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New Product Announcement: Small Businesses can put AI to work using our new XO Express

New Product Announcement: Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption for Enterprises


Partnering With Businesses to Generate Value from AI

From generative AI applications to RAG/LLM-based search to optimizing experiences, Kore.ai gives you the platform, no-code tools, and solutions to do AI right.

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Accelerate the use of generative AI to serve business needs at scale

Generative AI delivers scaled output. This results in increased efficiency, enhanced productivity, and expanded business resources. Kore.ai offers a gen AI application platform that enables companies to harness scaled output across key business use cases for gen AI.

Process@Scale
Increased Process Automation

Increased process automation

Accelerate the optimization of processes by putting genAI agents to work to automate routine tasks and workflows.

Process@Scale
  • Claims Processing
  • Customer Order Processing
  • Inventory Management
  • Invoice Generation
  • Receivables/Payables Workflow
  • Supply Chain Optimization
Content@Scale
Enhanced Creativity And Content Creation

Enhanced creativity and content creation

Increase business assets using generative AI to produce new content for creative, technical and business purposes.

Content@Scale
  • Marketing Content
  • Personalized Campaigns
  • Sales Communications
  • RFP Responses
  • Service Agent Scripts
  • Draft Contracts
Document@Scale
Accelerated Document Discovery

Accelerated document discovery

Improve business operations by automatically summarizing data from documents, extracting insights, finding exceptions, reviewing for sentiment, forecasting trends and more.

Documents@Scale
  • Email Management
  • Social Media Analysis
  • Call Transcript Analysis
  • Support Ticket Analysis
  • Contract Discrepancy Review
  • Cash Flow Forecasting
Research@Scale
Expanded Knowledge

Enhanced business knowledge

Leverage genAI agents to conduct research, mining large bodies of online content to derive new insights and recommendations.

Research@Scale
  • Market Intelligence
  • Competitive Reporting
  • Regulatory Rule Tracking
  • Supply Chain Planning
  • Pricing Trend Data
  • Product Feature Comparisons

Democratize access to all forms of information for business use

Information is a valuable business asset but is only useful if easily discovered and accessed. One of the most promising use cases for generative AI is search, and Kore.ai’s retrieval augmented generation (RAG) approach is purpose built to understand diverse, siloed content and deliver accurate responses to natural language queries.

Workplace Search
Workplace Search

Empowered workers

Help employees find the information they need to excel
at their job.

Workplace Search
  • Comprehensive and contextual results
  • In natural language
  • Improved productivity
Website Search
Website Search

Improved user experience

Make it easy for website visitors to discover the content they are looking for.

Website Search
  • Easier information discovery
  • Increased engagement
  • Longer time on page
Commerce Search
Commerce Search

Increased customer engagement

Drive conversions faster by enabling customers to find exactly what they are looking for.

Commerce Search
  • Simplified product discovery
  • Recommendations
  • Options to A/B test
Customer Service Search
Customer Service Search

Enhanced service strategy

Enable customers to self-serve, finding information quickly
and easily.

Customer Service Search
  • All answers in one place
  • Intelligent assistance
  • Improved productivity

Create engaging and valued interactions for customers and employees

Kore.ai enables end-to-end experiences from automated to human assisted. We are the leader in bringing intelligent virtual assistants to life. Leveraging both conversational and generative AI we successfully achieve automated yet human-like engagement with clean handoff to a human when needed.

Customer Experiences
Greater Retention And Lifetime Value

Greater retention and lifetime value

Drive customers to answers and resolutions faster, saving human talent for more challenging, specific and creative tasks.

Customer Experiences
  • Automate over 80% of customer inquiries
  • Award-winning conversational AI, powered by pre-trained LLMs
  • 24×7 premium automated omni-channel service and support
  • Fine-tune responses using generative AI
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Agent Experiences
Happier Customers And Agents

Happier customers and agents

Give agents AI-powered virtual assistants to provide real-time answers, coaching and proactively suggest next best actions to agents.

Agent Experiences
  • 20% increase in productivity
  • 30% improvement in first-call resolution rates
  • 25% increase in CSAT
  • Seamless transitions from Intelligent Virtual Assistants to live agent
Learn more
Employee Experiences
More Focused And Productive Employees

More focused and productive employees

Make your team more productive with intelligent Virtual Assistants that can discuss questions, mine internal data, and solve problems for employees

Employee Experiences
  • Automate over 80% of common employee inquiries
  • Available 24×7, across voice and chat in 135 languages
  • Pre-trained HR, recruitment, IT & procurement use cases
  • Pre-built integrations with all major ITSM, ERP, and HCM platforms
Learn more
Application Experiences
Improve Application Engagement

Improve application engagement

Allow all applications in your technology environment to connect to one another and leverage the power of generative and conversational models.

Application Experiences
  • Out-of-the-box conversational AI engine added to your applications
  • Multilingual global interface across voice and chat
  • Enterprise-grade controls to control data access
  • Automate over 80% of customer inquiries
Learn more

Our Customers

Trusted by the world’s top brands


Kore.ai’s Global Scale

0
M+
Consumers Served Globally
0
B+
Interactions Optimized Yearly
0
Billions
Delivered in Economic Value

The Kore.ai Platform

The single platform needed to generate value from AI across business use cases

The Kore.ai Platform eliminates the need to build and maintain the mechanics necessary to leverage AI. It is engineered with safety and responsibility in mind and is agnostic when it comes to models, data, deployment infrastructure and applications. Our no-code development approach and pre-built accelerators make AI accessible to a wider audience. We deliver simplicity, flexibility and control when applying AI.


Pre-built Generative AI Solutions
  • Specific Business Tasks

EX Pre-built Solutions
  • EVA
  • HRAssist
  • RecruitAssist
  • ITAssist

CX Pre-built Solutions
  • BankAssist
  • RetailAssist
  • HealthAssist

GALE_Logo
No-code generative AI application platform

Search AI_Logo
RAG/LLM based search

XO_Logo
End-to-end experiences from automated to human-assisted

Cross Product Use Enabled

Kore.ai LLM Models

Generative AI Ops Services
  • Model Fine-Tuning
  • Model Deployment
  • Scalable Inferencing
  • Model Governance
  • Model Insights
  • Guardrails

Data Services
  • Vector Database
  • CRM Integrations
  • Data AI Connectors
  • Pre-Built API Integrations
  • Knowledge Connectors

Platform Services
  • Omni Channel
  • Multi-Lingual
  • Analytics
  • Scalability
  • Security
  • Compliance
  • LifeCycle Management
  • Collaboration Tools

Commercial and Community Language Models
  • Open AI GPT -4
  • Anthropic Claude
  • Google Gemini
  • Mistral 7B/11B
  • LLaMA 2
  • FLAN-T5

Enterprise Cloud Infrastructure
  • Cloud Deployment
  • Private VPC Cloud Deployment
  • On-Prem Infrastructure

AI Innovators

Discover how organizations of all sizes use the Kore.ai platform to generate value from AI.

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Leaders in Healthcare

Took Kore.ai up on its superior NLP and ML engine with 95% intent recognition accuracy and achieved:
  • 3xreduction in response
    and wait time
  • 90%containment
    rate
  • CSATincreases & supercharges
    self service adoption rate
Learn more

Leaders in Financial Services

This financial services leader serving over 200 million accounts in 160 countries brought Kore.ai on board and saw:
  • 30%increase in call
    containment
  • 70%reduction in call
    wait times
  • 9M+savings in first 24 months
    of implementation
Learn more

Leaders in Energy

The largest energy supply firm in NA adopted Kore.ai’s ‘no-code’ platform to develop their HR support virtual assistant:
  • 90%containment
    rate
  • 7second average
    response time
  • Seamlessintegration with
    workplace software
Learn more

Leaders in Financial Services

This leading multinational investment bank with 78,000 employees worldwide implemented Kore.ai to address IT support challenges:
  • Moved all interactions
    to the VA
  • 74%containment
    increased
  • 20%reduced
    cost
Learn more

Leaders in Financial Services

This leading 160 year old European bank replaced its basic chatbots with AI powered virtual assistants and achieved:
  • 94%automation
    rate
  • 75%reduction in chats routed
    to live agents
  • 65%increase in chat containment rate – allowing
    agents to handle more complex conversations
Learn more

Leaders in Retail

Multinational car-part dealer chose Kore.ai to tackle thousands of inbound queries through digital and voice assistants in multiple languages:
  • Ahead of schedule for both phases
  • Doubled the targeted Y1 containment
  • Achieved nearly 100% intent recognition
  • Increased CSAT by 2 points within weeks

Leaders in Financial Services

This leading Spanish bank brought on Kore.ai to take CSAT to the next level while reducing their agents’ workload:

Within weeks of our implementation we saw CSAT climb; in fact the further the automation rate grew, the happier our customers got. We increased efficiency across our teams and created faster time to value for our business

Head of AI & Cognitive Services

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Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

Gartner peer insights

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made.

Software Development

Banking

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G2_Crowd_logo

Naveen K

The most convenient Conversational AI platform with low-code capabilities

This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform’s ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go.

Software Development Engineer

Pharmaceuticals

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Gartner peer insights
Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor.

CX Designer

Finance

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G2_Crowd_logo

Aman B.

A Platform that offers robust set of features

Kore.ai has a solid robust platform for building bots that can sit on the channels of your choice. The bot can be complex or simple based on your needs.

Marketing Manager

Information Technology

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Gartner peer insights
Robust Technology Covering Most Use Cases

The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem.

Strategy and Planning Manager

Banking

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G2_Crowd_logo

Atlee F.

Best Leading Platform to build your Chatbot.

Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages.

Project Lead

Medical Practice

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Gartner peer insights
Their Reputation Precedes Them And They Live Up To It!

True to their premise, they make Chatbot implementation easy and low-code.

Director

Insurance

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Enbridge Logo

Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

HR Digital Enablement

Energy

Gartner peer insights
A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.

Technical Architect

IT Services

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T SYSTEMS LOGO

Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Lead Architect

Roche Logo

Santosh Kumar

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Commercial Services Lead

Healthcare

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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