XO GPT
XO GPT provides fine-tuned models customized for contact center conversational use cases. This enables more human-like conversations through paraphrasing, summarization, and understanding true user intents.
Precision and accuracy
Our fine-tuning process includes curating training data, improving accuracies, evaluating for correctness, cohesiveness, and adherence to context, limiting hallucinations.
XO GPT
Key Features
- Go with the crowd: Use out-of-the-box integrations with popular commercial LLM providers such as OpenAI or Anthropic.
- Go custom: Bring your own custom built LLM into XO Automation.
- Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore AI.
- Keep your data: Retain data with models hosted on the XO Platform.
- Stay in house: Keep all your data in house with on-premises customers.
- Stay in control: Know more about model performance with increased oversight.
- Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
- Stay aligned: Ensure responses represent your company by aligning with business ontology.
- Stay compliant: Maintain compliance through robust guardrails.
