Use Case: Product Notifications

Industry: Retail

Challenges:

  • To stay competitive and top-of-mind with customers, brands have to appraise them about the latest releases, new collections, hot trends, etc.
  • However, traditional methods such as emails, app notifications, and SMS have their disadvantages

Solution:

  • Kore.ai virtual assistant’s omnichannel capabilities allow a brand to connect with customers anywhere /  anytime
  • Retail Virtual Assistants make this process more engaging by leveraging the past activity and order history to send personalized and periodic notifications, thus nudging customers at the right moment

Benefits:

  • Customers don’t feel spammed with emails and SMS
  • Improved shopping experience with personalized customer notifications on their preferred channels
  • 15% increase in their revenue for brands that send timely/tailor-made notifications
Digital shopping assistant

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