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Reduce customer wait times with AI-powered conversational solution

Complete contact center solution to enhance customer experience, increase revenue and reduce operational costs.

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The Need for Automation

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Contact centers are overwhelmed

“Long wait times lead many to hang up. 90% rate an immediate acknowledgment as very important for a query raised.”

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Live agents are expensive

“Live service interactions  cost more than $7 for B2C and $13 for B2B companies while do-it-yourself transactions cost pennies.”

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IVRs are complicated

“81% of all consumers agree that it is frustrating to be tied to a phone or computer to wait for customer service help.”

Contact Center Challenges

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Poor Call Queue Management

Long wait times and frequent call drops result in customer dissatisfaction and churn 

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Lack of Conversational Intelligence

Inability to understand customer needs leads to inappropriate call handling

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Hidden and Siloed Knowledge

Agents can’t easily access the best information to resolve inquiries, which drives up AHT

SmartAssist for Better Customer Service

Simple for your customers and intelligent for agents.

SmartAssist, an omnichannel contact center solution built on Kore’s virtual assistant platform, helps you automate routine business interactions that do not require human-to-human (H2H) conversations.

It enables you to implement effective strategies that facilitate self-service interactions to reduce customer wait times and call drops.

SmartAssist Overview

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Deflection

Deflect customer calls based on predefined rules like current wait times or type of query

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Virtual Assistance
Automate regular customer queries with voice and text-based virtual agents and escalate to a human agent for complex issues
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Agent Assistance

Empower agents with insights and recommendations to take the next best action for resolving customer queries

SmartAssist Capabilities

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Conversational IVR

Answer calls immediately through virtual agents and automate the response for questions, inquiries and transactions that comprise 50% of call center volume
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Intelligent Call Automation

Eliminate repetition for your customers to provide their information

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Agent Augmentation

Provide agents with realtime prompts based on patterns learned by the Conversational AI software through agent performance and successful outcomes
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Low-code/No-code

Utilize graphical interface to create chatbots and eliminate development efforts for users

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Omnichannel Service Analytics

Learn from call drop insights and get rich containment information about the percentage of calls that are automated

Integrate Seamlessly with Contact Center Ecosystem

SmartAssist interacts easily with your technology stack.

Channels

IVR/Telephony/Voice Engines

Business Solutions

SmartAssist Difference

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Superior NLP

Understand, manage and lead conversations to deliver higher automation rates with superior accuracy

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Unified Platform

Bring together all the technologies you need into one platform to automate calls

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Proactive Agent Assistance

Provide agents with rich intelligence derived from previous transactions and  enable them to serve customers better

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Simple and Scalable Software

Leverage the simple and scalable Conversational AI software that needs low/no coding efforts

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Explainable AI

Understand how, why, and what decisions are taken across channels by the conversational software

Enhance Customer Engagement with SmartAssist

85%

Faster time to value that helps to increase self-service interactions

10%

Improvement
in customer
retention

50%

Improvement in
first call
resolution

30%-40%

Reduction
in inbound
call volumes

Transform Your Contact Center to
Customer Engagement Center

Let's get started!
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