Transforming Global HR Support at AMD with Scalable AI Agents

Overview

AMD, a global leader in advancing AI and high-performance computing, partnered with Kore.ai to revolutionize HR operations for its globally distributed workforce. As a provider of AI solutions and accelerators powering the most demanding AI workloads worldwide, AMD applied this same innovative approach internally. With approximately 15 HR contact-center employees supporting over 30,000 people, AMD leveraged its AI expertise to transform HR support delivery at scale—quickly, efficiently, and without sacrificing the human touch..

The Challenge

As AMD’s workforce expanded, the internal HR helpdesk faced increasing pressure to deliver an exceptional employee experience while providing 24/7 support. Key challenges included:

These challenges limited AMD’s capacity to focus on strategic HR initiatives and maintain a unified service model across its global team.

The Solution

AMD partnered with Kore.ai to introduce a generative AI-powered HR Agent, transforming HR support into an intelligent, scalable platform. Key capabilities included:

Unified Support Across Systems

Integration with SAP SuccessFactors, ServiceNow, and Microsoft SharePoint for seamless HR workflows.

Self-Service Access

Employees and managers can now complete high-volume HR transactions and get answers to common questions without waiting for human assistance.

Personalized Responses

The AI agent delivers contextual, role, and region-specific answers, ensuring relevance and accuracy.

Streamlining Approvals

Managers can approve transactions directly within Microsoft Teams via the universal AI Agent, consolidating approvals from HR, travel & expenses, and finance systems.

Moments that Matter Escalation

Critical issues are automatically escalated to HR professionals, preserving the human connection when it matters most.

API-Based Orchestration

An orchestration layer ensuring efficient, cross-system actions and process automation.

Business Impact

Since deploying the HR AI Agent, AMD has seen significant improvements:

Client Testimonial

AMD, an industry leader in AI solutions, was recently recognized with the Kore.ai ‘AI Business Impact’ award for its innovative, global deployment of AI in HR.

The Kore.ai Advantage

With Kore.ai, AMD scaled intelligently:

• Pre-built, customizable HR Workflows tailored to AMD’s needs
• Seamless Integration across HR systems and processes
• Orchestration Layer for streamlined HR operations
• Analytics-Driven Optimization for continuous improvement
• A future-ready roadmap to expand onboarding, live agent support, and more

Next Steps

Reimagine what HR can be. See how Kore.ai helps leading enterprises scale support with intelligence, not overhead.