Use Case: Improved Sales with Promotions & Offers

Industry: Telecom

Challenges:

  • Telcos give discounts, upgrades, & promotional offers to attract customers
  • Often customers do not utilize these offers effectively due to a lack of awareness
  • Moreover, it is a challenge for telcos to tap the right audience at the right time

Solution:

  • Kore.ai telco virtual assistants intelligently understand user behavior by analyzing previous conversations
  • Virtual assistant personalizes the benefits/offerings to meet the needs of individual customers
  • Ensure the users are apprised about new offers aware of their preferred channels to increase awareness

Benefits:

  • With personalized offers & benefits, telcos witness 30% improvement in customer experience
  • Telcos see a 2X growth in revenue

Explore More Use Cases