Use Case: Improved Sales with Promotions & Offers

Industry: Telecom

Challenges:

  • Telcos provide discounts, upgrades, & promotional offers to attract customers
  • Often customers do not utilize these offers effectively due to a lack of awareness
  • Moreover, it is a challenge for telcos to tap the right audience at the right time

Solution:

  • The smart virtual assistants understand user behavior by analyzing the previous conversations and personalize the benefits/offerings to meet the needs of individual customers
  • Also, apprises the users about new offers on their preferred channels to improve consumption rate

Benefits:

  • Telcos witness 30% improvement in customer experience with personalized offers and benefits
  • They can interact with the customer on their desired channel and at the right time
Chatbots for telecom industry

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