Agent AI

Use generative AI models to automate workflows, offer real-time advice, compose interaction summaries, provide dynamic playbooks for agent guidance, and offer live coaching.

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Next-best Action

Guiding better outcomes

Assist agents with next-best actions using generative AI-powered suggestions based on the current conversation and customer history.

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Enhance customer experience

Next-best action tailors service for each customer by analyzing individual interactions and their unique profile to increase satisfaction, loyalty, and customer lifetime value.

Offer value-added service

Analyze data from thousands of customer interactions to offer valuable insights based on customer behavior and preferences using generative AI.

Improve decision making

Set intelligent guidelines based on your company’s standards to help agents make informed choices to provide great customer experiences.

Increase agent utilization

Manage multiple chat inquiries concurrently, while maintaining conversation integrity and increasing agent performance.

Real-time Coaching

Your agents, but better

Real-time coaching analyzes customer conversations and speech patterns to improve agent performance with immediate, context-specific guidance.

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Retain more agents

Intuitive real-time coaching improves job satisfaction, enhances morale, and reduces agent churn.

Understand natural speech

Adjust coaching to each specific conversation and situation with AI models designed to recognize natural language and speech patterns.

Guide agents with precision

Provide advice for specific challenges like pricing, competition, or escalations for accurate responses.

Teach new skills

Teach agents to handle any situation, enhance empathy, and have more engaging interactions with your customers.

Task Automation

One-click task completion

Task automation gathers required customer information, across native and third-party applications using generative AI to automate workflows with a simple click.

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Accelerate query resolution

Elevate performance and simplify responses to customer inquiries by automating replies to ensure fast, accurate, one-click answers.

Approve automations

Maintain control over automated suggestions by enabling agents to customize or approve responses before sending.

Improve CX

Drastically reduce average handle time and improve customer satisfaction by using AI to automate account verification and other conversation-based tasks.

Reduce wrap-up time

Save time and improve record accuracy with automated interaction summaries that allow agents to simply review and click to submit.

Guided Playbooks

Intelligent experiences

AI-powered guided playbooks help agents provide consistent and compliant service for all interactions to accelerate ramp time and improve agent confidence and performance.

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Craft consistent conversations

Update playbooks based on past interactions to ensure uniform, brand-aligned, and detailed customer communications from start to finish.
Improve real-time adherence

Automatically confirm when agents follow step-by-step guidelines in real time, ensuring they adhere to company standards and avoid compliance mistakes.
Assure brand compliance

Guide agents with set scripts to ensure every customer interaction meets your standards to protect and enhance your brand image.

Enteprise-ready RAG

Stop Searching, Start Finding

Using enterprise-ready RAG, agents can easily search for and access information across public and private knowledge bases to improve agent efficiency.

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Increase agent productivity

Save your agents time and frustration by reducing the effort to manually search for information and answers.
Search effectively

Use the Kore.ai Retrieval Augmented Generation (RAG) engine to create more information-rich and customer-friendly answers to any question.
Assimilate data quickly

Easily add and update information with a single click to increase data integrity and decrease inaccuracies associated with manual data input.

Sentiment Analysis

Gain Insight with Sentiment

Discover what your customers think and feel using sentiment analysis to help your agents provide informed, empathetic responses.

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Work with emotion

Identify how your customers feel about your brand, products, and service experience to empathetically and appropriately respond to their needs.
Informed decision making

Arm your agents with data based on customer behavior to determine how they feel, for more empathetic and helpful conversations.
Improve overall satisfaction

Understand each customer’s state of mind to help agents ensure positive and successful outcomes, improving both CX and EX.

Agent AI

More Features

Provide your agents with the data, flexibility, and control to enrich every customer interaction.

Transcriptions

Real-time Interaction Visibility

AI-Powered Transcriptions provide an immediate view into conversation history. This allows agents handling transferred calls to read and understand the previous interaction, without requiring the customer to restate the reason for the call.

Flexible and Dynamic Override

Control Corrections in Real Time

Flexible and Dynamic Override or “The Override Bot” is an essential tool that allows agents to correct errors in next-base actions to maintain conversation flow and enhance customer trust and experience.

Post-interaction Analysis

Summarize Automatically

Post-Interaction Analysis automatically summarizes and analyzes chats and calls using generative AI to help handle future interactions. Using data from past interactions, agents can proactively help customers by anticipating the reason for their outreach, asking the right questions, and making informed decisions.

Insights and Analytics

Continuous Improvement

Insights and Analytics help you make data-driven decisions to improve the performance of your IVA. Using comprehensive views of both voice and digital channels you can fine tune your self-service options to provide the best customer experience.

Unified Desktop

Keep it in One View

Unified Agent Desktop boosts each agent’s efficiency and productivity with AI-driven real-time support, co-browsing, and tailored interactions in one place. Agents use a number of applications to help customers – help them by organizing them in a single unified interface.

Integrations

Unify your Data

Pre-Built Integrations allow you to connect with third-party systems, from customer relationship management (CRM) systems to agent desktops with over 150 pre-built connectors and APIs.

Agent AI Integrations

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Customers and Analysts

See what others are saying

We’ve worked with some of the best. Their words count more than ours.

Analyst Recognition

Customer Stories

Software Development

Banking

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made.

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Software Development Engineer

Pharmaceuticals

Naveen K

The most convenient Conversational AI platform with low-code capabilities

This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform’s ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go.

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CX Designer

Finance

Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor.

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Marketing Manager

Information Technology

Aman B.

A Platform that offers robust set of features

Kore.ai has a solid robust platform for building bots that can sit on the channels of your choice. The bot can be complex or simple based on your needs.

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Strategy and Planning Manager

Banking

Robust Technology Covering Most Use Cases

The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem.

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Project Lead

Medical Practice

Atlee F.

Best Leading Platform to build your Chatbot.

Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages.

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Director

Insurance

Their Reputation Precedes Them And They Live Up To It!

True to their premise, they make Chatbot implementation easy and low-code.

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HR Digital Enablement

Energy

Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

Technical Architect

IT Services

A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.

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Lead Architect

Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Commercial Services Lead

Healthcare

Santosh Kumar

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Partners Who Can Help

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Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.

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AI for Developers

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Documentation

Agent AI

Guiding better outcomes

Enhance customer experience

Offer value-added service

Improve decision making

Increase agent utilization

Your agents, but better

Retain more agents

Understand natural speech

Guide agents with precision

Teach new skills

One-click task completion

Accelerate query resolution

Approve automations

Improve CX

Reduce wrap-up time

Intelligent experiences

Craft consistent conversations

Improve real-time adherence

Assure brand compliance

Stop Searching, Start Finding

Increase agent productivity

Search effectively

Assimilate data quickly

Gain Insight with Sentiment

Work with emotion

Informed decision making

Improve overall satisfaction

More Features

Real-time Interaction Visibility

Control Corrections in Real Time

Summarize Automatically

Continuous Improvement

Keep it in One View

Unify your Data

Agent AI Integrations

See what others are saying

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

Naveen K

The most convenient Conversational AI platform with low-code capabilities

Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Aman B.

A Platform that offers robust set of features

Robust Technology Covering Most Use Cases

Atlee F.

Best Leading Platform to build your Chatbot.

Their Reputation Precedes Them And They Live Up To It!

Stacy Pelletier

Excellent experience implementing our HR virtual assistant

A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

Santosh Kumar

Even non-technical people can develop the solution

Partners Who Can Help

Kore.ai Named a Leader in The Forrester Wave™ for 2024

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