Cognitive Enterprise Search

A variety of information is created and stored in various formats across different sources within an enterprise. Efficient & timely retrieval of this information is challenging where employees can spend upwards of 20% of their workday searching for required information.

However, WorkAssist provides you with a cognitive search approach and efficiently searches through your personal & enterprise data sources including drives, emails, tasks, contacts, etc. Moreover, WorkAssist can easily extend the search to include third-party knowledge systems as well.

Consolidated Search Results

WorkAssist is your one-stop source for finding anything work-related. Be it stored in meeting notes, articles, emails, drives, or in enterprise apps, WorkAssist presents you with a consolidated search result that can be further drilled down as required – thus eliminating the need to switch back and forth between multiple systems.

Ask Expert

WorkAssist can tap into an enterprise knowledge base to answer support queries. It searches through your scattered data sources such as emails, documents, and enterprise knowledge base to present the most relevant information.

But, if you are not satisfied with the results or WorkAssist cannot resolve your query, you can escalate it to the relevant department. WorkAssist automatically sends an email to the respective department’s domain expert. And when the expert answers the query by responding to the email, WorkAssist automatically adds the response to its knowledge base for related searches in the future.

Search Anything

With a single WorkAssist interface, you can search for any type of data across your organization.

Email Search

Re-surface required emails from your inbox

Calendar Search

Pull upcoming meetings details

Contact Search

Get contact details of colleagues

Document Search

Find documents in enterprise systems

Task Search

Discover pending & upcoming tasks

Contextual Search

Get precise results based on context

Cognitive Search Approach

WorkAssist’s indexing, natural language processing, and machine-learning capabilities enable robust enterprise cognitive search.

Search through all accessible enterprise systems
Use the power of NLP, ML, and text analytics
Get answers to complex queries

Access Control for the Information

With WorkAssist ‘access controls’ in place, enterprise knowledge is accessible to only authorized and authenticated users to ensure data security and compliance.

Moderate knowledge flow within the organization efficiently
Set department, team and user level permissions
Allow access to information to designated users only

Universal Search with Extensibility

WorkAssist provides comprehensive enterprise search capabilities by extending its power to different enterprise data sources, including 3rd party enterprise systems too.

Easily add new data sources
Search third-party systems like Remedy, Wiki, Confluence, SharePoint, etc
Get consolidated search result with drill down ability

Knowledge Ingestion and Extraction

Enterprises can quickly, easily, and efficiently ingest and retrieve knowledge through WorkAssist.

Extract data from structured and unstructured sources
Effortlessly export your enterprise’s policy or FAQ docs into WorkAssist knowledge base
Train with an easy-to-use interface and enrich with an ontology