Use Case: Product Notifications
- To stay competitive and top-of-mind with customers, brands have to appraise their customers about the latest releases, new collections, hot trends, etc.
- However, traditional methods such as e-mails, apps, and SMS have their disadvantages
- Kore.ai virtual assistant’s omnichannel capabilities allow a brand to connect with customers anywhere / anytime
- Retail Virtual Assistants make this process more engaging by leveraging the past activity and order history to send personalized and periodic notifications, thus nudging customers at the right moment
- Improved shopping experience with personalized customer notifications on their preferred channels
- 40% increase in their revenue for brands that send timely/tailor-made notifications
- Customers don’t feel spammed with emails and SMS