Contact Center AI
Build an AI-First Contact Center with Contact Center AI. Improve customer service by seamlessly connecting customers to the right resource with the correct information and ensure personalized and efficient experiences every time.
Self-Service Automation
Intelligent self-service
Intelligent Virtual Assistants (IVAs) use generative AI to enhance the customer experience by providing efficient, personalized, and context-aware interactions, reducing the need for human intervention in routine tasks, and allowing businesses to scale their customer support efforts without compromising on quality.
Omnichannel
Seamless, connected omnichannel experiences
Omnichannel routing uses AI-powered techniques to connect customers to support across multiple channels – voice, email, chat, social media – to ensure integrated service experiences regardless of how they reach out to your business.
Agent AI
Assist Agents, Delight Customers
Agent AI uses generative AI models to automate workflows, provide real-time advice, and offer dynamic agent guidance – improving customer satisfaction and increasing revenue.
Supervisor Desktop
Improve Agent Efficiency
Agent Desktop seamlessly integrates Agent AI for intelligent assistance, consolidates all communication channels, CRM data, and essential third-party tools into a unified interface that empowers agents to handle interactions efficiently, reduce response times, and deliver exceptional customer experiences.
AI-powered Routing
Right Agent for Every Interaction
Use the power of AI to intelligently direct customers to the most suitable agent or resource based on their needs, reducing wait times, improving first-contact resolution, and delivering personalized, effective service.
Pair customers efficiently
Connect customers to agents who are best equipped to address their specific needs, reducing the likelihood of misrouted inquiries, minimizing the need for customers having to repeat information, and leading to more effective and personalized service.
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Route for service excellence
Use sentiment and CSAT scores to direct premium customers to top-performing agents, ensuring exceptional service and enhanced interaction quality, improving satisfaction and fostering loyalty by aligning high-value customers with agents who excel in addressing their critical needs.
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Real-Time Dynamic Routing
Adapt to changing customer needs and agent availability in real-time, ensuring that interactions are continuously routed to the most suitable agent or resource. This flexibility helps maintain high service levels during peak times and improves operational efficiency.
Outbound Campaigns
Design Campaigns That Engage Your Customers
Outbound Campaigns enable proactive, scalable outreach to your customers using insights and data. Tailor each campaign to meet your company’s targeted marketing goals, and generate qualified leads.
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Promote products and services
Contact customers based on their specific preferences and generate leads.
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Send personalized reminders
Automate reminders to help you reduce no-shows, maintain schedules, and increase productivity.
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Learn more about your customers
Conduct surveys on recent purchases or service inquiries to gather market and customer preference research, as well as customer satisfaction details.
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Improve debt collection
Boost collections by connecting customers to agents equipped with account details and effective resolution strategies.
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Focus on your industry
Create campaigns for industry-specific use cases and audiences including: hospitality, healthcare, finance, retail, automotive, and more.
Quality AI
Optimize Contact Center Performance with the Power of AI
Quality AI automatically analyzes and scores 100% of voice and chat conversations between agents and customers to remove guesswork, discover areas for development, enhance agent performance and drive better customer experiences.
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Automate quality assurance
Score every customer conversation and leverage insights to strengthen agent performance, improve contact center workflows and elevate CX.
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Surface critical interactions
Remove the guesswork from your quality management practice – quickly identify issues, drill down to find areas for improvement and effectively direct your coaching efforts.
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Increase efficiency
Audit and evaluate more customer interactions, faster, while reducing costs, improving accuracy and empowering QA managers to focus more on agent development and less on manual evaluations.
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Elevate agent performance
Create personalized coaching plans to deliver targeted training, incorporate real-life examples from top performers, automatically monitor coaching progress and provide feedback for maximum results.
Contact Center AI
More Features
Additional features improve agent efficiency, enhance customer engagement, and streamline business operations for superior service delivery. Learn what Kore.ai provides in its Contact Center solution.
Customers and Analysts
See what others are saying
We’ve worked with some of the best. Their words count more than ours.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
