketing Manager

LOCATION: Hyderabad

RESPONSIBILITIES

• Preparing the detailed design documents and design approaches using the various tools
• Translating the business requirements to technical specifications that can be used by the teams to develop.
• Define implementation approaches, algorithms and code structure to meet the requirements
• This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role.
• Leads in the analysis, design, and implementation planning of the technical/business solution
• Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
• Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration
• Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
• Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
• Experience with scaling and performance of large systems and web applications.
• Very good experience in OOPS and Multi-Threading
• Very Good Experience in Node JS, Java Script, Jquery, HTML 5, CSS3.
• Very good experience in defining/creating SOAP & RESTful web services.
• Experience in employee-facing business applications
• Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Mobile and SaaS.

EXPERIENCE REQUIRED

• 9+ yrs

MUST HAVE SKILLS

C, C++,Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security  of large applications

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Technical Project Manager

Candidate is expected to be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process.  Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams and engineers. Help ensuring quality and encourage innovation at all levels.

LOCATION: Hyderabad

RESPONSIBILITIES

• Coordinate project including developing and coordinating realistic project estimates, plans and metrics
• Ensure all releases are delivered as per the commitment, meet defined release criteria
• Collaborate with Product owners and application specialists to groom the product backlog
• Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not
• Provides both high level and detailed project status and health
• Serves as a central point of contact for project questions
• Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
• Drive cross-functional team activities and deliverables

EXPERIENCE REQUIRED 

• 10 – 15 years of experience in program management of software releases in an agile SW development environment with experience as a Technical Manager

MUST HAVE SKILLS

• 10+ years of total software engineering experience with a thorough understanding of software product development.
• 3+ years of experience in a software engineering leadership position managing a team of 10-15.
• Strong application development experience ideally with any of the following: Java, Java Script, Node.Js, Python, .NET etc.
• Knowledge of AI, NLP, ML, Chat bots will be added advantage.
• Experience in WebServices using REST, SOAP.
• Track record of successful collaboration with cross-functional and distributed teams.
• Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
• Experience running projects using agile development principles, with knowledge of industry standard tools and best practices.
• Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management.
• Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate.
• Excellent organizational abilities and a proven ability in risk management and mitigation.

OTHER SKILLS WE’D APPRECIATE

• This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical
• More than 3 years of experience as a technical lead
• Good hands on experience in Java/Javascript programming
• Exposure/experience at Architect level

EDUCATION QUALIFICATION 

• Graduate in Engineering OR Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

• Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
• Work with the engineering teams to build and deploy solutions with optimal resources.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
• Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

• 6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

• Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Good knowledge and understanding of software development and web technologies
• Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
• Worked as BA / PM or similar role in a product company (Preferred) or a services company
• Having exposure to developer tools
• Having some coding/engineering/design experience is a plus.
• Prototyping and UI skills.
• Proficient in using tools like Postman or similar
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

• Practical knowledge of agile/iterative development process
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones.
• Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: SENIOR SOFTWARE ENGINEER

Candidate is expected be hands on in web services, server side experience.

You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

• Will work in high traffic / real-time Enterprise apps
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure
• Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

• Minimum 2-5 plus years of solid development experience and should have worked on open source platforms

MUST HAVE SKILLS

• Skillset should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
• Knowledge on Linux / Unix flavours
• Candidate must have hands on experience in server side programming independent of technology
• Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

• Experience with git version control system
• Experience on open source contribution

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications