Use Case: Virtual Help Desk

Industry: Travel

Challenges:

  • The travel industry is vulnerable to many external factors. Therefore businesses are sometimes forced to reschedule or cancel the travel plans
  • Communicating promptly to its customers with the right information becomes challenging, especially in times of uncertainty

Solution:

  • The intelligent virtual assistants can avoid ambiguity by updating the customers with any changes in their booking or travel plans
  • Users can converse with virtual assistants to make alternate arrangements, reschedule, (or) cancel the booking
  • Also, the virtual assistant can answer all the travel related queries

Benefits:

  • In uncertain times, virtual assistants act as a savior for help desk teams by off-loading their work significantly
  • Up to 30 % reduction in calls and chats, resulting in increased per agent output and job satisfaction
  • Intuitive customer experience adds to higher customer satisfaction
Airline reservation chatbot

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