Case Studies
Learn how Florida Blue used Visual IVR Assistant to offer seamless customer service while improving the customer experience with AI-powered…
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Customer Stories
Stay up-to-date resources on what’s happening at Kore.ai. Learn how we are helping to create more intelligent enterprises through conversational AI.
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Case Studies
Read this case study to learn how PSCU enhanced the productivity of contact center agents while improving the customer experience…
Case Studies
Read the case study to find out how NKBM bank offers a seamless customer experience with AI-Powered contact centers
Case Studies
Auto Insurance Major from North America Deploys Virtual Assistant that Handles 50% of Informational and Payments Queries
Download the case study and learn how this insurer not only automated routine queries for its customers, but also scaled…
Case Studies
Multinational Banking Leader Deploys AI-Powered Smart Call Deflection to Unclog its Contact Centers, Achieves 70% Reduction in Call Waiting Time
Download the case study and learn how a multinational bank deployed a smart call-deflection system for routine customer transactions
Case Studies
Global Banking Leader Deploys Virtual Assistants to Serve Millions of Credit Card Customers via Partners and Achieves 90% Call Containment Rate
Read the case study to find out how the bank was able to provide partner companies with call resolution by…
Case Studies
Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered HR Virtual Assistant
Read the case study and learn how the energy distribution firm was able to address HR queries of 15,000 employees…
Case Studies
Download the case study and learn how a data management company scaled its support functions with HR bot, procurement bot…
Case Studies
German multinational bank deploys IT support virtual assistant to increase containment from 23% to 40%
Download the case study and learn how this multinational bank automated IT support queries and brought down the call abandonment…
Customer Reviews
Loved and Praised by Customers and Users
Checkout rave reviews from our customers and developers.
Financial Services
Post Finance
The Benefits of the Intelligent Voice Assistant that Post Finance Implemented With Kore.AI
Financial Services
PNC
PNC’s Selection Criteria for a Conversational AI Technology Platform Like Kore.ai
Financial Services
PNC
How PNC And Signify Win at Customer Experience With Conversational AI
Banking Services
Nova KBM
Nova KBM Offers Seamless Customer Experience with AI-Powered Contact Centers
Manager
Industry: Banking
Role: Software Development
Firm Size: 500M - 1B USD
Future-Oriented Low-Code Multi-Channel Bot Development Platform
After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made.
Conversational and Experience Designer
Industry: Finance (non-banking)
Function: IT
Firm Size: 1B - 3B USD
Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.
Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor.
Strategy and Planning Manager
Industry: Banking
Function: Project and Portfolio Management
Firm Size: 3B - 10B USD
Robust Technology Covering Most Use Cases
The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem.
Director, RPA Development
Industry: Insurance (except health)
Function: IT
Firm Size: 1B - 3B USD
Their Reputation Precedes Them And They Live Up To It!
True to their premise, they make Chatbot implementation easy and low-code.
Technical Architect
Industry: IT Services
Function: IT
Firm Size: 500M - 1B USD
A Complete Conversational AI Product With The Industry Leading NLU Capabilities
Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.
Service Project Manager
Industry: Manufacturing
Function: Project and Portfolio Management
Firm Size: 500M - 1B USD
Great Choice For Chatbot Platform
The usability of the platform is great. Most business users can very easily develop and maintain most use-cases while the platform still supports very complex workflows. The training resources and documentation are comprehensive and easy to navigate. the NLP engine is robust and can be trained efficiently using varied approaches.
Digital Experience Manager
Industry: Banking
Function: IT
Firm Size: 250M - 500M USD
An AI Solution For Any Size Financial Institution!
Kore worked with us to be able to utilize this product- we thought we had limited options being a credit union and not a large bank, but they tweaked their offerings to fit our needs.
Industry: Manufacturing
Function: IT
Firm Size: 30B + USD
Strong Conversational AI Platform With Great Out Of The Box Capabilities
In our organisation, we are using the VA platform. It a very strong product with many out of the box capabilities and great UX.
Director
Industry: Services (non-Government)
Function: IT
Firm Size: 1B - 3B USD
Good Virtual Assistant To Provide Better Chat Self-Servicing
Kore.ai has provided us the ability to effectively integrate a Virtual Assistant into our existing chat platform. They have been flexible with the various installation options, and their product is solid, reliable and flexible.
QA expert
Industry: Consumer Goods
Function: Management / Business Consulting
Firm Size: 30B + USD
A Power Platform To Improve Customer Experience
My company has been using the platform for 3 years and it keeps evolving with every release. It’s a very powerful solution with a lot of capabilities still to investigate and use. The company is customer-oriented and you can be sure that your ideas will be heard.
European head of IT applications & Products
Industry: Services (non-Government)
Function: Software Development
Firm Size: 10B - 30B USD
Great Partner, Great Platform, Excellent Customer Success Team
Kore.AI has been a great partner, always listening to our needs and helping us reach our goals. The platform’ capabilities are impressive and they have a great customer success team.
Manager
Industry: Banking
Function: Other
Firm Size: 50M - 250M USD
Kore Ai – Perfect Fit For Digital Contact Center Journey
Kore ai provides contact center capabilities that one look out for in their digital transformation journey. With both bot and voice capability one suite provides easy integration with existing enterprise systems.
Direct Banking Development Manager
Industry: Banking
Function: Customer Service and Support
Firm Size: 250M - 500M USD
Kore.Ai Seems To Be A Rising Star In The Conversational AI Market.
We are very satisfied with the product, professional services are good, having field to improve though.
Vice president
Industry: Banking
Function: Customer Service and Support
Firm Size: 3B - 10B USD
Fantastic Product With Great Ease Of Usage
A great product to create and implement virtual agents across all channels
Vice president
Industry: Banking
Function: Customer Service and Support
Firm Size: 3B - 10B USD
Intelligent AI Enterprise Chat Bot
Overall, we are quite satisfied with this platform, as it offers a variety of services at enterprise level. It has help us to reduce the overall costs by implementing the bot as a substitute. The project build and implementation were very organized, and they moved quickly.
Director
Industry: IT Services
Function: General Management
Firm Size: <50M USD
An Extremely Versatile Bot Platform For Voice And Chat
As a partner, we are using the Bot platform extensively for VOICE. We have integrated the kore.ai Bot platform to various voice components efficiently, and our clients are extremely satisfied with our overall solution.
Director
Industry: Banking
Function: IT
Firm Size: 10B - 30B USD
Great Product Which Keeps Our Users Happy
Great user experience, easy to create a new bot, AI/ML capabilities and different channels
Business Consultant
Industry: Finance (non-banking)
Function: Management / Business Consulting
Firm Size: 10B - 30B USD
A Versatile And Highly Flexible Tool Of Advanced Technology In Communication
This is a tool that, although it is of robotic intelligence, also includes real-time communication systems, this tool that functions as a robotic assistant for group management that has chat bots or even those that have response systems on their websites.
Delivery Lead
Industry: Miscellaneous
Function: Project and Portfolio Management
Firm Size: 3B - 10B USD
Great Product Which Is Getting Even Better
The flexibility of the platform and its broad capabilities made it easy for our organization to adopt Kore.ai as the enterprise conversational AI platform. We as an organization were learning how best to implement and Kore.ai really partnered with this in this journey.
Kore.ai Named a Leader in The Forrester Wave™ for 2024
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