Kore.ai recognized as a market leader by industry analysts

Explore how industry experts recognize kore.ai as a Leader in identity solutions time after time.

The Forrester Wave chart for Conversational AI Platforms for Employee Services Q3 2026, plotting products by strength of offering on vertical axis and strength of strategy on horizontal axis. It categorizes vendors as Contenders, Strong Performers, and Leaders from left to right. Leaders include Salesforce, Kore.ai, ServiceNow, and Atlassian in the top-right quadrant. Strong Performers include Automation Anywhere, Glean Technologies, SoundHound AI, Microsoft, and SymphonyAI. Contenders include EasyVista, IBM, and HCLSoftware in the lower-left. BMC Helix is near the middle with a double halo indicating it is a customer favorite with above-average feedback. Legend shows halos indicate customer feedback quality.

Kore.ai named a Leader in The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026

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Gartner Magic Quadrant chart for Conversational AI Platforms as of June 2025 showing four quadrants: Leaders, Challengers, Niche Players, and Visionaries. Leaders include Google, Kore.ai, Cognigy, and Boost.ai. Challengers include Yellow.ai, DRUID AI, and IBM. Niche Players include Avaamo, LivePerson, PolyAI, and Sprinklr. Visionaries include SoundHound AI and Omilia. The vertical axis measures ability to execute, and the horizontal axis measures completeness of vision. Gartner logo is at the bottom right.

Kore.ai named a Leader in the Gartner® Magic Quadrant™ for Conversational AI Platforms again

Graph titled Everest Group Agentic AI Products PEAK Matrix Assessment 2026 with Market Impact on vertical axis and Vision and Capability on horizontal axis. Four groups shown: Leaders (top right), Major Contenders (center), Aspirants (bottom left). Leaders include Microsoft, Google, IBM, Salesforce, AWS, Kore.ai, and Ema. Major Contenders include ServiceNow, SoundHound AI, Leena AI, Druid AI, EvoluteIQ, WRITER, UiPath, and others. Aspirants include Newo.ai, Laiye, AGENTS.inc, and Zvolv. The assessment measures market impact and ability to deliver AI products successfully. Logos and colored dots distinguish the groups: dark blue for Leaders, orange for Major Contenders, and white for Aspirants.

Kore.ai named a leader in Everest Group's Agentic AI Products PEAK Matrix® Assessment 2026

The Forrester Wave chart for Conversational AI Platforms for Customer Service in Q2 2026 categorizes vendors by strength of offering (vertical axis) and strength of strategy (horizontal axis). Vendors are grouped as Contenders, Strong Performers, and Leaders. Leaders include Kore.ai, Omilia, and NiCE Cognigy, the latter marked as a Customer Favorite. Strong Performers include Yellow.ai, Uniphore, Sierra, Automation Anywhere, Intercom, SoundHound AI, and Rasa. Contenders include Netomi, PolyAI, LivePerson, and Ada. Customer feedback is indicated with halos: a single halo represents above-average feedback and a double halo represents a Customer Favorite.

Kore.ai named a leader in the Forrester Wave™: Conversational AI platforms for customer service, Q2 2026

The Forrester Wave chart for Cognitive Search Platforms Q4 2025 categorizes vendors into Contenders, Strong Performers, and Leaders based on strength of offering (vertical axis) and strength of strategy (horizontal axis). Leaders are Mindbreeze, Kore.ai, and Elastic near the top right. Coveo, marked as a customer favorite with a double halo, is also a leader. Strong Performers include Sinequa, Lucidworks, Glean Technologies, Moveworks, Google Cloud, and OpenText. Contenders include Microsoft, SearchUnify, Amazon Web Services, and Algolia in the lower left quadrant. Customer feedback halos mark above-average vendors.

Kore.ai named a leader in the Forrester Wave™ Cognitive Search Platforms, Q4 2025

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Recognized in Everest Group CCaaS and CPaaS PEAK Matrix 2025

Everest Group

2025

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Gartner wordmark logo in dark blue font.

Kore.ai named a leader in Gartner® Magic Quadrant™ for Conversational AI Platforms 2025

Gartner

2025

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Featured in The Forrester Landscape: Cognitive Search Platforms, Q2 2025

Forrester

2025

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Featured in Opus Conversational AI Intelliview 2025

Opus

2025

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Recognized in SPARK Matrix™: Enterprise AI Search, 2025

QKS

2025

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Recognized in SPARK Matrix™: Conversational Commerce, 2025

QKS

2025

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Recognized in SPARK Matrix™: Conversational AI Platforms, 2025

QKS

2025

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Everest Group wordmark logo with a gray triangular peak above the blue text.

Featured in Everest Group Agentic AI Innovation Watch and Market Report 2025

Everest Group

2025

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Recognized in SPARK Matrix™: Conversational AI for Intelligent Contact Center, 2025

QKS

2025

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Recognized in SPARK Matrix™: Intelligent Virtual Assistants, 2025

QKS

2025

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G2 Crowd badge stating Leader Enterprise Summer 2024 with the G2 logo in red at the top.

Named a leader by G2 Crowd in 2024 Summer Report

G2 Crowd

2024

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Recognized in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024

Forrester

2024

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