XO Platform
XO: Your Experience
What is the XO Platform
XO Simplifies Experience Creation at Scale
XO brings together what businesses need to put intelligent virtual assistants to work, optimize the ability to search and find answers, hand off to human agents seamlessly when automation is not enough, and cost-efficiently manage a contact center or help desk.
Consistency
Consistent experiences across all channels and human interactions
Satisfaction
Increased customer satisfaction through seamless hand-offs
Improved Agents
Improved agent performance and faster resolutions
Reduced Cost
Reduced costs by deflecting simple requests to automated assistants
Automation
Put Automation to work to benefit your customers and your business
Building and maintaining human-like virtual assistants is simplified through XO
Automation brings the power of LLM and Generative AI technology along with a no-code interface to design, build, train, test, deploy and manage AI-first Virtual Assistants to automate business interactions.
Features of Automation
Generative AI Builder
Get a smart Co-pilot backed by Generative AI
Create dynamic conversations with the Kore.ai Generative AI Builder
SearchAssist
Quick, contextual, and human-like answers
Create intelligent assistants with full-text and cognitive search capabilities.
Universal Agent Assist
Orchestrate multiple assistants in real-time
Link individual virtual assistants, enhancing user experience with a unified interface.
Insights AI
Render a 360-degree view of your key AI metrics
Use the Kore.ai dashboard to understand user behavior and IVA performance, and to investigate detailed metrics like identification rate, goal completion, or what you have set as your key performance indicators.
Universal Virtual Assistant
A unified interface to orchestrate multiple assistants
Save time on tasks by updating your UVA incrementally, adding new skills without affecting prior ones, including efficiently routing actionable requests.
SmartAssist
Leverage human talent where it is most important
SmartAssist provides an AI-powered omni-channel CCaaS
SmartAssist provides an AI-powered omni-channel enabled consistent end-to-end customer and employee experience from virtual to human-assisted and from IVAs to CCaaS.
When human assistance is needed, SmartAssist offers full contact center functionality including intelligent routing and queuing, outbound campaigns, agent desktop, actionable analytics, and quality management.
In employee facing use cases, this same contact center capability turns into the helpdesk you need.
Features of CCAI
Unified Agent Desktop
Orchestrate multiple assistants in real time
Link individual virtual assistants, enhancing user experience with a unified interface.
Unified Agent Desktop
Deliver personalized and human-like interactions
Break free from traditional, rule-based IVR systems and Embrace AI-powered Conversational IVR
Agent AI
Turn your agents into super agents
Empower your agents with real-time assistance, live conversational tasks, and suggestions
Agent AI
Empower Your Agents to Be More Effective
Harnessing the power of Agent AI and amplify agent efficiency
Agent AI augments and empowers contact center agents with their own AI-powered virtual assistant crafted to coach agents during their engagements with customers.
SearchAssist
Find the Answers You Need
The world’s first conversational search assistant powered by Generative AI
Search & Answers is the world’s first conversational search assistant powered by Large Language Models (LLMs). It provides users with the most relevant, accurate, and personalized search results by understanding user intent, context, and preferences.
Agnostic Approach
XO: The freedom of choice and confidence
AI Operations
XO is cloud and language model agnostic and integrates with the technology and applications you choose to provide platform management services you require.
Integrations
Enhance efficiency and Collaboration
Easily integrate and transfer data across diverse applications and systems with custom and pre-built connectors within the XO Platform
Insights AI
Use real-time data to optimize performance
XO’s Analytics & Insights tools provide detailed dashboards to analyze real-time data generated by the virtual assistant during interactions.
Omnichannel
Serve your customers via 45+ voice and digital channels
Natively support enterprise and social messaging apps with pre-built integrations to MS Teams, Slack, WhatsApp, as well as SMS and email.
Multilingual
Engage customers in 135+ languages
Train your virtual assistant in one language and our auto-language detection and auto-translation handles the rest
Life Cycle Management
Ensure outstanding experiences every time
End-to-end bot life cycle management tools to design, build, train, test, deploy and maintain.
Security and Compliance
Enterprise-Grade Security and Compliance
Provide top-tier security, employing highly secure protocols and enterprise-level encryption to safeguard against vulnerabilities
Scalability and Flexibility
Enterprise-grade scalability and growth potential
Create AI solutions that are not just powerful but also scalable.
Deployment
Tailored Deployment Solutions
Versatile, enterprise-grade deployment options, ensuring performance, security, and scalability that align with your unique requirements.
Security & Compliance
Stay safe knowing you’re fully secure and compliant with Kore.ai
Kore.ai’s Global Scale
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms for the second year running.