Comprehensive platform powers multi-agent systems, enhances customer experiences, boosts productivity, and automates complex business processes with flexible AI autonomy
ORLANDO, Fla., March 17, 2025 – Kore.ai, a global leader in enterprise AI, today announced the Kore.ai Agent Platform, an enterprise-grade multi-agent orchestration infrastructure for developing, deploying, and managing sophisticated agentic applications at scale. Building on a decade of proven AI innovation, the platform empowers businesses to create and coordinate AI agents with customizable autonomy – from guided agents to fully autonomous systems – equipping enterprises with solutions tailored to their business needs.
“The Kore.ai Agent platform isn’t just another AI platform—it’s the foundation for the future of enterprise AI,” said Raj Koneru, CEO & Founder of Kore.ai. “We’ve built an AI operating system that takes enterprises from experimentation to real-world, scalable deployment. With its advanced agentic AI, multi-agent orchestration, deep data intelligence, and enterprise-grade AI infrastructure, this platform is shaping what’s next in enterprise AI transformation.”
Enterprise-Ready Multi-Agent Orchestration
The Kore.ai Agent Platform’s advanced multi-agent orchestration enables seamless coordination between AI agents with varying levels of autonomy.
The platform’s Search and Data AI provides critical enterprise and user context any AI agent needs to operate effectively in real-world business environments, integrating 100+ pre-built connectors for structured and unstructured data. It’s graph-RAG-powered search supports hybrid keyword and multi-vector weighted search, intelligent data extraction, dynamic query pipelines, and real-time context enhancement, ensuring AI agents deliver precise, contextual, and actionable insights across enterprise systems.
The platform’s competitive edge lies in its unique offerings:
- End-to-End Unified Platform: Offers AI, data, and core services, including no-code tooling for conversation design, Agentic App builder, and integration studio to manage the full lifecycle of Agents and Agentic Systems.
- Advanced Multi-Agent Orchestration: Supports intelligent routing, context switching, declarative business rule enforcement, context passing, and robust memory management across agents with varying levels of autonomy – from human-guided agents to fully autonomous systems..
- Flexible Autonomy Spectrum: Enables the creation of agentic applications across the autonomy continuum – from orchestrated autonomy to fully autonomous agents – allowing enterprises to match the right level of agency to each business need.
- Futureproof Agnostic Design: Supports any AI model, AI system, data source, or cloud environment, seamlessly integrating with existing technologies and applications through a connector framework.
- Advanced Prompt & Evaluation Studios: Enables systematic optimization of AI behavior with sophisticated Prompt Management and Evaluation systems, enhancing agent teachability.
- Agent Platform SDK: Enables extending the platform with custom agent orchestration capabilities, tool integration, and compatibility with agent applications built on other Agentic frameworks, for coexistence within the Kore.ai Agent Platform ecosystem.
- Agent Protocol: Introduces a standardized API for communication between Agents and agentic systems built on diverse AI platforms, facilitating interoperability and extensibility.
- Comprehensive Observability: Features real-time tracing, explainable AI decision paths, and thought streaming for transparency.
- AI Agents Marketplace: Provides a marketplace with pre-built agent templates, tool connectors, and industry-specific solutions including BankAssist, HealthAssist, RetailAssist, HR Assist, IT Assist and RecruitAssist, helping accelerate AI development and time to value.
The Kore.ai Agent Platform unifies the company’s AI application portfolio into an enterprise-ready system:
- AI for Service elevates customer experience with specialized agentic solutions, seamlessly integrating voice and chat contact centers, agent assist, call flows, quality management, compliance, and self-service automation with effortless deployment.
- AI for Work enhances employee productivity with multi-agent information discovery, enterprise search across 100+ connectors, agentic workflows, secure role-based access, a department-specific agent marketplace, and robust monitoring and governance.
- AI for Process streamlines business operations with AI-driven automation at various levels of agency, reducing manual oversight and ensuring compliance across knowledge-intensive tasks.
The Kore.ai Agent Platform empowers enterprises to scale AI efficiently while ensuring strong governance, security, and compliance.
“The Kore.ai Agent Platform marks a paradigm shift in enterprise AI architecture,” said Prasanna Arikala, CTO and Head of Products. “We’re moving beyond isolated AI capabilities to interconnected agents that collaborate within a unified framework. We are working towards the teachability of Agents within an enterprise – focusing on agent orchestration, data retrieval capabilities, and planning capabilities. Our goal is to provide enterprises with the tools, orchestration, and governance needed to build evolving AI networks. As organizations adopt multi-agent systems, our platform offers flexible autonomy levels tailored to business needs, risk profiles, and regulations. This approach enables organizations to harness the transformative power of agentic AI while retaining control and oversight as they evolve toward more advanced AI systems.”
Learn more about the Kore.ai Agent Platform and start your AI acceleration journey today.
