Global Events

As AI revolutionizes customer interactions, VOICE & AI 2024 brings together the conversational and generative AI communities, enterprise leaders, and AI innovators to explore the latest advancements in the field. Join us to delve into AI-powered language services, CX automation, the future of the conversational enterprise, and more — promising limitless connections with the people driving the transformation of customer engagement.

Widely regarded as “the CES for aviation”, FTE Global has soared to new heights and now calls Los Angeles home, a city preparing to stage the 2028 Olympics. Join us for a groundbreaking event co-located once more with APEX/IFSA Global EXPO, forming the largest gathering of air transport executives from around the world in North America in 2024.

Enhance revenue, optimize your operations, and improve guest satisfaction. It’s all here! From main stage case studies to a vibrant marketplace showcasing the latest technology innovations, plus world-class networking, The Hospitality Show brings you the partners and tools you need to accelerate your business.

Join industry leaders, senior executives of hotel brands, owners, operators, management companies, developers, investors, and technology experts eager to explore groundbreaking solutions and elevate your hotel to new heights of success.

Your industry, your profession and the role you play are constantly evolving. You need to be in the best position to discover new trends and meet challenges head-on. The Gartner IT Symposium/Xpo™ 2024 conference brings together actionable insight, new technologies and lasting connections to help you navigate disruption, tackle AI and lead your organization.

Join us for Part 3 of the AI-Powered IT Helpdesk Revolution series to learn how Kore.ai’s IT Assist enhances IT support. This session will cover how IT Assist identifies MS Teams issues, guides users through troubleshooting, and automates reinstallation—all through a conversational, user-friendly experience. Discover how AI can streamline your IT operations.

Bahnbrechende Technologien wie KI-gestützte Kundenservice-Tools, intelligente Chatbots und Voice AI-Anwendungen revolutionieren den digitalen Kundenservice. Diese Entwicklungen steigern die Erwartungen der Kunden an eine schnelle, effiziente und zugleich persönliche Unterstützung kontinuierlich. Die aktuellen Trends im Kundenservice eröffnen nicht nur immense Chancen, sondern stellen auch neue Herausforderungen. Künstliche Intelligenz im Kundenservice darf nicht zum Verlust menschlicher Optionen führen und frustrierende Wartezeiten sowie unzureichende Self-Service-Lösungen müssen vermieden werden.

Experience Transformation, is Deloitte’s UK annual event exploring digital, data, analytics and AI. An event for transformation leaders, showcasing how to get transformation right and drive large scale modernisation across the business.

Call & Contact Centre Expo, co-located with the Customer Experience Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact centre professionals and those in leadership roles, general management, customer experience, learning and development, IT, and operations, who are looking to excel in customer engagement.

Join us for Part 4 of the AI-Powered IT Helpdesk Revolution series to learn how GenAI simplifies IT support. This webinar will explore how IT Assist automates solutions for common issues like MS Office reinstallation and network performance, providing quick fixes that empower users to focus on their work without distractions.