By Gary Flood
Mar, 2024: In an article, Venkat Gopalan, CDO and CTO, Belcorp talks with Gary Flood on Belcorp’s major commitment to conversational AI and how they are using ‘Jessica’ virtual WhatsApp field sales force assistant to help its customer-contact workforce. These include ambitions to use AI, machine learning and analytics to reduce product development time by 20%, lab productivity by 60% and cut consumer risk evaluation periods by as much as 80%.
“Jessica, an intelligent virtual assistant on whatsapp built on Kore.ai technology, is connected with over 2 million sessions. It offers up to 75% containment rate”.
