Kore.ai recognized as a market leader by industry analysts

Explore how industry experts recognize kore.ai as a Leader in identity solutions time after time.

The Forrester Wave chart for Conversational AI Platforms for Employee Services Q3 2026, plotting products by strength of offering on vertical axis and strength of strategy on horizontal axis. It categorizes vendors as Contenders, Strong Performers, and Leaders from left to right. Leaders include Salesforce, Kore.ai, ServiceNow, and Atlassian in the top-right quadrant. Strong Performers include Automation Anywhere, Glean Technologies, SoundHound AI, Microsoft, and SymphonyAI. Contenders include EasyVista, IBM, and HCLSoftware in the lower-left. BMC Helix is near the middle with a double halo indicating it is a customer favorite with above-average feedback. Legend shows halos indicate customer feedback quality.

Kore.ai named a Leader in The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026

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Gartner Magic Quadrant chart for Conversational AI Platforms as of June 2025 showing four quadrants: Leaders, Challengers, Niche Players, and Visionaries. Leaders include Google, Kore.ai, Cognigy, and Boost.ai. Challengers include Yellow.ai, DRUID AI, and IBM. Niche Players include Avaamo, LivePerson, PolyAI, and Sprinklr. Visionaries include SoundHound AI and Omilia. The vertical axis measures ability to execute, and the horizontal axis measures completeness of vision. Gartner logo is at the bottom right.

Kore.ai named a Leader in the Gartner® Magic Quadrant™ for Conversational AI Platforms again

Graph titled Everest Group Agentic AI Products PEAK Matrix Assessment 2026 with Market Impact on vertical axis and Vision and Capability on horizontal axis. Four groups shown: Leaders (top right), Major Contenders (center), Aspirants (bottom left). Leaders include Microsoft, Google, IBM, Salesforce, AWS, Kore.ai, and Ema. Major Contenders include ServiceNow, SoundHound AI, Leena AI, Druid AI, EvoluteIQ, WRITER, UiPath, and others. Aspirants include Newo.ai, Laiye, AGENTS.inc, and Zvolv. The assessment measures market impact and ability to deliver AI products successfully. Logos and colored dots distinguish the groups: dark blue for Leaders, orange for Major Contenders, and white for Aspirants.

Kore.ai named a leader in Everest Group's Agentic AI Products PEAK Matrix® Assessment 2026

The Forrester Wave chart for Conversational AI Platforms for Customer Service in Q2 2026 categorizes vendors by strength of offering (vertical axis) and strength of strategy (horizontal axis). Vendors are grouped as Contenders, Strong Performers, and Leaders. Leaders include Kore.ai, Omilia, and NiCE Cognigy, the latter marked as a Customer Favorite. Strong Performers include Yellow.ai, Uniphore, Sierra, Automation Anywhere, Intercom, SoundHound AI, and Rasa. Contenders include Netomi, PolyAI, LivePerson, and Ada. Customer feedback is indicated with halos: a single halo represents above-average feedback and a double halo represents a Customer Favorite.

Kore.ai named a leader in the Forrester Wave™: Conversational AI platforms for customer service, Q2 2026

The Forrester Wave chart for Cognitive Search Platforms Q4 2025 categorizes vendors into Contenders, Strong Performers, and Leaders based on strength of offering (vertical axis) and strength of strategy (horizontal axis). Leaders are Mindbreeze, Kore.ai, and Elastic near the top right. Coveo, marked as a customer favorite with a double halo, is also a leader. Strong Performers include Sinequa, Lucidworks, Glean Technologies, Moveworks, Google Cloud, and OpenText. Contenders include Microsoft, SearchUnify, Amazon Web Services, and Algolia in the lower left quadrant. Customer feedback halos mark above-average vendors.

Kore.ai named a leader in the Forrester Wave™ Cognitive Search Platforms, Q4 2025

Forrester wordmark logo in white serif font.

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G2 Crowd Leader Spring 2024 badge featuring the G2 logo in red at the top.

Named a leader by G2 Crowd in 2024 Spring Report

G2 Crowd

2024

G2 Crowd badge for Leader Winter 2023 in a shield shape with an orange banner and logo.

Named a leader by G2 Crowd in 2023 Winter Report

G2 Crowd

2023

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Forrester logo in black serif font with registered trademark symbol.

Recognized in The Forrester Wave™: Cognitive Search Platforms, Q4 2023

Forrester

2023

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Blue logo with a stylized circular globe made of horizontal stripes next to the letters IDC in bold blue uppercase.

Recognized in IDC MarketScape: Asia/Pacific Smart Virtual Assistants 2023 Vendor Assessment

IDC

2023

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IDC logo with blue horizontal lines forming a globe shape to the left and the letters IDC in bold blue to the right.

Recognized in IDC MarketScape: Worldwide Conversational AI Software 2023 Vendor Assessment

IDC

2023

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The Opus Research logo with the word 'opus' in bold orange letters and 'research' in gray letters, accompanied by a pattern of orange dots to the left.

Featured in Conversational AI Intelliview Report 2023

Opus

2023

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Zinnov company logo with the word 'zinnov' in lowercase white letters on a blue gradient background with rounded corners and three white curved lines on the right side.

Recognized in Zinnov Zones Intelligent Automation Platforms 2023

Zinnov

2023

Frost & Sullivan 2023 Best Practices Award for North American Conversational AI in Healthcare Product Leadership.

Award for 2023 Product Leadership in Healthcare by Frost & Sullivan

Frost & Sullivan

2023

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Magic Quadrant graph for Enterprise Conversational AI Platforms as of January 2023, divided into four categories: Leaders, Challengers, Visionaries, and Niche Players. Leaders in the top right include Kore.ai, IBM, Avaamo, Arpepla, Cognigy, OneReach.ai, and Google. Challengers in the top left include Yellow.ai, Sprinklr, Amazon Web Services, and boost.ai. Visionaries in the bottom right include Openstream.ai. Niche Players in the bottom left include Aisera, Laye, [24]7.ai, Sinch, Inbenta, and eGain. The x-axis represents Completeness of Vision, and the y-axis represents Ability to Execute.

Named a leader in 2023 Gartner® Magic Quadrant™

Gartner

2023

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Forrester logo text in black serif font with a registered trademark symbol.

Recognized in The Forrester Wave™: Cognitive Search Platforms, Q3 2023

Forrester

2023

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Aragon Research logo with a circular emblem featuring pie chart segments and a play button symbol to the left of the text.

Recognized in 2023 Aragon Research Globe™ for Conversational AI

Aragon Globe

2023

The word FORRESTER in all uppercase letters in a serif font with a registered trademark symbol.

Recognized in The Forrester Wave™: Chatbots for IT Operations, Q4 2022

Forrester

2022

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