Search across silos. Automate workflows. Orchestrate AI agents. Govern with confidence.
Leverage Agentic capabilities to empower customers and create personalized experiences.
Streamline knowledge-intensive business processes with autonomous AI agents.
NRF Show generally refers to Retail’s Big Show, which is the flagship annual conference and trade expo organized by the National Retail Federation (NRF). It’s held at the Javits Center in New York City.
NRF Show generally refers to Retail’s Big Show, which is the flagship annual conference and trade expo organized by the National Retail Federation (NRF). It’s held at the Javits Center in New York City.
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Reimagine shopping experiences with AI
Rapidly deploy AI for Retail, a pre-built AI accelerator that personalizes customer interactions and equips employees with product insights and customer preferences.
Always-on digital associates
Deliver 24/7 self-service with AI agents to help customers find answers, make decisions, and complete purchases with ease.
Contextual, human-like responses
Provide guided shopping experiences that understand customer needs and help them find exactly what they’re looking for.
Empower contact center agents
Help human agents deliver personalized service with real-time insights and product information, reducing effort and improving efficiency.
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Serving all retail use cases
The Kore.ai Agent Platform leverages agentic capabilities to integrate with retail systems, offering customers seamless experiences and empowering employees with the insights they need.
Use Cases
Examples
AI for Retail
Channels
Kore.ai Agent Platform
Compliance
Integrations
Compliance
Enterprise Systems
What’s damaging your retail organizations' brand?
Limited self-service
Customers prefer self-service for finding products, checking orders, and returns; without it, transactions slow and support teams are strained.
Lack of personalization
Customers expect personalized experiences, and failing to provide tailored recommendations risks loyalty and engagement.
Slow response times
Customers expect fast service, and delays frustrate them while straining employees and impacting satisfaction.
Insufficient information
In-store employees lack real-time access to product info, inventory, and customer preferences, limiting efficient, personalized service.
Elevate retail service in store and online with AI agents
Harness AI to elevate retail experiences by automating self-service, personalizing interactions, and empowering employees with smart tools for greater efficiency.
Customer-centric AI agents
Transform retail experiences with advanced AI agents that automate interactions, personalize shopping journeys, and empower customers to easily find and purchase what they’re looking for.
Intuitive search
AI agents understand customer queries, deliver personalized, tailored responses, and resolve issues independently, eliminating the need for human intervention.
Instant information
Customers can quickly get the information they need, whether it’s tracking their shipment, updating delivery addresses, or learning how to make a return.
Hand-off to human agents
When complex issues arise, customers are seamlessly transferred to live agents who provide efficient and empathetic resolution, ensuring a smooth experience.
Tailored shopping experiences
Create exceptional retail experiences by delivering convenient, personalized interactions that address individual customer needs and preferences.
Personalized interactions
Leverage customer profiles, preferences, and transaction data to provide personalized product recommendations and services, ensuring more relevant and engaging retail experiences.
Instinctive conversations
Enable customers to interact with AI Agents through natural, intuitive conversations, creating more personal and human-like shopping experiences.
Multi-language support
Allow customers to engage in their preferred language, fostering a stronger connection and making retail experiences more welcoming and accessible.
Leverage real-time smart recommendations, automated tasks, and sentiment analysis to enhance agent efficiency, deliver personalized shopping experiences, and address customer needs effectively.
Analyze customer interactions and provide real-time product recommendations to agents, tailored to the customer’s shopping history and preferences.
Automate tasks like placing and tracking orders, checking inventory, and processing returns, enabling agents to focus on building rapport and creating a personalized experience for customers.
Detect customer sentiment in real time, whether satisfaction, excitement, or dissatisfaction, helping agents adjust their approach for a more positive shopping experience.
Provide associates with instant access to product information, automate tasks like inventory tracking and sales reporting, and enable personalized assistance to enhance service, resolve issues, and drive sales and loyalty.
Equip associates with mobile devices and tablets to access product info, make comparisons, and stay informed on operations, including theft or emergencies.
Automating tasks like ordering, inventory tracking, stock replenishment, and sales reporting lets associates focus on delivering better customer service.
Based on customer history and preferences, associates can recommend new products, offer loyalty promotions, and help with returns or exchanges.
What makes Kore.ai the best platform for retail support?
Intelligent virtual help
AI Agents provide customized product and service recommendations and resolve issues quickly, creating seamless and distinct shopping experiences for customers without requiring a live agent for assistance.
Empowered agents
Equipping agents with real-time recommendations, task automation, and customer sentiment analysis enables them to provide personalized support for stronger relationships and exceptional shopping experiences.
Tailored in-store service
With instant access to product information and customer histories, associates can offer personalized assistance, recommend products, and resolve issues efficiently, boosting customer loyalty and sales.