By Charlie Mitchell
September 18, 2023: Gartner Peer Insights is a verified review service for business tech buyers. Following an 18-month period – ending in June 2023 – Peer Insights published 866 reviews of various enterprise conversational AI vendors. Those reviews included scores for each vendor, on a scale of one to five, regarding various aspects of their offerings, which Gartner has averaged out. Cognigy, IBM, and Kore.ai are the “customers’ choice” enterprise conversational AI vendors and provides a brief profile of each vendor
