Quality AI
Transform Quality Assurance
Provide automated scoring across 100% of voice and chat conversations between agents and customers using the power of AI to help transform your quality assurance process and workflows.
Conversation Intelligence
Gain real-time visibility into your contact center’s performance, agent effectiveness, and customer satisfaction—consolidated in a single, easy-to-use dashboard.
Conversation mining
Spend less time searching and more time improving with precision tools that spotlight key interactions across CX and performance.
AI-Assisted manual audits
Quickly surface coaching opportunities by using AI to audit conversations for key issues like adherence, violations, and missed steps.
Agent Dashboard and Leaderboard
Equip supervisors with clear performance insights to foster targeted coaching, recognize top talent, and support ongoing agent improvement.
Adherence Heatmap
Leverage advanced analytics to identify compliance trends – enabling continuous, data-driven coaching to drive sustained operational excellence.
Coaching Assignments and Monitoring
Create targeted, data-driven coaching plans and track improvements to ensure ongoing development and stronger agent performance.
Let’s make this happen. We’re ready to talk when you are.