Use Case: Booking Assistance

Industry: IT Airlines

Function: Customer Engagement

Challenges:

  • While making reservations, customers face many issues such as baggage weight limit, payment options, choosing the right flights, and other special service requests. These requests need customer service interaction
  • This ambiguity leads to customer churn

Solution:

  • Intelligent Virtual Assistants guide the customer at every step of the booking by asking relevant questions, providing suggestions, ensuring a smooth transaction
  • It enables the users to complete the reservation in a single conversation or instance

Benefits:

  • 25% higher possibility of the transaction completed in the first instance
  • 3X increase in customer satisfaction with convenient and hassle-free transactions

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