Use Case: Recharge Assistant

Industry: Telecom

Function: Customer Support

Challenges:

  • To stay ahead in the competition, telecom operators often change recharge offers 
  • Consequently, customers can have questions about the current usage and the new recharge plans

Solution:

  • The virtual assistant proactively updates the customer on the latest recharge plans and suitable offers
  • It also updates the customers on the pending bill payments, new offers, and status of the current plan
  • The virtual assistant can integrate with payment gateways allowing users to recharge conversationally

Benefits:

  • The implementation of virtual assistants enable natural conversations with users resulting in better engagement
  • Timely updates help customers to avoid the late fee charges. It results in 3X improvement in customer satisfaction
AI-powered virtual assistant for telecom industry

Explore More Use Cases