Search across silos. Automate workflows. Orchestrate AI agents. Govern with confidence.
Leverage Agentic capabilities to empower customers and create personalized experiences.
Streamline knowledge-intensive business processes with autonomous AI agents.
NRF Show generally refers to Retail’s Big Show, which is the flagship annual conference and trade expo organized by the National Retail Federation (NRF). It’s held at the Javits Center in New York City.
NRF Show generally refers to Retail’s Big Show, which is the flagship annual conference and trade expo organized by the National Retail Federation (NRF). It’s held at the Javits Center in New York City.
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Reimagine IT support with AI for IT
Transform IT operations with AI that delivers instant resolutions, enables self-service, and provides proactive assistance for seamless support.
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Solve IT support use cases
The Kore.ai Agent Platform leverages agentic capabilities to integrate with enterprise systems for tasks like ticket resolution, system access requests, and IT support. AI agents and agentic apps help streamline operations, enhance support, and improve efficiency at scale.
Use Cases
IT Self-Service
IT Help Desk
Admin Control
AI for IT
Channels
Kore.ai Agent Platform
Compliance
Integrations
Identity and Access Management
Hardware Asset Management
Incident Management
What is holding your IT organization back?
The IT support teams face mounting pressure to deliver faster resolutions with fewer resources, outdated approaches, and technology. These fundamental challenges prevent IT support from becoming the agile, efficient operation your business needs.
Limited AI utilization across IT support
Traditional IT support limits companies from tapping into agentic AI potential, resulting in manual issue resolution, higher workloads, and slower response times.
Siloed IT support systems
Companies often deploy AI only in self-service or contact centers, creating fragmented support experiences instead of an end-to-end IT ecosystem.
Complex implementation
Traditional IT support solutions require extensive setup, integrations, and ongoing manual optimizations, delaying time-to-value.
Ineffective AI solutions for IT support
Companies experimenting with AI point solutions face usability challenges, low user adoption, and limited ROI, preventing meaningful impact.
Accelerate IT support with AI agents
Reduce IT workload with AI automation that speeds up resolutions. Enhance employee satisfaction while ensuring seamless and efficient support operations leveraging AI agents.
Streamline service management
Deliver faster resolutions while reducing IT overheads with AI agents integrated with ServiceNow, SharePoint, and Zendesk to automate request handling, knowledge discovery, and ticket management.
Support self-service
Encourage employees to resolve IT issues independently through AI-driven conversations, reducing support workload.
Search knowledge
Assist employees to retrieve solutions to their IT issues on their own for faster resolution and efficiency.
Manage tickets
Enable your employees to submit, track, and resolve tickets using automation, reducing delays and misrouted requests.
Automate access management
Improve security and streamline access management with AI agents connected with Okta, Microsoft Entra ID, and Google Workspace to automate authentication and approvals, minimizing IT intervention.
Reset passwords
Allow employees to reset passwords securely via AI-powered authentication, reducing IT support team’s workload.
Unlock accounts
Instantly verify your employees’ identities and securely restore their accounts, minimizing downtime without IT intervention.
Approve requests
Accelerate access approvals from managers with AI-driven notifications, ensuring seamless and secure workflows.
Optimize hardware management
Simplify hardware requests and asset management with AI agents integrated with ServiceNow, Freshservice, Ivanti, and Splunk to improve tracking, reduce delays, and enhance efficiency.
Submit device requests
Enable employees to automate device requests and tracking, reducing delays and errors.
Facilitate device returns
Equip employees with an AI-powered guide for return processes, ensuring smooth tracking and recovery.
Monitor device health
Empower IT teams to analyze device performance with AI, preventing issues proactively.
Improve incident response
Strengthen IT security and response times with AI agents integrated with Sophos, Statuspage, and Microsoft Defender to automate alerts, track incidents, and improve risk mitigation.
Notify outages
Inform employees of outages with AI-driven alerts, improving response and readiness.
Track incidents
Help IT teams categorize, escalate, and resolve incidents faster with AI automation.
Detect threats
Catch anomalies and inform employees instantly, enhancing security and response times.
Upgrade IT help desk support
Enhance your IT support with AI agents that automate ticket routing, generate insights from past incidents, and proactively notify employees by integrating tools like Jira, Zendesk, Service Now, and more. Reduce IT workload, speed up issue resolution, and enable teams to focus on high-priority tasks.
AI-driven agent coaching
Provide real-time guidance to IT agents, improving response accuracy and reducing resolution times for complex support issues.
Seamless agent handoff
Transfer conversations to human agents with complete context, allowing faster resolutions while minimizing employee wait times.
AI-powered call summarization
Generate concise call summaries, helping IT teams stay organized, retrieve key insights quickly, and improve response efficiency.
Smart tickets analysis
Analyze tickets, generate insights, and recommend self-serve content or coach agents for faster issue resolution.
Customize IT alerts
Send real-time alerts on outages and critical incidents, improving communication and reducing excessive IT queries.
Omnichannel AI support
Deliver consistent support across multiple channels, enabling employees to get help anytime, anywhere, while reducing IT workload and improving satisfaction.
What makes Kore.ai the best solution for IT support?
Customize AI agents
Use pre-built or custom-designed AI agents and workflows with the no-code or low-code solution, enabling your team to automate IT support quickly.
Orchestrated AI assistance
Access multiple AI agents and integrations from a single AI solution, streamlining IT support by delivering instant assistance without switching platforms or systems.
End-to-end IT support
Simplify IT support with one unified AI solution that connects your employees with AI and human agents to receive instant and context-aware help.