AI for IT

Reimagine IT support with AI for IT

Transform IT operations with AI that delivers instant resolutions, enables self-service, and provides proactive assistance for seamless support.

Talk to an expert

Solve IT support use cases

The Kore.ai Agent Platform leverages agentic capabilities to integrate with enterprise systems for tasks like ticket resolution, system access requests, and IT support. AI agents and agentic apps help streamline operations, enhance support, and improve efficiency at scale.

Request a demo

Use Cases

IT Self-Service

View Tickets
Escalate Tickets
Resolve Tickets
Create Incidents
View or Add Comments to Tickets
Check Application Health
View Related Outages
View Related KB Items
Request Equipment
View All Requests
Escalate Request
Resolve Request
Reset Passwords
Unlock Accounts
Search IT Domain Knowledge
Manager View Requests

IT Help Desk

Memorize Last Tickets
Triage Tickets
Agent Transfer
Agent Assistance

Admin Control

Define Business Rules
Run Simulations
Broadcast Notifications
Admin Dashboards

AI for IT

Workspace Search
AI Agent Marketplace
Custom AI Agent
Intelligent Orchestrator

Channels

Chat
Social
Messenger
Web
Mobile
Email
SMS
Voice

Kore.ai Agent Platform

AI Services
Data Services
Core Services
No-Code Tools

Compliance

GDPR logo in display.
ISO logo at display.
Gramm leach bliley act logo at display.
PCI security logo at display.
AICPA SOC logo at display.

Integrations

Service Management
Topdesk logo at display.
Jira service management logo at display.
Ivanti logo at display.

Identity and Access Management

Okta logo at display.
Microsoft entra ID logo at display.
SAP logo at display.
Sail point logo at display.
Oracle HCM logo human capital management cloud solutions

Hardware Asset Management

Certero logo at display.
Asset management logo at display.
Manageengine Asset explore logo at display.
Device42 logo at display.

Incident Management

Sophos logo at display.
Statuspage logo at display.
Windows defender logo at display.
Opsgenie logo at display.
New relic logo at display.

What is holding your IT organization back?

The IT support teams face mounting pressure to deliver faster resolutions with fewer resources, outdated approaches, and technology. These fundamental challenges prevent IT support from becoming the agile, efficient operation your business needs.

Limited AI utilization across IT support

Traditional IT support limits companies from tapping into agentic AI potential, resulting in manual issue resolution, higher workloads, and slower response times.

Siloed IT support systems

Companies often deploy AI only in self-service or contact centers, creating fragmented support experiences instead of an end-to-end IT ecosystem.

Complex implementation

Traditional IT support solutions require extensive setup, integrations, and ongoing manual optimizations, delaying time-to-value.

Ineffective AI solutions for IT support

Companies experimenting with AI point solutions face usability challenges, low user adoption, and limited ROI, preventing meaningful impact.

Pre-built AI accelerators

Accelerate IT support with AI agents

Reduce IT workload with AI automation that speeds up resolutions. Enhance employee satisfaction while ensuring seamless and efficient support operations leveraging AI agents.

Service Management
Access Management
Hardware Management
Incident Management

Streamline service management

Deliver faster resolutions while reducing IT overheads with
AI agents integrated with ServiceNow, SharePoint, and Zendesk to automate request handling, knowledge discovery, and ticket management.

Support self-service

Encourage employees to resolve IT issues independently through AI-driven conversations, reducing support workload.

Search knowledge

Assist employees to retrieve solutions to their IT issues on their own for faster resolution and efficiency.

Manage tickets

Enable your employees to submit, track, and resolve tickets using automation, reducing delays and misrouted requests.

Talk to an expert

Automate access management

Improve security and streamline access management with AI agents connected with Okta, Microsoft Entra ID, and Google Workspace to automate authentication and approvals, minimizing IT intervention.

Reset passwords

Allow employees to reset passwords securely via AI-powered authentication, reducing IT support team’s workload.

Unlock accounts

Instantly verify your employees’ identities and securely restore their accounts, minimizing downtime without IT intervention.

Approve requests

Accelerate access approvals from managers with AI-driven notifications, ensuring seamless and secure workflows.

Talk to an expert

Optimize hardware management

Simplify hardware requests and asset management with AI agents integrated with ServiceNow, Freshservice, Ivanti, and Splunk to improve tracking, reduce delays, and enhance efficiency.

Submit device requests

Enable employees to automate device requests and tracking, reducing delays and errors.

Facilitate device returns

Equip employees with an AI-powered guide for return processes, ensuring smooth tracking and recovery.

Monitor device health

Empower IT teams to analyze device performance with AI, preventing issues proactively.

Talk to an expert

Improve
incident response

Strengthen IT security and response times with AI agents integrated with Sophos, Statuspage, and Microsoft Defender to automate alerts, track incidents, and improve risk mitigation.

Notify outages

Inform employees of outages with AI-driven alerts, improving response and readiness.

Track incidents

Help IT teams categorize, escalate, and resolve incidents faster with AI automation.

Detect threats

Catch anomalies and inform employees instantly, enhancing security and response times.

Talk to an expert

Upgrade IT help desk support

Enhance your IT support with AI agents that automate ticket routing, generate insights from past incidents, and proactively notify employees by integrating tools like Jira, Zendesk, Service Now, and more. Reduce IT workload, speed up issue resolution, and enable teams to focus on high-priority tasks.

Talk to an expert

AI-driven agent coaching

Provide real-time guidance to IT agents, improving
response accuracy and reducing resolution times for complex support issues.

Seamless agent handoff

Transfer conversations to human agents with complete context, allowing faster resolutions while minimizing employee wait times.

AI-powered call summarization

Generate concise call summaries, helping IT teams stay organized, retrieve key insights quickly, and improve response efficiency.

Smart tickets analysis

Analyze tickets, generate insights, and recommend self-serve content or coach agents for faster issue resolution.

Customize IT alerts

Send real-time alerts on outages and critical incidents, improving communication and reducing excessive IT queries.

Omnichannel AI support

Deliver consistent support across multiple channels, enabling employees to get help anytime, anywhere, while reducing IT workload and improving satisfaction.

What makes Kore.ai the best solution
for IT support?

Talk to an expert

Customize AI
agents

Use pre-built or custom-designed AI agents and workflows with the no-code or low-code solution, enabling your team to automate IT support quickly.

Orchestrated AI assistance

Access multiple AI agents and integrations from a single AI solution, streamlining IT support by delivering instant assistance without switching platforms or systems.

End-to-end IT
support

Simplify IT support with one unified AI solution that connects your employees with AI and human agents to receive instant and context-aware help.

IT Helpdesk Automation Powered by ITSM AI and Workflow Orchestration

IT teams today manage requests across ticketing tools, chat, email, and monitoring systems. Password resets, access requests, device issues, and policy questions arrive all day. Industry estimates suggest 25 to 35% of IT time goes to routine service work. Context is scattered, steps are manual, and coordination across tools adds constant friction.

‍

AI for IT service desk brings structure to this reality. It gives employees a single, conversational way to get help while supporting IT teams with ITSM AI that fits existing processes. Requests are handled through an agentic IT assistant that supports IT helpdesk automation, common service actions, and IT agent assist for faster resolution and smoother onboarding.

‍

Behind the scenes, the system coordinates workflows across IT service management platforms and enterprise applications. Routine tasks are handled automatically using IT service automation, from data lookups to updates and approvals. When judgment or policy decisions are needed, the request is routed to the right team with full context, not just a ticket number.

‍

The result is lower operational load and more predictable IT operations. Teams spend less time on repetitive work and more time on stability, security, and improvement. Employees get faster help. Leaders gain clearer insight into AI for IT operations and how agentic AI for IT operations supports everyday work across information technology.

‍

‍

Start using an AI agent today

Browse and deploy our pre-built templates

Marketplace
Reimagine your business

Find out how Kore.ai can help you today.

Talk to an expert
Background Image 4
Background Image 9
You are now leaving Kore.ai’s website.

‍

Kore.ai does not endorse, has not verified, and is not responsible for, any content, views, products, services, or policies of any third-party websites, or for any verification or updates of such websites. Third-party websites may also include "forward-looking statements" which are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Actual results could differ materially from those indicated in such forward-looking statements.



Click ‘Continue’ to acknowledge the above and leave Kore.ai’s website. If you don’t want to leave Kore.ai’s website, simply click ‘Back’.

CONTINUEGO BACK
Reimagine your enterprise with Kore.ai
English
Spanish
Spanish
Spanish
Spanish
Get Started
AI for WorkAI for ServiceAI for ProcessAgent Marketplace
Kore.ai agent platform
Platform OverviewMulti-Agent OrchestrationAI Engineering ToolsSearch and Data AIAI Security and GovernanceNo-Code and Pro-Code ToolsIntegrations
ACCELERATORS
BankingHealthcareRetailRecruitingHRIT
company
About Kore.aiLeadershipCustomer StoriesPartnersAnalyst RecognitionNewsroom
resources
DocumentationBlogWhitepapersWebinarsAI Research ReportsAI GlossaryVideosGenerative AI 101Responsive AI frameworkCXO Toolkit
GET INVOLVED
EventsSupportAcademyCommunityCareers

Let’s work together

Get answers and a customized quote for your projects

Submit RFP
Follow us on
© 2025 Kore.ai Inc. All trademarks are property of their respective owners.
Privacy PolicyTerms of ServiceAcceptable Use PolicyCookie PolicyIntellectual Property Rights
×