Use Case: Improved Sales with Promotions & Offers

Industry: Telecom


  • Telcos give discounts, upgrades, & promotional offers to attract customers
  • Often customers do not utilize these offers effectively due to a lack of awareness
  • Moreover, it is a challenge for telcos to tap the right audience at the right time


  • telco virtual assistants intelligently understand user behavior by analyzing previous conversations
  • Virtual assistant personalizes the benefits/offerings to meet the needs of individual customers
  • Ensure the users are apprised about new offers aware of their preferred channels to increase awareness


  • With personalized offers & benefits, telcos witness 30% improvement in customer experience
  • Telcos see a 2X growth in revenue

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