Use Case: Automate Customer Support

Industry: Telecom

Function: Customer Support

Challenges:

  • Telecom companies across the world are facing the heat due to stiff competition, customer satisfaction is supreme, and they cannot risk losing one
  • Delivering pleasant & quick support to the customers can be an uphill task

Solution:

  • Businesses can train virtual assistants on relevant questions, issues, use cases and offer self-service to customers to handle the support requests efficiently
  • The virtual assistants swiftly help customers to find the required information conversationally

Benefits:

  • Up to 30% reduction in customer call-wait time
  • Higher retention rate with improved user experience
Conversational AI for telecom

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