Use Case: Automate Customer Support

Industry: Telecom

Function: Customer Support


  • Telecom companies over the world are facing the heat due to stiff competition
  • Hence, customer satisfaction is supreme, and they cannot risk losing one
  • Delivering pleasant & quick support to the customers  can be an uphill task


  • Businesses can train virtual assistants with relevant questions and use cases
  • intelligent virtual assistants offer self-service to customers, thus handling support requests efficiently
  • The virtual assistants help customers find the required information and provide resolution in a short time


  • Higher retention rate with improved user experience
  • Up to 30% reduced cart abandonment rate as the conversational capabilities of virtual assistants nudge customers closer to purchase

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